diff --git a/menu/navigation.json b/menu/navigation.json
index 24da2abec4..7b11609a53 100644
--- a/menu/navigation.json
+++ b/menu/navigation.json
@@ -36,6 +36,10 @@
"label": "Log in to the console",
"slug": "log-in-to-the-console"
},
+ {
+ "label": "Change account ownership",
+ "slug": "change-ownership-organization"
+ },
{
"label": "Change the language",
"slug": "change-language"
diff --git a/pages/account/faq.mdx b/pages/account/faq.mdx
index 6f54c377cd..57d9d33c90 100644
--- a/pages/account/faq.mdx
+++ b/pages/account/faq.mdx
@@ -2,21 +2,30 @@
title: Account FAQ
description: Get answers to your most common account-related questions.
dates:
- validation: 2025-03-11
+ validation: 2025-08-18
productIcon: AccountExperienceProductIcon
---
-## Account access and security
+## Getting started
-### My account is locked. What do I do?
-If your account is locked, [contact our support team](https://console.scaleway.com/support/tickets/create) to learn the reason for the blockage and discover how to regain access.
+### Where can I find my Organization ID?
+You can find your Organization ID in the [Settings](https://console.scaleway.com/settings/organization/information) page of your Organization.
-### I cannot access my account but I am still being billed
+You can also click the **Copy ID** button next to the Organization name to do so.
-First you must contact the support to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shutdown.
+### Can I move a Project to another account?
+At this time, it is not possible to move a Project from one account to another.
-### Can I reopen a closed account?
-Yes, you can [reopen a closed account](/account/how-to/close-account/#how-to-reopen-your-account). However, a closed account's resources are permanently deleted, and you cannot retrieve them.
+## Access and security
+
+### My account is locked. What should I do?
+If your account is locked, [contact our Support team](https://console.scaleway.com/support/tickets/create) to find out why it was locked and how to regain access.
+
+### I cannot access my account, but I am still being billed. How do I resolve this?
+First, you must contact the Support team to help you [unlock your account](/account/troubleshooting/cannot-log-into-my-account/). Once you have regained access, identify what resources are still running and delete them. You can also [close your account](/account/how-to/close-account), and have all your remaining resources automatically shut down.
+
+### I received a message saying that you have detected unusual activity on my account. What should I do?
+This type of error requires manual intervention from our agents. Contact our Support team via a ticket, informing us of the message you received, and requesting details about the lock and how to solve the problem.
### How can I report spam content that I received?
You can report spam easily by installing the Signal Spam plugin, which is available for web browsers, email clients, and iOS devices. The plugin, represented by an owl-shaped button, allows you to flag unwanted emails or malicious URLs (such as phishing or scams) directly from your inbox.
@@ -25,15 +34,29 @@ When you report spam, your information is processed in real-time and shared with
To get started, install the [plugin](https://www.signal-spam.fr/en/nos-modules/) (available for Firefox, Chrome, Safari, and Opera browsers and Mac Mail, Outlook, and Thunderbird mail clients) or follow the official reporting path at [Signal Spam](https://www.signal-spam.fr/en/parcours-signalant/) for further support.
+### I don't seem to have access to my Organization's resources. What should I do?
+If you do not have access to certain Organization resources, you might not have the necessary [IAM](/iam/concepts/#iam) **permission set**.
+
+[Read the documentation on permission sets](/iam/reference-content/permission-sets/) to learn more about the different access levels.
+
+Contact an Organization Owner or a Member with the necessary permissions to request rights to the resources you need to access.
+
+## Quotas and limitations
+
+### How can I get more quotas?
+You can get more quotas by adding and verifying your [payment method](/billing/how-to/add-payment-method/) and [identity](/account/how-to/verify-identity/).
+
+If you have already completed these two steps and still need an increase in quotas, contact our [Support team](https://console.scaleway.com/support/tickets/create) and inform them which product you need more quotas for.
+
## Account management
-### Can I change my Organization’s country?
-If you need to change your Organization country and region, you must [create a support ticket](https://console.scaleway.com/support/tickets/create).
+### Can I change my Organization's country?
+If you need to change your Organization's country and region, you must [create a support ticket](https://console.scaleway.com/support/tickets/create).
-To make the process faster, when creating your ticket, inform us of your Organization’s new address, including: street address, city, postal code, region, and country.
+To make the process faster, when creating your ticket, inform us of your Organization's new address, including: street address, city, postal code, region, and country.
### Can I change the name of my Organization?
-If you have a Corporate, Startup, or Consultant account, you need to [create a support ticket](https://console.scaleway.com/support/tickets/create) to change your Organization’s name. If you have a Personal project account type, you can change your Organization’s name in the [Organization settings](https://console.scaleway.com/organization/settings). It may take a few minutes for the new name to be fully updated across the console.
+If you have a Corporate, Startup, or Consultant account, you need to [create a support ticket](https://console.scaleway.com/support/tickets/create) to change your Organization's name. If you have a Personal project account type, you can change your Organization's name in the [Organization settings](https://console.scaleway.com/organization/settings). It may take a few minutes for the new name to be fully updated across the console.
### How do I delete my Organization?
[Closing your account](/account/how-to/close-account/#how-to-close-your-account) permanently deletes your Organization, along with its servers, resources, services, and backups.
@@ -42,46 +65,32 @@ If you have a Corporate, Startup, or Consultant account, you need to [create a s
We recommend that you delete all resources before closing your account. Otherwise, the remaining resources will be billed for usage before their manual deletion, which can take up to 10 days.
-### I would like to delete my personal data
-Refer to the [How to delete your account and personal data](/account/how-to/close-account/) documentation.
-
-
- Once you request the deletion of your account and personal data, you will no longer be able to access your account or invoices. The request will take at least 72 hours to be processed. You must make sure all your bills are paid, and that you have not used any resources since the beginning of the current calendar month.
-
-
-### Where can I find my Organization ID?
-You can find your Organization ID by accessing the [Settings](https://console.scaleway.com/settings/organization/information) page of your Organization.
-
-You can also click the **Copy ID** button next to the Organization name to do so.
+### Can I reopen a closed account?
+Yes, you can [reopen a closed account](/account/how-to/close-account/#how-to-reopen-your-account). However, a closed account's resources are permanently deleted, and you cannot retrieve them.
### How do I change my email address?
To change your email address:
-1. Access your account's [Profile Settings](https://console.scaleway.com/settings/account/profile).
+1. Access your account's [Profile](https://console.scaleway.com/settings/account/profile#profile-information).
2. Under the section **User information**, click **Edit profile**.
3. Enter a new address under **Email address**, then click **Confirm changes** to save your modification.
4. Confirm your new email address by clicking the link sent to your inbox.
-## Projects and resource management
-
-### Can I move a Project to another account?
-At this moment, it is not possible to move a Project from one account to another.
+### Can I transfer my Organization to another Owner?
+There is no process for transferring an Organization between accounts. You can, however, change the email address of your Owner account to another Member's email address. They can then process to update their password and start using the Owner account as their own.
### I have created a resource in the wrong Project. Can I move it?
At this moment, it is not possible to move a resource from one Project to another.
If you need to move a resource, you must delete it and create it again in the right Project.
-### How can I get more quotas?
-You can get more quotas by adding and verifying your [payment method](/billing/how-to/add-payment-method/) and [identity](/account/how-to/verify-identity/).
-
-If you have already completed these two steps and still need an increase in quotas, contact our [support team](https://console.scaleway.com/support/tickets/create) and inform them which product you need more quotas for.
-
-### I don’t seem to have access to my Organization's resources
-If you do not have access to certain Organization resources, you might not have the necessary [IAM](/iam/concepts/#iam) **permission set**.
+## Privacy
-[Read the documentation on permission sets](/iam/reference-content/permission-sets/) to learn more about the different access levels.
+### I would like to delete my personal data
+Refer to the [How to delete your account and personal data](/account/how-to/close-account/) documentation.
-Contact an Organization owner or a member with the necessary permissions to request rights to the resources you require access to.
+
+ Once you request the deletion of your account and personal data, you will no longer be able to access your account or invoices. The request will take at least 72 hours to be processed. You must make sure all your invoices are paid, and that you have not used any resources since the beginning of the current calendar month.
+
## Support
@@ -100,21 +109,20 @@ When you change your plan, the upgrade is applied immediately.
### If I upgrade my support plan in the middle of the month, how will I be billed?
You will be billed on a pro rata basis. For example, if you switch from the Advanced plan to the Business plan on the 20th of the month, you will be billed from the first to the 19th for the Advanced plan. Starting from the 20th until the end of the month, you will be charged for the Business plan.
-### How do the Advanced, Business and Enterprise support plans pricing work?
-
+### How do the Advanced, Business, and Enterprise support plans pricing work?
Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) reference page for more details about how each plan works.
-### Which language does the support team speak?
+### Which language does the Support team speak?
Our support team can assist you in English and French, via ticket and/or phone, depending on your support plan level.
### How do I create a support ticket?
You can create and track your support tickets from the Scaleway console. [Follow this how to](/account/how-to/open-a-support-ticket/) for more details.
### How do I report abuse or suspected abuse coming from the Scaleway network?
-To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report such as logs, header, URL and any information you might find relevant in your report.
+To report abuse or suspicion of abuse from our network, open a new abuse report via [abuse.scaleway.com](https://abuse.scaleway.com). Include as many details as possible in your report, such as logs, header, URL, and any other information you might find relevant.
- More information on how to report abuse can be found in [Scaleway’s Abuse notice](https://www.scaleway.com/en/abuse-notice/).
+ More information on how to report abuse can be found in [Scaleway's Abuse notice](https://www.scaleway.com/en/abuse-notice/).
### How frequently can I benefit from an architecture review?
diff --git a/pages/account/how-to/change-ownership-organization.mdx b/pages/account/how-to/change-ownership-organization.mdx
new file mode 100644
index 0000000000..0efe42b8a5
--- /dev/null
+++ b/pages/account/how-to/change-ownership-organization.mdx
@@ -0,0 +1,59 @@
+---
+title: How to change the Ownership of an Organization
+description: Learn how to transfer the ownership of an Organization via the Scaleway console.
+tags: ownership account transfer
+dates:
+ validation: 2025-08-18
+ posted: 2025-08-18
+---
+import Requirements from '@macros/iam/requirements.mdx'
+
+At Scaleway, each Organization can have only one Owner, who is usually the person who created the account.
+For several reasons, such as the departure of an employee or enterprise acquisition, you may need to change the Owner of your Organization, transferring the title to another person.
+
+While there is no process for transferring an Organization between accounts or attributing the Owner role to another Member, you do have some options to allow someone else to access the Organization as an Owner. This page shows you how to do so.
+
+
+
+- A Scaleway account logged into the [console](https://console.scaleway.com)
+- Be the [Owner](/iam/concepts/#owner) of the intended Organization
+
+
+ - You cannot have more than one Owner per Organization.
+ - It is not possible to be the Owner of more than one Scaleway Organization using the same email address.
+ - If the Owner of your Organization is an employee of your company who will be leaving soon, we recommend replacing their email with that of the new Owner before their departure.
+
+
+The process of changing the Owner of an Organization varies, depending on whether you have access to the Owner's account.
+
+## I have access to the Owner account
+
+1. Open the [Settings page](https://console.scaleway.com/settings/organization) of your Organization on the Scaleway console. You can find this option on the left-side navigation menu.
+ Alternatively, click your **Profile avatar** on the right side of the header navigation, then click **Settings**. On the left-side navigation menu, scroll down to the **Account** section, and click **User information**.
+2. Go to the [User information](https://console.scaleway.com/settings/account/profile#profile-information) section of your Owner's **Profile** page and click **Edit**. A pop-up appears.
+3. Replace the current email address with that of the desired new Owner in the **email address** field.
+ You can also change the first and last names to those of the new Owner, if you wish.
+
+ - It is not possible to be the Owner of more than one Scaleway Organization using the same email.
+ - If the person you want to transfer ownership to has an Organization of their own, they will have to either create a new email address or delete their personal Organization before you make the update.
+
+4. Click **Confirm** changes to save your modification(s).
+
+ The Owner account is now registered under the newly entered email address.
+
+### Ownership transition
+Ensure you communicate the current password to the new Owner and [disable MFA](/account/how-to/use-2fa/#how-to-disable-mfa), if enabled. This lets them easily access the Owner account, and they can re-enable multifactor authentication on their personal device later on.
+
+If the old Owner must still have access to the Organization, you can [create a Member account](/iam/how-to/manage-members/#how-to-create-a-member) using their email address.
+Then, using permission sets, you can grant them rights to view, edit, and manage resources within the Organization. [Learn more about permission sets](/iam/reference-content/permission-sets/#scoped-by-project)
+
+## I have no access to the Owner account
+
+If you need to change the Owner information of an Organization but have no access to their account, you must [reach out to our Support team via a ticket](https://console.scaleway.com/support/tickets/create) and provide them with the following information:
+
+- Organization ID
+- Current Organization Owner's first and last name
+- Current Organization Owner's email address
+- New Organization Owner's first and last name
+- New Organization Owner's email address
+ If the Organization is a Corporate account, you must also attach a copy of the company's **Kbis/registration**.
\ No newline at end of file
diff --git a/pages/account/how-to/verify-identity.mdx b/pages/account/how-to/verify-identity.mdx
index ac045ef11c..51d55863f5 100644
--- a/pages/account/how-to/verify-identity.mdx
+++ b/pages/account/how-to/verify-identity.mdx
@@ -3,7 +3,7 @@ title: How to verify your identity
description: Verify your identity for secure Scaleway account access.
tags: verification identify account id id-verification
dates:
- validation: 2025-02-11
+ validation: 2025-08-18
posted: 2021-06-11
---
import Requirements from '@macros/iam/requirements.mdx'
@@ -47,3 +47,8 @@ Verifying your identity allows you to [unlock resource quotas](/organizations-an
8. Frame your face in the designated areas as requested by the validation process.
Once the verification is complete, a confirmation message appears in the Organization dashboard.
+
+
+ You must complete the verification process within 15 minutes.
+ Once that period elapses, you should [contact our Support team](https://console.scaleway.com/support/tickets/create) for a manual verification.
+
\ No newline at end of file
diff --git a/pages/account/troubleshooting/cannot-validate-phone-number.mdx b/pages/account/troubleshooting/cannot-validate-phone-number.mdx
new file mode 100644
index 0000000000..a278a47a31
--- /dev/null
+++ b/pages/account/troubleshooting/cannot-validate-phone-number.mdx
@@ -0,0 +1,26 @@
+---
+title: I can't validate my phone number
+description: Learn how to solve issues that might occur when trying to verify your phone number on the Scaleway console.
+tags: account review safety
+dates:
+ validation: 2025-08-18
+ posted: 2025-08-18
+---
+
+## Problem
+I can't validate my phone number on the Scaleway console.
+
+### Symptoms
+- You received the error message 'An error occurred' when trying to validate your phone number
+- You get stuck at step 2/4 of the phone number validation process
+- Your account is locked due to a lack of phone number validation that can't be completed
+
+### Possible causes
+- You have made too many attempts at validating your phone number in a short period, and the service was temporarily blocked
+- Your phone number is from a country not currently supported by Scaleway
+
+### Solutions
+- Ensure you are entering your phone number with the correct country code
+- Use the correct format containing the country code with two digits, followed by all the phone number digits, with no dashes or spaces: `+00 123456789`.
+- Ensure your phone number is from a [country supported by Scaleway](/billing/troubleshooting/cannot-find-my-country)
+- If none of these work, [contact our Support team](https://console.scaleway.com/support/tickets/create) for a manual unlock.
\ No newline at end of file
diff --git a/pages/account/troubleshooting/cannot-verify-identity.mdx b/pages/account/troubleshooting/cannot-verify-identity.mdx
new file mode 100644
index 0000000000..5ca886bd7f
--- /dev/null
+++ b/pages/account/troubleshooting/cannot-verify-identity.mdx
@@ -0,0 +1,39 @@
+---
+title: I can't verify my identity
+description: Resolve issues encountered when verifying your identity on the Scaleway console.
+tags: account verification error
+dates:
+ validation: 2025-08-18
+ posted: 2025-08-18
+---
+
+## Problem
+I can't complete the identity verification process on the Scaleway console.
+
+### Symptoms
+- You see an 'Invalid ID document' message when trying to complete the verification process
+- You receive an error message or get blocked when trying to verify your identity
+- You don't see an **Upload** button to send your identity for verification
+- You received the message, 'We were unable to verify your identity. Contact Support for assistance' when you tried to add your ID
+
+### Possible causes
+- The verification time has elapsed
+- The photo of your identity document is too blurred or illegible for our verification software to read
+- You are using an identification document issued by a [country not yet supported by Scaleway](/billing/troubleshooting/cannot-find-my-country)
+- You have used an invalid document
+- You were in the process of verifying your identity and closed the window before its completion
+- Your account has raised security flags, triggering our safety system
+
+### Solution
+- If more than 15 minutes have elapsed since the start of the verification process, contact our Support team for a manual verification.
+- Take a new photo, ensuring you are in a well-lit environment, and keep the document stable, avoiding any movements.
+- Ensure you are using an accepted document. We currently accept national identity cards (including resident permits) and passports as identification documents.
+- If you abandon the verification process, you may see a status `Invalid ID document`. If that happens, open a support ticket, informing our agents that you left the verification process unfinished and would like to complete it.
+- If you have received a message saying that your account requires further or manual validation, contact our Trust & Safety team via a [support ticket](https://console.scaleway.com/support/tickets/create). Be prepared to provide additional documentation to complete the account verification.
+
+## Going further
+If you have tried the solutions above, but they have failed, please [contact our Support team](https://console.scaleway.com/support/tickets/create), providing the following information:
+ - A copy of your identity card or passport (front and back)
+ - A selfie of yourself holding the same identification document provided next to your face
+
+Our Trust & Safety team will study your request and get back to you.
\ No newline at end of file
diff --git a/pages/account/troubleshooting/index.mdx b/pages/account/troubleshooting/index.mdx
index 438603710b..b5ee5ef4d4 100644
--- a/pages/account/troubleshooting/index.mdx
+++ b/pages/account/troubleshooting/index.mdx
@@ -55,4 +55,7 @@ productIcon: AccountExperienceProductIcon
- [I cannot close my account and erase personal data](/account/troubleshooting/cannot-erase-account)
- [I cannot log into my account](/account/troubleshooting/cannot-log-into-my-account)
- [I see a 'Quotas exceeded' error message](/account/troubleshooting/quotas-exceeded-error-message)
-
+ - [I can't verify my identity](/account/troubleshooting/cannot-verify-identity)
+ - [My account requires a manual review or further review](manual-further-review)
+ - [I can't validate my phone number](cannot-validate-phone-number)
+
\ No newline at end of file
diff --git a/pages/account/troubleshooting/manual-further-review.mdx b/pages/account/troubleshooting/manual-further-review.mdx
new file mode 100644
index 0000000000..4d323f6cb8
--- /dev/null
+++ b/pages/account/troubleshooting/manual-further-review.mdx
@@ -0,0 +1,18 @@
+---
+title: My account requires a manual review or further review
+description: Understand what it means to receive a warning stating that your Scaleway account requires manual or further review.
+tags: account review safety
+dates:
+ validation: 2025-08-18
+ posted: 2025-08-18
+---
+
+## Problem
+My account is locked, and I can't access my resources.
+
+### Symptoms
+You see a warning banner on your Scaleway console stating that your account requires a 'manual review' or 'further review'.
+
+### Solution
+If you encounter one of these two messages, it means your account has been temporarily locked and requires manual intervention from our agents.
+[Contact our Support team](https://console.scaleway.com/support/tickets/create), informing us of the message you received and requesting details about the lock and how to resolve the problem.
\ No newline at end of file
diff --git a/pages/apple-silicon/faq.mdx b/pages/apple-silicon/faq.mdx
index 6aa6e61dac..c3c7882d62 100644
--- a/pages/apple-silicon/faq.mdx
+++ b/pages/apple-silicon/faq.mdx
@@ -2,49 +2,60 @@
title: Apple silicon FAQ
description: Discover how to use Apple silicon for application development.
dates:
- validation: 2025-03-11
+ validation: 2025-08-18
productIcon: AppleSiliconProductIcon
---
-## What is the minimum allocation period for an Apple silicon Mac mini?
-The minimum lease period for Apple Silicon-as-a-Service is 24 hours due to licensing restrictions. A Mac mini can only be deleted after this 24-hour minimum lease period.
+## Overview
+
+### What is the minimum allocation period for an Apple silicon Mac mini?
+The minimum lease period for Apple silicon is 24 hours due to licensing restrictions. A Mac mini can only be deleted after this 24-hour minimum lease period.
You can opt for automatic deletion after 24 hours by enabling this setting in the console.
The estimated cost **displayed in the summary of the creation form** in the console is indicative only and does not reflect the final cost nor engage you in consuming the selected rental period.
-## How many public IP addresses can I assign to a Mac mini?
-Each Mac mini can have one IPv4 address and one IPv6 subnet (`/128`).
+## Specifications
+
+### What is preinstalled on the Mac mini?
+When you rent a Mac mini, it comes with a bare environment. The pre-installed tools include:
+- The latest Xcode version compatible with the OS
+- MacPorts for package management
+- `fail2ban` for VNC access filtering
+- `scw-agent`, a daemon maintained by Scaleway to provide essential integration services such as updating your SSH keys.
-## How can I reinstall my Mac mini?
+### What operations are unsupported?
+Certain operations are restricted by default MDM configuration profiles:
+- You don't have access to the physical machine, thus no access to macOS recovery.
+- Certain admin actions, like system Time Machine restoration and boot system policies, are not possible.
+
+## Pricing and billing
+
+### Do I pay for my Mac mini when I am not using it?
+Yes, you pay for your Mac mini as long as it is assigned to your account. You must explicitly delete it in the console or via the CLI to stop charges. For deletion instructions, see [How to delete Mac mini](/apple-silicon/how-to/delete-mac-mini/).
+
+## Usage and management
+
+### How can I reinstall my Mac mini?
To reinstall your Mac mini, navigate to the [Scaleway console](https://console.scaleway.com/), then go to the **Apple silicon** page.
From there, select the server you wish to reinstall and locate the **Reinstall** button.
Click it, and you will be prompted to choose the macOS version for the reinstallation process.
Once selected, the reinstallation will commence automatically.
-## How can I back up my Mac mini?
+### How can I back up my Mac mini?
You can back up your Mac mini using a backup solution of your choice. Examples include:
- [Restic](/tutorials/restic-s3-backup/) for command-line backups.
- [Arq Backup](/tutorials/arqbackup-pc-mac/) for graphical interface backups.
Both solutions allow you to store backups on our [Object Storage](/object-storage/quickstart/).
-## What is preinstalled on the Mac mini?
-When you rent a Mac mini, it comes with a bare environment. The pre-installed tools include:
-- The latest Xcode version compatible with the OS
-- MacPorts for package management
-- `fail2ban` for VNC access filtering
-- `scw-agent`, a daemon maintained by Scaleway to provide essential integration services such as updating your ssh keys.
-
-## What operations are unsupported?
-Certain operations are restricted by default MDM configuration profiles:
-- You don't have access to the physical machine, thus no access to macOS recovery.
-- Certain admin actions, like system Time Machine restoration and boot system policies, are not possible.
+## Quotas and limitations
-## Do I pay for my Mac mini when I am not using it?
-Yes, you pay for your Mac mini as long as it is assigned to your account. You must explicitly delete it in the console or via the CLI to stop charges. For deletion instructions, see [How to delete Mac mini](/apple-silicon/how-to/delete-mac-mini/).
+### How many public IP addresses can I assign to a Mac mini?
+Each Mac mini can have one IPv4 address and one IPv6 subnet (`/128`).
-## Are Mac minis compatible with Private Networks?
-Yes, you can now activate the Private Networks feature on your Mac mini, and attach it to a Private Network so that it can securely communicate with other Scaleway resources. For full details, see the [Mac mini Private Networks documentation](/apple-silicon/how-to/use-private-networks/).
+## Compatibility and integration
+### Are Mac minis compatible with Private Networks?
+Yes, you can now activate the Private Networks feature on your Mac mini, and attach it to a Private Network so that it can securely communicate with other Scaleway resources. For full details, see the [Mac mini Private Networks documentation](/apple-silicon/how-to/use-private-networks/).
\ No newline at end of file
diff --git a/pages/audit-trail/faq.mdx b/pages/audit-trail/faq.mdx
index 500c8552cf..f0aa4cc8a4 100644
--- a/pages/audit-trail/faq.mdx
+++ b/pages/audit-trail/faq.mdx
@@ -3,30 +3,33 @@ title: Audit Trail FAQ
description: Get answers on using Scaleway's Audit Trail to monitor events, enhance security, and track activities across your resources
productIcon: AuditTrailProductIcon
dates:
- validation: 2025-03-27
+ validation: 2025-08-18
---
-## What is Audit Trail?
+## Overview
+### What is Audit Trail?
Audit Trail is a tool that holds a record of events and changes performed within a Scaleway Organization.
-## Why do I need Audit Trail?
-
+### Why do I need Audit Trail?
Audit Trail helps you ensure accountability and security by recording who did what and when within your Scaleway Organization. It tracks activity across all your resources (identity of the principal, date of activity, source IP address, API method used, and status of the request).
You can use Audit Trail for troubleshooting, compliance verification, and analysis in the event of a breach.
-## How am I billed for using Audit Trail?
+## Specifications
-Audit Trail is free of charge.
+### Where are my Audit Trail events stored?
+Audit Trail events are stored in the same region where the activity occurred. This means that if an event takes place in a specific region, it will be saved and accessible in that same region.
-## Which Scaleway products are integrated with Audit Trail?
+Events from global products which are not region-specific such as [IAM](/iam/), are stored in the Paris region.
+Find out more about product availability in the [dedicated documentation](/account/reference-content/products-availability/).
-Refer to the [dedicated documentation](/audit-trail/reference-content/resource-integration-with-adt/) to find out more about product integration with Audit Trail.
+## Pricing and billing
-## Where are my Audit Trail events stored?
+### How am I billed for using Audit Trail?
+Audit Trail is free of charge.
-Audit Trail events are stored in the same region where the activity occurred. This means that if an event takes place in a specific region, it will be saved and accessible in that same region.
+## Compatibility and integration
-Events from global products which are not region-specific such as [IAM](/iam/), are stored in the Paris region.
-Find out more about product availability in the [dedicated documentation](/account/reference-content/products-availability/).
\ No newline at end of file
+### Which Scaleway products are integrated with Audit Trail?
+Refer to the [dedicated documentation](/audit-trail/reference-content/resource-integration-with-adt/) to find out more about product integration with Audit Trail.
\ No newline at end of file
diff --git a/pages/billing/faq.mdx b/pages/billing/faq.mdx
index 7e9f5eb8ec..afefa531aa 100644
--- a/pages/billing/faq.mdx
+++ b/pages/billing/faq.mdx
@@ -2,10 +2,11 @@
title: Billing FAQ
description: Discover billing methods, plans, and pricing for Scaleway products. Learn about invoicing details, billing events, pro-rata billing, invoice statuses, payment methods, and managing your billing efficiently.
dates:
- validation: 2025-02-17
+ validation: 2025-08-18
productIcon: BillingProductIcon
---
-## Billing and invoicing
+
+## Pricing and billing
### How am I billed for Scaleway services?
All Public Cloud services are based on the "pay as you go" model, which means that you only pay for what you use.
@@ -41,39 +42,13 @@ Below is a detailed list of what is considered start and stop billing events for
| Volume storage | Once a volume has been created. | Once a volume has been deleted. | |
| Snapshot storage | Once a snapshot has been created. | Once a snapshot has been deleted. | |
-### What does pro-rata billing for Dedibox and Web Hosting services mean?
-You are billed pro-rata for the initial month of a subscription. This means the charge is adjusted to reflect the portion of the first month you used the service.
+### What does pro rata billing for Dedibox and Web Hosting services mean?
+You are billed pro rata for the initial month of a subscription. This means the charge is adjusted to reflect the portion of the first month you used the service.
Starting from the second month onward, you are billed in full at the beginning of each month, covering the entire upcoming billing period in advance.
This billing model ensures that you pay for the service based on your actual usage for the first month and then in advance for subsequent months.
-### How to read my invoice?
-Refer to the [Reading an invoice](/billing/additional-content/reading-an-invoice/) documentation page for a detailed description of your invoices.
-
-### When are invoices issued?
-Invoices are issued each month based on the resource consumption of the previous month.
-Our reference billing period is the definition of a calendar month in the Coordinated Universal Time (UTC) time zone.
-The automatic payment of invoices occurs in the first few days of a month, once the invoice is issued and is processed by using the preferred payment method of your account.
-
-### How can I manage my billing?
-You can manage your billing from the [billing section](https://console.scaleway.com/billing/overview) of the Scaleway console. Your recent invoices as well as the consumption report for the current month are available for download.
-Alternatively, you can retrieve your consumption information and download your invoices using the [API](https://www.scaleway.com/en/developers/api/billing/).
-
-### What does the status of my invoice mean?
-The status of an invoice can be:
-- **Draft** - Refers to the invoice for the current calendar month. The billing period has not yet finished, so the invoice is not finalized and is subject to change.
-- **Stopped** - Refers to invoices where the billing period (calendar month) has ended, but the invoice is not yet issued.
-- **Issued** - Refers to a final invoice awaiting payment. It has a unique number and is non-repudiable. The invoice charges for the resources consumed over the corresponding billing period.
-- **Paid** - Refers to a fully paid invoice. No further action is required.
-- **Incomplete** - Refers to invoices where the user has provided incorrect billing details or payment information, or elements of this information are missing. The user must update this information as soon as possible to avoid having their account deleted.
-- **Outdated** - Refers to invoices where there has been a change in billing information, for example, a discount has been applied, or the client has amended their billing details. An updated invoice will be issued soon.
-- **Voided** - Refers to invoices with an amount of €0 before any discounts are applied. No further action is required.
-- **No due** - Refers to an invoice that does not require payment from the user. The invoice has been issued, but the amount due is €0 or has been waived, and no further action is required from the user.
-
-### How long do I have to pay my invoice before my resources get locked?
-After your invoice is issued, you have ten days to pay it. If you fail to settle your invoice within this period, your account will be suspended, and your resources will become inaccessible. You will have another ten days to pay your invoice before your resources are deleted.
-
### Why have I been billed for resources that are deactivated or powered off?
-If you were billed for resources that have been correctly stopped, please [contact our support team](https://console.scaleway.com/support/tickets/create), providing the name of the product and resource, and the date of deactivation.
+If you were billed for resources that have been correctly stopped, please [contact our Support team](https://console.scaleway.com/support/tickets/create), providing the name of the product and resource, and the date of deactivation.
### I deleted my account, but still received an invoice. Why?
Scaleway invoices are calculated at the end of each month, so you may receive a final invoice the month after closing your account. That corresponds to your outstanding consumption for your final month of activity.
@@ -95,7 +70,7 @@ If after several manual attempts you cannot manage to trigger a successful trans
- If you are unable to settle your invoice after the due date, your account is going to be suspended and your resources will be unreachable. You will then have another ten days to regularize your invoice before your resources are deleted.
+ If you are unable to settle your invoice after the due date, your account will be suspended, and your resources will become unreachable. You will then have another ten days to regularize your invoice before your resources are definitively deleted.
### Can I use a prepaid card as a payment method?
@@ -110,28 +85,58 @@ Refer to the [How to add a payment method](/billing/how-to/add-payment-method#ho
### I tried to add a credit card but received the message 'Card already registered'
A credit card can only be registered once across all Organizations. If you receive this message, make sure you do not have the same card already registered to another Scaleway account.
-If you only have one payment method and need to use it on more than one account, [contact our support team](https://console.scaleway.com/support/tickets/create) to request an individual verification.
+If you only have one payment method and need to use it on more than one account, [contact our Support team](https://console.scaleway.com/support/tickets/create) to request an individual verification.
### I added a physical credit card, but it was declined. Why?
-If your credit card complies with the payment requirements but still was declined, please [contact our support team](https://console.scaleway.com/support/tickets/create) for assistance.
+If your credit card complies with the payment requirements but was still declined, please [contact our Support team](https://console.scaleway.com/support/tickets/create) for assistance.
-### Why can’t I delete my credit card?
-You must always have a valid credit card registered to your account. If you have only one credit card registered, it will not be possible to delete it from your account, even if you use a SEPA debit as payment method.
+### Why can't I delete my credit card?
+You must always have a valid credit card registered to your account. If you have only one credit card registered, it will not be possible to delete it from your account, even if you use a SEPA debit as a payment method.
It is also not possible to remove a credit card from your account if you have one or more outstanding invoices. If that is the case, make sure you have paid any issued invoice(s) and have no consumption in the current calendar month, and retry.
-If your case does not match the situations above and you still cannot remove your credit card, [contact our support team](https://console.scaleway.com/support/tickets/create) for a manual verification.
+If your case does not match the situations above and you still cannot remove your credit card, [contact our Support team](https://console.scaleway.com/support/tickets/create) for a manual verification.
-### Can I extend an expired voucher code?
-No, voucher codes cannot be extended. They have a limited validity period.
+## Invoices
+
+### How do I read my invoice?
+Refer to the [Reading an invoice](/billing/additional-content/reading-an-invoice/) documentation page for a detailed description of your invoices.
+
+### When are invoices issued?
+Invoices are issued each month based on the resource consumption of the previous month.
+Our reference billing period is the definition of a calendar month in the Coordinated Universal Time (UTC) time zone.
+The automatic payment of invoices occurs in the first few days of a month, once the invoice is issued and is processed by using the preferred payment method of your account.
+
+### What does the status of my invoice mean?
+The status of an invoice can be:
+- **Draft** - Refers to the invoice for the current calendar month. The billing period has not yet finished, so the invoice is not finalized and is subject to change.
+- **Stopped** - Refers to invoices where the billing period (calendar month) has ended, but the invoice is not yet issued.
+- **Issued** - Refers to a final invoice awaiting payment. It has a unique number and is non-repudiable. The invoice charges for the resources consumed over the corresponding billing period.
+- **Paid** - Refers to a fully paid invoice. No further action is required.
+- **Incomplete** - Refers to invoices where the user has provided incorrect billing details or payment information, or elements of this information are missing. The user must update this information as soon as possible to avoid having their account deleted.
+- **Outdated** - Refers to invoices where there has been a change in billing information, for example, a discount has been applied, or you have amended your billing details. An updated invoice will be issued soon.
+- **Voided** - Refers to invoices with an amount of €0 before any discounts are applied. No further action is required.
+- **No due** - Refers to an invoice that requires no payment from you. The invoice has been issued, but the amount due is €0 or has been waived, and no further action is required from the user.
+
+### After how much time does an unpaid invoice lead to an account lock?
+After your invoice is issued, you have ten days to pay it. If you fail to settle your invoice within this period, your account will be suspended, and your resources will become inaccessible. You will have another ten days to pay your invoice before your resources are deleted.
-## Account and billing management
+## Usage and management
+
+### How can I manage my billing?
+You can manage your billing from the [billing section](https://console.scaleway.com/billing/overview) of the Scaleway console. Your recent invoices, as well as the consumption report for the current month, are available for download.
+Alternatively, you can retrieve your consumption information and download your invoices using the [API](https://www.scaleway.com/en/developers/api/billing/).
+
+### How can I change the country or region registered to my account?
+It is not possible to edit your country and region directly from the Scaleway console. Please [contact our Support team](https://console.scaleway.com/support/tickets/create) if you need to change this information.
+
+Be prepared to inform us of your new address, including country, region, city, postal code, and street address. Our team will then proceed to update your account details.
### How can I add a billing contact to my account?
The billing contact is an additional contact linked to your account which will receive your monthly invoices. This can be useful if invoices in your Organization are handled by another department.
You can add a billing contact directly from the User Account section of your Scaleway console.
-1. Log into your Scaleway console.
+1. Log in to your Scaleway console.
2. On the Organization drop-down menu, click **Billing**. The billing section displays.
3. Enter the new billing contact e-mail address.
4. Click **Save**.
@@ -139,10 +144,6 @@ You can add a billing contact directly from the User Account section of your Sca
The billing contact is only an administrative contact. It can not be used to connect to the Scaleway console.
-### How can I change the country or region registered to my account?
-It is not possible to edit your country and region directly from the Scaleway console. Please [contact our support team](https://console.scaleway.com/support/tickets/create) if you need to change this information.
-
-Be prepared to inform us of your new address, including country, region, city, postal code, and street address. Our team will then proceed to update your account details.
## VAT and taxes
@@ -150,23 +151,28 @@ Be prepared to inform us of your new address, including country, region, city, p
Prices announced on our website exclude all taxes.
Because we are a European company, we are required to charge VAT on all orders made by European individual customers (B2C).
-The appropriate VAT rate is automatically applied to your invoice, depending on your fiscal residence. Just make sure the administrative details on your profile, such as postal address, recipient name, and phone number are in order.
+The appropriate VAT rate is automatically applied to your invoice, depending on your fiscal residence. Just make sure the administrative details on your profile, such as postal address, recipient name, and phone number, are in order.
No other additional taxes, but European VAT is collected.
If you are not located in one of the 27 member states of the European Union, no other tax will be added to your invoice, per application of EU laws.
-European B2B customers (excluding French B2B customers) are exempted from VAT, as long as they provide a registered VAT number. Just add your VAT registry number to your profile, and your invoice will be updated accordingly.
+European B2B customers (excluding French B2B customers) are exempt from VAT, as long as they provide a registered VAT number. Just add your VAT registry number to your profile, and your invoice will be updated accordingly.
### Do I have to provide a VAT number?
If you do not provide a valid VAT number, you will be considered an individual customer (B2C), and the local rate will be applied.
### How can I remove or update my VAT number?
-It is impossible to edit your VAT number once a value has been set. [Contact our support team](https://console.scaleway.com/support/tickets/create) if you need to update it.
+It is impossible to edit your VAT number once a value has been set. [Contact our Support team](https://console.scaleway.com/support/tickets/create) if you need to update it.
+
+## Vouchers and discounts
+
+### Can I extend an expired voucher code?
+No, voucher codes cannot be extended. They have a limited validity period.
-## Savings plans and discounts
+## Savings plans
### Why is my savings plan charge lower than expected?
When you commit to an amount and purchase a savings plan, you receive a monthly discount based on your committed rate and the duration of your plan. If you find that the rate you pay monthly is smaller than the committed rate, this is because your discount was applied. Refer to the [Understanding savings plans](/billing/additional-content/understanding-savings-plans/) documentation page for more information.
### Why am I incurring charges while my savings plan utilization is less than 100%?
-When you purchase a savings plan, you commit to a monthly rate in resource consumption. This means that even if you do not consume enough resources, you are still billed for the full committed rate with discounts.
+When you purchase a savings plan, you commit to a monthly rate of resource consumption. This means that even if you do not consume enough resources, you are still billed for the full committed rate with discounts.
Refer to the [Understanding savings plan](/billing/additional-content/understanding-savings-plans/) documentation page for more information.
\ No newline at end of file
diff --git a/pages/billing/troubleshooting/cannot-find-my-country.mdx b/pages/billing/troubleshooting/cannot-find-my-country.mdx
new file mode 100644
index 0000000000..78c1f13d04
--- /dev/null
+++ b/pages/billing/troubleshooting/cannot-find-my-country.mdx
@@ -0,0 +1,48 @@
+---
+title: I don't see my country on the supported countries list
+description: Understand why, when trying to create or update a Scaleway account, you may not find your country of residence on the supported countries list.
+tags: account billing country address
+dates:
+ validation: 2025-08-18
+ posted: 2025-08-18
+---
+
+## Problem
+I don't find my country on the list of supported countries.
+
+### Symptoms
+You tried to create an account or update your billing address, but can't find your country on the list.
+
+### Cause
+Due to regulatory and legal restrictions, it is currently not possible to create a Scaleway account if you reside in one of the following countries:
+
+- Afghanistan;
+- Belarus;
+- Burundi;
+- Central African Republic;
+- Cuba;
+- Democratic People's Republic of Korea (North Korea);
+- Crimea;
+- Democratic Republic of the Congo;
+- Ethiopia;
+- Guinea;
+- Guinea-Bissau;
+- Iraq;
+- Lebanon;
+- Libya;
+- Mali;
+- Myanmar;
+- Nicaragua;
+- Russia;
+- Somalia;
+- Sudan;
+- South Sudan;
+- Syria;
+- Ukraine;
+- Venezuela;
+- Yemen;
+- Zimbabwe.
+
+Note that this applies to any address update. If you were previously located in a supported locality and plan on relocating to one of the countries listed above, it will not be possible to update your postal address.
+
+We are continually working to make our services available in as many locations as possible, and hope to help you scale up your cloud projects soon.
\ No newline at end of file
diff --git a/pages/billing/troubleshooting/index.mdx b/pages/billing/troubleshooting/index.mdx
index a87f474916..efc1c9b369 100644
--- a/pages/billing/troubleshooting/index.mdx
+++ b/pages/billing/troubleshooting/index.mdx
@@ -54,4 +54,5 @@ productIcon: BillingProductIcon
- [Fix common billing issues](/billing/troubleshooting/fix-common-billing-issues)
- [I cannot add a payment method](/billing/troubleshooting/cannot-add-payment-method)
+ - [I don't see my country on the supported countries list](/billing/troubleshooting/cannot-find-my-country)
diff --git a/pages/block-storage/faq.mdx b/pages/block-storage/faq.mdx
index ff01489384..03bcd5d783 100644
--- a/pages/block-storage/faq.mdx
+++ b/pages/block-storage/faq.mdx
@@ -8,7 +8,9 @@ productIcon: BlockStorageProductIcon
import BlockStorageVolumeTypes from '@macros/block-storage/block-storage-volume-types.mdx'
-## Why should I use Block Storage instead of Local Storage?
+## Overview
+
+### Why should I use Block Storage instead of Local Storage?
The size of Local Storage depends on your Instance type. With today's configurations, the maximum Local Storage available is 600 GB.
@@ -22,7 +24,10 @@ Block Storage allows you to create bigger volumes and those volumes are persiste
| **Latency** | Average | Local NVMe |
| **Volume size** | Max 10 TB/volume | Up to 600 GB (GP1-XL) |
-## What is the difference between Block Storage volume types?
+
+## Specifications
+
+### What is the difference between Block Storage volume types?
@@ -32,12 +37,12 @@ You can attach a maximum of 16 volumes (including the mandatory boot volume) to
Refer to the [dedicated documentation](/block-storage/reference-content/differences-between-5kiops-volumes/) for more information on the differences between Block Storage 5K legacy volumes and Block Storage Low Latency 5K volumes.
-## What are the performances expected from a block volume?
+### What level of performance is expected from a block volume?
Block Storage offers 5,000 input/output operations per second (IOPS) through powerful SSDs.
-However, this performance is subject to fluctuation during peak load periods.
+However, this is subject to fluctuation during peak load periods.
-## What is the behavior of the block volume when an Instance is stopped, deleted, or crashed?
+### What is the behavior of the block volume when an Instance is stopped, deleted, or crashed?
A block volume is persistent which means that it can live without being attached to an Instance. Nevertheless, when an Instance is deleted, the following can be expected:
@@ -45,26 +50,23 @@ A block volume is persistent which means that it can live without being attached
- When deleting an Instance via the `API`, all the attached volumes (local and Block Storage) are deleted. So if you want to keep your local volumes, you must use the archive action instead of the terminate action.
- If you want to keep Block Storage volumes, you must detach them before you issue the terminate call.
-## How many volumes can be attached?
+## Quotas and limitations
+### How many volumes can be attached?
A virtual Instance can bear up to 16 volumes, including the mandatory local volume.
Therefore, the maximum number of blocks that can be attached to an Instance is 15.
-## What is the maximum size of a block volume?
-
+### What is the maximum size of a block volume?
The maximum size of a block volume is 10 TB.
-## How is the Block Storage fee calculated?
+## Pricing and billing
+### How is the Block Storage fee calculated?
The Block Storage billing scheme is not the same as for Object Storage. You are billed by the hour based on the size of the volume and not the data that is actually stored on it. Just like a local drive, you can select the size of the volume directly from the Scaleway console or the API.
-## What other Scaleway resources are compatible with Block Storage?
-
-Block Storage volumes are compatible with [Scaleway Instances](/instances/), [Managed Dabatase for PostgreSQL and MySQL](/managed-databases-for-postgresql-and-mysql/), and [Kubernetes](/kubernetes/) Kapsule clusters.
-
-## How can I convert a Block Storage legacy volume into a Block Storage Low Latency volume?
-
+## Usage and management
+### How can I convert a Block Storage legacy volume into a Block Storage Low Latency volume?
Although there is no direct way to change the storage class of a volume while preserving its ID, you can still convert a Block Storage legacy volume (along with its data) into a Block Storage Low Latency volume using the snapshot export/import features as a temporary solution. This allows you to transition a Block Storage legacy (`b_ssd`) snapshot into a Block Storage Low Latency (`sbs_5k` or `sbs_15k`) snapshot and then turn the snapshot into a Block Storage Low Latency volume.
@@ -80,3 +82,8 @@ Although there is no direct way to change the storage class of a volume while pr
Find out how to [migrate your Block Storage volumes and snapshots](/instances/how-to/migrate-volumes-snapshots-to-sbs/) from the Instance API to the Block Storage API.
Find out about the [advantages of migrating the management of your volumes and snapshots](/block-storage/reference-content/advantages-migrating-to-sbs) from the Instance API to the Block Storage API.
+
+## Compatibility and integration
+
+### What other Scaleway resources are compatible with Block Storage?
+Block Storage volumes are compatible with [Scaleway Instances](/instances/), [Managed Dabatase for PostgreSQL and MySQL](/managed-databases-for-postgresql-and-mysql/), and [Kubernetes](/kubernetes/) Kapsule clusters.
\ No newline at end of file
diff --git a/pages/cockpit/faq.mdx b/pages/cockpit/faq.mdx
index 36f6411890..43ccf915fa 100644
--- a/pages/cockpit/faq.mdx
+++ b/pages/cockpit/faq.mdx
@@ -2,7 +2,7 @@
title: Cockpit FAQ
description: Discover Scaleway's Cockpit
dates:
- validation: 2025-06-04
+ validation: 2025-08-18
productIcon: CockpitProductIcon
---
import CockpitPlanDeprecation from '@macros/cockpit/plan-deprecation.mdx'
@@ -10,50 +10,49 @@ import CockpitPlanDeprecation from '@macros/cockpit/plan-deprecation.mdx'
-## What is Cockpit?
+## Overview
+### What is Cockpit?
Cockpit is a monitoring and alerting solution natively integrated with Scaleway's ecosystem. Cockpit allows you to collect, store, and analyze metrics, logs, and traces from your infrastructure and applications, giving you insights into your system's performance and behavior.
Cockpits are scoped per [Project](/organizations-and-projects/concepts/#project) and are automatically activated when you are using [Scaleway resources that are integrated into Cockpit](/cockpit/reference-content/cockpit-limitations/#product-integration-into-cockpit).
-## What is the difference between Scaleway and custom data?
+## Specifications
+### What is the difference between Scaleway and custom data?
[Scaleway data](#scaleway-data) is collected automatically from Scaleway products, while [custom data](#custom-data) is manually pushed from your own sources.
-### Scaleway data
-
+#### Scaleway data
Scaleway data is the observability data (metrics and/or logs) that is natively collected by all [Scaleway products integrated with Cockpit](/cockpit/reference-content/cockpit-limitations/#product-integration-into-cockpit).
-### Custom data
-
+#### Custom data
Custom data refers to any metrics, logs, or traces that you manually push to Cockpit. This can include data from applications hosted at Scaleway or any other platform.
-## Where does Cockpit store data?
-
-### Scaleway data
+### Where does Cockpit store data?
+#### Scaleway data
Cockpit stores Scaleway data in the same region as the Scaleway resource that produces it:
-- Metrics and logs collected from a Scaleway resource are stored in that region’s data source as **Scaleway Metrics** or **Scaleway Logs**.
-
+- Metrics and logs collected from a Scaleway resource are stored in that region's data source as **Scaleway Metrics** or **Scaleway Logs**.
- You cannot configure a different region for where this automatically collected data is stored.
-### Custom data
-
-In order for Cockpit to store your custom data, you must first [create a custom data source](/cockpit/how-to/create-external-data-sources/) in a region of your choice. The data you send will then be stored in that custom data source’s region and not replicated across other regions.
+#### Custom data
+In order for Cockpit to store your custom data, you must first [create a custom data source](/cockpit/how-to/create-external-data-sources/) in a region of your choice. The data you send will then be stored in that custom data source's region and not replicated across other regions.
Even though data is region-bound, your Cockpit Grafana instance can query and visualize data across all regions where you have data sources.
-If you are using Scaleway’s preconfigured dashboards in Grafana, make sure you have selected the region of the resource you want to monitor using the drop-down at the top of the dashboard. This filters the dashboards to only show data from the matching regional data source.
+If you are using Scaleway's preconfigured dashboards in Grafana, make sure you have selected the region of the resource you want to monitor using the drop-down at the top of the dashboard. This filters the dashboards to only show data from the matching regional data source.
+
+## Pricing and billing
-## How am I billed for using Cockpit with my Scaleway data?
+### How am I billed for using Cockpit with my Scaleway data?
Scaleway data is collected and available in Cockpit for free.
Retention is also free as long as it stays within the default period: 31 days for metrics and 7 days for logs. Data stored beyond the default period will incur charges based on daily storage volume.
You can [adjust the retention period](/cockpit/how-to/change-data-retention) from 1 day (for logs) or 31 days (for metrics) to 5 years. Refer to the [dedicated documentation](/cockpit/concepts/#retention) for more information on available retention periods.
-## How am I billed for using Cockpit with custom data?
+### How am I billed for using Cockpit with custom data?
Sending custom data to Cockpit incurs ingestion costs.
@@ -88,7 +87,7 @@ Here is an example of how you would be billed for **sending 52 billion custom me
Refer to our [documentation on understanding and managing Cockpit ingestion to reduce costs](/cockpit/reference-content/understanding-cockpit-usage/) for more information on how to reduce extra costs when ingesting custom data.
-## How am I billed for increasing data retention period?
+### How am I billed for increasing data retention period?
All ingested data, whether from Scaleway or custom sources, is retained for free within the default periods:
- Metrics: 31 days
@@ -115,18 +114,20 @@ If you delete your data source or reduce its retention period below the default
`retention_cost` = 2 GB x (90 - 7) x 0.002€ x 30 days = 9.96€/month
-## How do I send my own data to my Cockpit?
+## Usage and management
+### How do I send my own data to my Cockpit?
If you have set up an agent, you can send your data using our [dedicated documentation](/cockpit/how-to/send-metrics-logs-to-cockpit/).
If you have not set up an agent, check out our [documentation](/cockpit/how-to/send-metrics-with-grafana-alloy/) to find out how to
configure the Grafana Alloy agent, push your data, and visualize it in Grafana.
-## Which Scaleway products are integrated into Cockpit?
+## Compatibility and integration
+
+### Which Scaleway products are integrated into Cockpit?
Find out which Scaleway products are integrated into Cockpit in our [capabilities and limits documentation page](/cockpit/reference-content/cockpit-limitations/#product-integration-into-cockpit).
Sending metrics and logs using an external path is a billable feature. Any data that you push yourself is considered as "custom" and is billed, even if you collect that data from Scaleway products. Refer to the [product pricing](https://www.scaleway.com/en/pricing/managed-services/#cockpit) for more information.
-
-
+
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diff --git a/pages/container-registry/faq.mdx b/pages/container-registry/faq.mdx
index cf343d73e5..c459db08b3 100644
--- a/pages/container-registry/faq.mdx
+++ b/pages/container-registry/faq.mdx
@@ -6,13 +6,17 @@ dates:
productIcon: RegistryProductIcon
---
-## What is Scaleway Container Registry?
+## Overview
+
+### What is Scaleway Container Registry?
Scaleway Container Registry is a fully managed mutualized Container Registry, designed to facilitate storing, managing, and deploying container images. It simplifies the development-to-production workflow as there is no need to operate its own Container Registry or worry about the underlying infrastructure.
You can store any docker container image on the Namespace and it is possible to set the visibility of each image towards your needs. It can either be private or public.
The Service is currently available in our `nl-ams` (Amsterdam, The Netherlands), `fr-par` (Paris, France), and `pl-waw` (Poland, Warsaw) Availability Zones.
-## How am I billed for Scaleway Container Registry?
+## Pricing and billing
+
+### How am I billed for Scaleway Container Registry?
Scaleway Container Registry is billed based on stored images size, and outgoing data transfer.
@@ -26,10 +30,14 @@ Scaleway Container Registry is billed based on stored images size, and outgoing
- Intra-regional traffic: PAR ↔ PAR, WAW ↔ WAW, or AMS ↔ AMS
-## Why do I get a message that the namespace is not available?
+## Usage and management
+
+### Why do I get a message that the namespace is not available?
Each namespace has a unique name in each Availability Zone. If the namespace's name is already taken, it will no longer be available.
-## Can I store multiple versions of an image?
+## Quotas and limitations
+
+### Can I store multiple versions of an image?
Yes, Scaleway Container Registry supports versioning and you can store as many versions of an image as you want.
\ No newline at end of file