diff --git a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx
index ac6ee32cdc..0ed5245f6d 100644
--- a/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx
+++ b/pages/dedibox-hardware/troubleshooting/diagnose-defective-disk.mdx
@@ -10,7 +10,7 @@ dates:
validation: 2025-02-06
posted: 2021-11-02
categories:
- - dedibox-servers
+ - dedibox-hardware
---
`Smartmontools` is a set of tools that controls and monitors a disk using the **SMART** standard (Self-Monitoring, Analysis, and Reporting Technology System).
@@ -56,7 +56,7 @@ On these servers, the physical disks are referred to as `sg*` devices.
As the devices can be positioned a little further away, do not hesitate to test up to `sg5` if you do not have conclusive results.
-### Dell PERC H310 controller
+### Dell PERC controller (H310, H700, H710, H730-P, LSI9361)
Two possibilities exist for this type of controller:
@@ -83,7 +83,7 @@ The first one displays the status of the RAID volume, whilst the second one disp
smartctl -s on -a -d megaraid,${i} ${DEVICE} -T permissive
done
```
-## How to check an HP multi-disk server
+## How to check an HP multi-disk server (P410, P420, P222)
1. Log into your server using SSH.
2. Run the following command to display the status of the RAID:
@@ -121,7 +121,7 @@ The first one displays the status of the RAID volume, whilst the second one disp
### How to configure SMARTD
-Below, you find an example of a single-disk server installed on a Debian-like machine.
+Below, you will find an example of a single-disk server installed on a Debian-like machine.
The following commands are to be executed as `root` or via `sudo`.
@@ -193,4 +193,260 @@ Local Time is: Fri Oct 29 11:20:27 2010 CEST
For more information on Smartmontools, refer to the [official documentation](https://www.smartmontools.org/wiki/TocDoc).
-
\ No newline at end of file
+
+
+
+
+ The example below shows SMART data for the HDD storage type:
+
+ ```
+ === START OF INFORMATION SECTION ===
+ Model Family: Seagate Constellation ES.3
+ Device Model: ST1000NM0033-9ZM173
+ Serial Number: Z1W2P3WL
+ LU WWN Device Id: 5 000c50 0790721c5
+ Add. Product Id: DELL(tm)
+ Firmware Version: GA0A
+ User Capacity: 1 000 204 886 016 bytes [1,00 TB]
+ Sector Size: 512 bytes logical/physical
+ Rotation Rate: 7200 rpm
+ Form Factor: 3.5 inches
+ Device is: In smartctl database [for details use: -P show]
+ ATA Version is: ACS-2 (minor revision not indicated)
+ SATA Version is: SATA 3.0, 3.0 Gb/s (current: 3.0 Gb/s)
+ Local Time is: Wed Jan 22 11:26:49 2025 CET
+ SMART support is: Available - device has SMART capability.
+ SMART support is: Enabled
+
+ === START OF READ SMART DATA SECTION ===
+ SMART overall-health self-assessment test result: PASSED
+
+ General SMART Values:
+ Offline data collection status: (0x82) Offline data collection activity
+ was completed without error.
+ Auto Offline Data Collection: Enabled.
+ Self-test execution status: ( 0) The previous self-test routine completed
+ without error or no self-test has ever
+ been run.
+ Total time to complete Offline
+ data collection: ( 90) seconds.
+ Offline data collection
+ capabilities: (0x7b) SMART execute Offline immediate.
+ Auto Offline data collection on/off support.
+ Suspend Offline collection upon new
+ command.
+ Offline surface scan supported.
+ Self-test supported.
+ Conveyance Self-test supported.
+ Selective Self-test supported.
+ SMART capabilities: (0x0003) Saves SMART data before entering
+ power-saving mode.
+ Supports SMART auto save timer.
+ Error logging capability: (0x01) Error logging supported.
+ General Purpose Logging supported.
+ Short self-test routine
+ recommended polling time: ( 2) minutes.
+ Extended self-test routine
+ recommended polling time: ( 115) minutes.
+ Conveyance self-test routine
+ recommended polling time: ( 3) minutes.
+ SCT capabilities: (0x50bd) SCT Status supported.
+ SCT Error Recovery Control supported.
+ SCT Feature Control supported.
+ SCT Data Table supported.
+
+ SMART Attributes Data Structure revision number: 10
+ Vendor Specific SMART Attributes with Thresholds:
+ ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
+ 1 Raw_Read_Error_Rate 0x010f 079 063 044 Pre-fail Always - 90441339
+ 3 Spin_Up_Time 0x0103 096 095 000 Pre-fail Always - 0
+ 4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 26
+ 5 Reallocated_Sector_Ct 0x0133 100 100 010 Pre-fail Always - 0
+ 7 Seek_Error_Rate 0x000f 093 060 030 Pre-fail Always - 2198492836
+ 9 Power_On_Hours 0x0032 094 011 000 Old_age Always - 5442
+ 10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
+ 12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 18
+ 184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
+ 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
+ 188 Command_Timeout 0x0032 100 100 000 Old_age Always - 1
+ 189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
+ 190 Airflow_Temperature_Cel 0x0022 071 061 045 Old_age Always - 29 (Min/Max 27/34)
+ 191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
+ 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 9
+ 193 Load_Cycle_Count 0x0032 094 094 000 Old_age Always - 12859
+ 194 Temperature_Celsius 0x0022 029 040 000 Old_age Always - 29 (0 22 0 0 0)
+ 195 Hardware_ECC_Recovered 0x001a 046 015 000 Old_age Always - 90441339
+ 196 Reallocated_Event_Count 0x0032 000 000 000 Old_age Always - 65535
+ 197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
+ 198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
+ 199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
+ 240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 62209 (42 197 0)
+ 241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 75618145300
+ 242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 528734761477
+
+ SMART Error Log Version: 1
+ No Errors Logged
+ ```
+ If `total_uncorrected_errors` or `errors_corrected_by_rereads_rewrites` is > 0, the disk is out of order.
+
+
+ The example below shows SMART data for the SSD storage type:
+
+ ```
+ === START OF INFORMATION SECTION ===
+ Model Family: Crucial/Micron MX1/2/300, M5/600, 1100 Client SSDs
+ Device Model: Micron_1100_MTFDDAK512TBN
+ Serial Number: 1709160C2354
+ LU WWN Device Id: 5 00a075 1160c2354
+ Firmware Version: M0MU031
+ User Capacity: 512 110 190 592 bytes [512 GB]
+ Sector Size: 512 bytes logical/physical
+ Rotation Rate: Solid State Device
+ Form Factor: 2.5 inches
+ Device is: In smartctl database [for details use: -P show]
+ ATA Version is: ACS-3 T13/2161-D revision 5
+ SATA Version is: SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
+ Local Time is: Wed Jan 22 11:24:34 2025 CET
+ SMART support is: Available - device has SMART capability.
+ SMART support is: Enabled
+
+ === START OF READ SMART DATA SECTION ===
+ SMART overall-health self-assessment test result: PASSED
+
+ General SMART Values:
+ Offline data collection status: (0x03) Offline data collection activity
+ is in progress.
+ Auto Offline Data Collection: Disabled.
+ Self-test execution status: ( 0) The previous self-test routine completed
+ without error or no self-test has ever
+ been run.
+ Total time to complete Offline
+ data collection: ( 913) seconds.
+ Offline data collection
+ capabilities: (0x7b) SMART execute Offline immediate.
+ Auto Offline data collection on/off support.
+ Suspend Offline collection upon new
+ command.
+ Offline surface scan supported.
+ Self-test supported.
+ Conveyance Self-test supported.
+ Selective Self-test supported.
+ SMART capabilities: (0x0003) Saves SMART data before entering
+ power-saving mode.
+ Supports SMART auto save timer.
+ Error logging capability: (0x01) Error logging supported.
+ General Purpose Logging supported.
+ Short self-test routine
+ recommended polling time: ( 2) minutes.
+ Extended self-test routine
+ recommended polling time: ( 7) minutes.
+ Conveyance self-test routine
+ recommended polling time: ( 3) minutes.
+ SCT capabilities: (0x0035) SCT Status supported.
+ SCT Feature Control supported.
+ SCT Data Table supported.
+
+ SMART Attributes Data Structure revision number: 16
+ Vendor Specific SMART Attributes with Thresholds:
+ ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
+ 1 Raw_Read_Error_Rate 0x002f 100 100 000 Pre-fail Always - 11
+ 5 Reallocate_NAND_Blk_Cnt 0x0032 100 100 010 Old_age Always - 10
+ 9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 63309
+ 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 12
+ 171 Program_Fail_Count 0x0032 100 100 000 Old_age Always - 1
+ 172 Erase_Fail_Count 0x0032 100 100 000 Old_age Always - 0
+ 173 Ave_Block-Erase_Count 0x0032 060 060 000 Old_age Always - 610
+ 174 Unexpect_Power_Loss_Ct 0x0032 100 100 000 Old_age Always - 6
+ 183 SATA_Interfac_Downshift 0x0032 100 100 000 Old_age Always - 0
+ 184 Error_Correction_Count 0x0032 100 100 000 Old_age Always - 0
+ 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
+ 194 Temperature_Celsius 0x0022 068 047 000 Old_age Always - 32 (Min/Max 24/53)
+ 196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 10
+ 197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0
+ 198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
+ 199 UDMA_CRC_Error_Count 0x0032 100 100 000 Old_age Always - 0
+ 202 Percent_Lifetime_Used 0x0030 060 060 001 Old_age Offline - 40
+ 206 Write_Error_Rate 0x000e 100 100 000 Old_age Always - 1
+ 246 Total_Host_Sector_Write 0x0032 100 100 000 Old_age Always - 72065906327
+ 247 Host_Program_Page_Count 0x0032 100 100 000 Old_age Always - 2254963742
+ 248 Bckgnd_Program_Page_Cnt 0x0032 100 100 000 Old_age Always - 15919135484
+ 180 Unused_Reserve_NAND_Blk 0x0033 000 000 000 Pre-fail Always - 2459
+ 210 Success_RAIN_Recov_Cnt 0x0032 100 100 000 Old_age Always - 44
+
+ SMART Error Log Version: 1
+ No Errors Logged
+ ```
+ If the `RAW_VALUE` column for `Reallocated_Sector_Ct` or ` Runtime_Bad_Block` or `Current_Pending_Sector` is > 5, the disk can already be considered as unhealthy. If it is > 20, the disk is out of order.
+
+
+ The example below shows SMART data for the NVMe storage type:
+
+ ```
+ === START OF INFORMATION SECTION ===
+ Model Number: SKHynix_HFS512GEJ9X164N
+ Serial Number: 4YC8N008713108B48
+ Firmware Version: 51770C30
+ PCI Vendor/Subsystem ID: 0x1c5c
+ IEEE OUI Identifier: 0xace42e
+ Controller ID: 1
+ NVMe Version: 1.4
+ Number of Namespaces: 1
+ Namespace 1 Size/Capacity: 512,110,190,592 [512 GB]
+ Namespace 1 Formatted LBA Size: 512
+ Namespace 1 IEEE EUI-64: ace42e 003abd04e2
+ Local Time is: Wed Jan 22 11:21:05 2025 CET
+ Firmware Updates (0x16): 3 Slots, no Reset required
+ Optional Admin Commands (0x0017): Security Format Frmw_DL Self_Test
+ Optional NVM Commands (0x005f): Comp Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat Timestmp
+ Log Page Attributes (0x1e): Cmd_Eff_Lg Ext_Get_Lg Telmtry_Lg Pers_Ev_Lg
+ Maximum Data Transfer Size: 64 Pages
+ Warning Comp. Temp. Threshold: 86 Celsius
+ Critical Comp. Temp. Threshold: 87 Celsius
+
+ Supported Power States
+ St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat
+ 0 + 4.5000W - - 0 0 0 0 100 100
+ 1 + 3.0000W - - 1 1 1 1 200 200
+ 2 + 0.6000W - - 2 2 2 2 400 400
+ 3 - 0.0150W - - 3 3 3 3 2000 2000
+ 4 - 0.0030W - - 4 4 4 4 5000 10000
+
+ Supported LBA Sizes (NSID 0x1)
+ Id Fmt Data Metadt Rel_Perf
+ 0 + 512 0 0
+
+ === START OF SMART DATA SECTION ===
+ SMART overall-health self-assessment test result: PASSED
+
+ SMART/Health Information (NVMe Log 0x02)
+ Critical Warning: 0x00
+ Temperature: 42 Celsius
+ Available Spare: 100%
+ Available Spare Threshold: 10%
+ Percentage Used: 1%
+ Data Units Read: 5,718,407 [2.92 TB]
+ Data Units Written: 9,717,865 [4.97 TB]
+ Host Read Commands: 43,061,485
+ Host Write Commands: 142,156,172
+ Controller Busy Time: 5,906
+ Power Cycles: 1,315
+ Power On Hours: 2,261
+ Unsafe Shutdowns: 56
+ Media and Data Integrity Errors: 0
+ Error Information Log Entries: 0
+ Warning Comp. Temperature Time: 0
+ Critical Comp. Temperature Time: 0
+ Temperature Sensor 1: 44 Celsius
+ Temperature Sensor 2: 42 Celsius
+
+ Error Information (NVMe Log 0x01, 16 of 256 entries)
+ No Errors Logged
+
+ Read Self-test Log failed: Invalid Field in Command (0x002)
+ ```
+
+
+
+
+If you encounter **Health status: Failed** or **Failing Now**, the disk is considered out of order. Make sure that you have backups, then open a [support ticket](/account/how-to/open-a-support-ticket/) and ask for the disk to be replaced, indicating the serial number with the result of the `smartctl` command.
+