diff --git a/pages/account/faq.mdx b/pages/account/faq.mdx index 9adbf8a215..a5fcd52c1b 100644 --- a/pages/account/faq.mdx +++ b/pages/account/faq.mdx @@ -19,6 +19,10 @@ When you create a Scaleway account after being invited to join a specific Organi If you only want to work on the Project you have been invited to, you can switch Organizations and Projects using the drop-down menu on the console dashboard. +### I cannot access my account but I am still being billed + +First you must contact the support to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shutdown. + ### Can I reopen a closed account? Yes, you can [reopen a closed account](/account/how-to/close-account/#how-to-reopen-your-account). However, a closed account's resources are permanently deleted, and you cannot retrieve them. @@ -117,7 +121,7 @@ Our support team can assist you in English and French, via ticket and/or phone, You can create and track your support tickets from the Scaleway console. [Follow this how to](/account/how-to/open-a-support-ticket/) for more details. ### How do I report abuse or suspected abuse coming from the Scaleway network? -To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report. +To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report. More information on how to report abuse can be found in [Scaleway’s Abuse notice](https://www.scaleway.com/en/abuse-notice/).