From 258a8a644012845b7c9eb7335c4f411289d2faba Mon Sep 17 00:00:00 2001
From: ldecarvalho-doc <82805470+ldecarvalho-doc@users.noreply.github.com>
Date: Fri, 2 May 2025 14:51:16 +0200
Subject: [PATCH 1/2] fix(acc): add file upload info
---
pages/account/how-to/open-a-support-ticket.mdx | 12 ++++++++++--
1 file changed, 10 insertions(+), 2 deletions(-)
diff --git a/pages/account/how-to/open-a-support-ticket.mdx b/pages/account/how-to/open-a-support-ticket.mdx
index ac8019f5ae..aeeafabd99 100644
--- a/pages/account/how-to/open-a-support-ticket.mdx
+++ b/pages/account/how-to/open-a-support-ticket.mdx
@@ -65,8 +65,16 @@ Example: “The Instance remains in "Starting" status for over 10 minutes and th
### Add supporting files
-Attach screenshots (png, jpg), or files (pdf).
-Examples:
+You can drop or browse to attach files that might be relevant to understanding your issue. You can include screenshots, PDF and text files.
+
+ Keep in mind that:
+ - You can attach up to 4 files per message and 10 files per ticket.
+ - The size of each file cannot exceed 10MB
+ - The following file formats are supported: `jpeg`, `jpg`, `png`, `pdf`, and `txt`.
+ - The uploaded data is exclusively intended to provide you with support in the use of Scaleway services. Do not transmit any inappropriate, or irrelevant sensitive data.
+
+
+**Examples:**
- Screenshot of the Scaleway console
- Screenshot of the network tab of your browser’s Developer Tools (right-click anywhere on the page and select **Inspect**. Go to the **Network tab** in the Developer Tools panel.)
- Logs
From d4687b6bd143f0f5c31c39382e64d3e1300226ff Mon Sep 17 00:00:00 2001
From: ldecarvalho-doc <82805470+ldecarvalho-doc@users.noreply.github.com>
Date: Mon, 5 May 2025 10:32:39 +0200
Subject: [PATCH 2/2] fix(acc): review Jessi
Co-authored-by: Jessica <113192637+jcirinosclwy@users.noreply.github.com>
---
pages/account/how-to/open-a-support-ticket.mdx | 4 ++--
1 file changed, 2 insertions(+), 2 deletions(-)
diff --git a/pages/account/how-to/open-a-support-ticket.mdx b/pages/account/how-to/open-a-support-ticket.mdx
index aeeafabd99..87bc71eb72 100644
--- a/pages/account/how-to/open-a-support-ticket.mdx
+++ b/pages/account/how-to/open-a-support-ticket.mdx
@@ -65,11 +65,11 @@ Example: “The Instance remains in "Starting" status for over 10 minutes and th
### Add supporting files
-You can drop or browse to attach files that might be relevant to understanding your issue. You can include screenshots, PDF and text files.
+You can drop or browse to attach files that might be relevant to understanding your issue. You can include screenshots, PDFs, and text files.
Keep in mind that:
- You can attach up to 4 files per message and 10 files per ticket.
- - The size of each file cannot exceed 10MB
+ - The size of each file cannot exceed 10 MB
- The following file formats are supported: `jpeg`, `jpg`, `png`, `pdf`, and `txt`.
- The uploaded data is exclusively intended to provide you with support in the use of Scaleway services. Do not transmit any inappropriate, or irrelevant sensitive data.