diff --git a/pages/account/how-to/recover-a-lost-password.mdx b/pages/account/how-to/recover-a-lost-password.mdx index 224c319d96..26c4b0b335 100644 --- a/pages/account/how-to/recover-a-lost-password.mdx +++ b/pages/account/how-to/recover-a-lost-password.mdx @@ -47,7 +47,7 @@ If you lose access to your email account, you will not be able to reset the pass - If you have an individual account, your passport or local ID card - If you have a corporate account, the certificate of incorporation and a copy of the last Scaleway invoice you received -Once you have gathered all the required documents, send the request by email to: [document@scaleway.com](mailto:document@scaleway.com). +Once you have gathered all the required documents, send the request by email to: `document@scaleway.com`. We will update the email address on receipt of the application, subject to validation. diff --git a/pages/account/how-to/use-2fa.mdx b/pages/account/how-to/use-2fa.mdx index 178bf0090b..f8912304ea 100644 --- a/pages/account/how-to/use-2fa.mdx +++ b/pages/account/how-to/use-2fa.mdx @@ -101,6 +101,6 @@ To do so, make a request to our Trust and Safety team. You must make your reques - If you have an individual account, your passport or local ID card - If you have a corporate account, the certificate of incorporation and a copy of the last Scaleway invoice you received -Submit the complete set of required documents via email to [document@scaleway.com](mailto:document@scaleway.com). +Submit the complete set of required documents via email to `document@scaleway.com`. After analyzing your documents, our team will deactivate your two-factor authentication (2FA). diff --git a/pages/account/troubleshooting/cannot-log-into-my-account.mdx b/pages/account/troubleshooting/cannot-log-into-my-account.mdx index 1cd24ae670..e235fb5815 100644 --- a/pages/account/troubleshooting/cannot-log-into-my-account.mdx +++ b/pages/account/troubleshooting/cannot-log-into-my-account.mdx @@ -55,7 +55,7 @@ Remember that if you lose both your MFA device and backup codes, you will need t * Copy of your last Scaleway invoice or the amount charged if you do not have a copy * A card or bank statement showing your Scaleway invoice debit -Once you have gathered all the required documents, the request has to be sent by email to: [document@scaleway.com](mailto:document@scaleway.com). +Once you have gathered all the required documents, the request has to be sent by email to: `document@scaleway.com`. ## SSO authentication is not working diff --git a/pages/dedibox-account/how-to/recover-password-lost-email.mdx b/pages/dedibox-account/how-to/recover-password-lost-email.mdx index d40314e6aa..49c5be5d1b 100644 --- a/pages/dedibox-account/how-to/recover-password-lost-email.mdx +++ b/pages/dedibox-account/how-to/recover-password-lost-email.mdx @@ -31,6 +31,6 @@ If you cannot access your email address, please contact our Trust and Safety tea - If you have an individual account, your passport or local ID card - If you have a corporate account, the certificate of incorporation and a copy of the last Scaleway invoice you received -Submit the complete set of required documents via email to [document@scaleway.com](mailto:document@scaleway.com). +Submit the complete set of required documents via email to `document@scaleway.com`. Once your email address is updated, you can submit a [lost password form](https://console.online.net/en/user/recovery) to request the recovery codes for your account.