diff --git a/changelog/june2025/2025-06-30-console-added-new-support-plans.mdx b/changelog/june2025/2025-06-30-console-added-new-support-plans.mdx index 9d0ce8eb63..2282e14cae 100644 --- a/changelog/june2025/2025-06-30-console-added-new-support-plans.mdx +++ b/changelog/june2025/2025-06-30-console-added-new-support-plans.mdx @@ -8,7 +8,7 @@ product: console The new Scaleway Support Plans are now available. -Our French support team has been strengthened and trained to improve your service. +Our French Support team has been strengthened and trained to improve your service. In line with this upgrade, we have refreshed our Support Plans with new pricing, clearer service levels, and expanded options. diff --git a/changelog/november2024/2024-11-26-containers-added-dns-query-rate-limiting-update.mdx b/changelog/november2024/2024-11-26-containers-added-dns-query-rate-limiting-update.mdx index acd5ba4485..e9f87b6483 100644 --- a/changelog/november2024/2024-11-26-containers-added-dns-query-rate-limiting-update.mdx +++ b/changelog/november2024/2024-11-26-containers-added-dns-query-rate-limiting-update.mdx @@ -11,7 +11,7 @@ product: containers To ensure platform stability and performance, we have implemented a rate limit of 20 DNS queries per second for **full DNS resolutions** per Container instance. -This rate limit **only applies** to queries that require a full DNS resolution, and is enforced independently for each Container instance. This rate limit is set at a level that is well above typical usage, so most users should not be impacted. If you do encounter any issues, [reach out to our support team](https://console.scaleway.com/support/tickets/create) for assistance. +This rate limit **only applies** to queries that require a full DNS resolution, and is enforced independently for each Container instance. This rate limit is set at a level that is well above typical usage, so most users should not be impacted. If you do encounter any issues, [reach out to our Support team](https://console.scaleway.com/support/tickets/create) for assistance. Refer to the [dedicated documentation](/serverless-containers/reference-content/dns-query-rate-limit/) for more information on DNS query rate limiting. diff --git a/changelog/november2024/2024-11-26-functions-added-dns-query-rate-limiting-update.mdx b/changelog/november2024/2024-11-26-functions-added-dns-query-rate-limiting-update.mdx index f10d494b24..9a2fb12427 100644 --- a/changelog/november2024/2024-11-26-functions-added-dns-query-rate-limiting-update.mdx +++ b/changelog/november2024/2024-11-26-functions-added-dns-query-rate-limiting-update.mdx @@ -11,6 +11,6 @@ product: functions To ensure platform stability and performance, we have implemented a rate limit of 20 DNS queries per second for **full DNS resolutions** per Function instance. -This rate limit **only applies** to queries that require a full DNS resolution, and is enforced independently for each Function instance. This rate limit is set at a level that is well above typical usage, so most users should not be impacted. If you encounter any issues, [reach out to our support team](https://console.scaleway.com/support/tickets/create) for assistance. +This rate limit **only applies** to queries that require a full DNS resolution, and is enforced independently for each Function instance. This rate limit is set at a level that is well above typical usage, so most users should not be impacted. If you encounter any issues, [reach out to our Support team](https://console.scaleway.com/support/tickets/create) for assistance. Refer to the [dedicated documentation](/serverless-functions/reference-content/dns-query-rate-limit/) for more information on DNS query rate limiting. diff --git a/macros/compute/how-to-migrate-to-sbs.mdx b/macros/compute/how-to-migrate-to-sbs.mdx index e3e8bcae22..ffefd90752 100644 --- a/macros/compute/how-to-migrate-to-sbs.mdx +++ b/macros/compute/how-to-migrate-to-sbs.mdx @@ -62,7 +62,7 @@ You can attach a maximum of 16 volumes (including the mandatory boot volume) to - The easiest way to migrate your Block Storage volumes and snapshots is by using the [Scaleway Command Line Interface (CLI)](/scaleway-cli/quickstart/) tool. - - If you encounter an error about quota limitations during the migration process, [contact our support team](https://console.scaleway.com/support/tickets/create) for assistance. + - If you encounter an error about quota limitations during the migration process, [contact our Support team](https://console.scaleway.com/support/tickets/create) for assistance. @@ -297,4 +297,4 @@ Follow the procedure below: To learn more about managing your migrated Block Storage volumes and snapshots from the Scaleway console, refer to the [Block Storage Quickstart Guide](/block-storage/quickstart/). Additionally, you can explore advanced features using the [Scaleway Block Storage API](https://www.scaleway.com/en/developers/api/block/). -If you encounter any issues during migration, contact [Scaleway's support team](https://console.scaleway.com/support/tickets) for assistance. \ No newline at end of file +If you encounter any issues during migration, contact [Scaleway's Support team](https://console.scaleway.com/support/tickets) for assistance. \ No newline at end of file diff --git a/menu/navigation.json b/menu/navigation.json index 1c5ca73c00..e75cfd5638 100644 --- a/menu/navigation.json +++ b/menu/navigation.json @@ -5615,7 +5615,7 @@ "slug": "revoke-outsourcing" }, { - "label": "Contact the support team", + "label": "Contact the Support team", "slug": "contact-support" }, { diff --git a/pages/account/faq.mdx b/pages/account/faq.mdx index 57d9d33c90..8306a0a477 100644 --- a/pages/account/faq.mdx +++ b/pages/account/faq.mdx @@ -113,7 +113,7 @@ You will be billed on a pro rata basis. For example, if you switch from the Adva Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) reference page for more details about how each plan works. ### Which language does the Support team speak? -Our support team can assist you in English and French, via ticket and/or phone, depending on your support plan level. +Our Support team can assist you in English and French, via ticket and/or phone, depending on your support plan level. ### How do I create a support ticket? You can create and track your support tickets from the Scaleway console. [Follow this how to](/account/how-to/open-a-support-ticket/) for more details. @@ -126,4 +126,4 @@ To report abuse or suspicion of abuse from our network, open a new abuse report ### How frequently can I benefit from an architecture review? -You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Enterprise Plan. If you would like to benefit from an architecture review immediately after subscribing, reach out to your Customer Success Manager or [contact the support team](/account/how-to/open-a-support-ticket/). \ No newline at end of file +You can benefit from an architecture review every 6 months (maximum). Architecture reviews are available only after the third month of subscription to the Enterprise Plan. If you would like to benefit from an architecture review immediately after subscribing, reach out to your Customer Success Manager or [contact the Support team](/account/how-to/open-a-support-ticket/). \ No newline at end of file diff --git a/pages/account/how-to/open-a-support-ticket.mdx b/pages/account/how-to/open-a-support-ticket.mdx index 74aab17548..064129fb1e 100644 --- a/pages/account/how-to/open-a-support-ticket.mdx +++ b/pages/account/how-to/open-a-support-ticket.mdx @@ -9,7 +9,7 @@ dates: import Requirements from '@macros/iam/requirements.mdx' -Scaleway provides 24/7 basic technical support by ticket for free. You can contact our support team directly from the console. You can also [upgrade your support level](/account/how-to/configure-support-plans/) to benefit from phone support and a dedicated account manager. +Scaleway provides 24/7 basic technical support by ticket for free. You can contact our Support team directly from the console. You can also [upgrade your support level](/account/how-to/configure-support-plans/) to benefit from phone support and a dedicated account manager. diff --git a/pages/account/how-to/resolve-abuse.mdx b/pages/account/how-to/resolve-abuse.mdx index 0aaa67499c..b02d6cef19 100644 --- a/pages/account/how-to/resolve-abuse.mdx +++ b/pages/account/how-to/resolve-abuse.mdx @@ -44,7 +44,7 @@ If you encounter any issue with the resolution of an abuse, ensure that you cont 4. The case will be closed at the end of its lifetime by Scaleway’s abuse team, and so will the abuse tickets forming the case. If you receive more abuse reports on the same resource within the case lifetime, it means that you did not take the appropriate measures to prevent further abuse from happening. - Therefore, we recommend you take additional actions and contact our support team if you need assistance. Failure to take appropriate measures to solve the case may result in the locking of your service as per our [Terms of Services](https://www.scaleway.com/en/contracts/) and the legal framework in force. + Therefore, we recommend you take additional actions and contact our Support team if you need assistance. Failure to take appropriate measures to solve the case may result in the locking of your service as per our [Terms of Services](https://www.scaleway.com/en/contracts/) and the legal framework in force. In specific instances, the case will be closed automatically: * abuse reports submitted by Scaleway’s abuse partners may be closed automatically after the automated locking of your services, if several complaints were received within the same case, or if Scaleway considers that the type of abuse reported requires immediate locking of your services. diff --git a/pages/billing/concepts.mdx b/pages/billing/concepts.mdx index 81fa3842d8..0ca06e30c0 100644 --- a/pages/billing/concepts.mdx +++ b/pages/billing/concepts.mdx @@ -71,7 +71,7 @@ A Project is a grouping of Scaleway [resources](/iam/concepts/#resource). Each S ## Pro-rata billing -You are billed pro-rata on certain products for the initial month of a subscription. This means the charge is adjusted to reflect the portion of the first month you used the product. Starting from the second month and onward, you are billed in full at the beginning of each month, covering the entire upcoming billing period in advance. This billing model ensures that you pay for the service based on your actual usage for the first month and then in advance for subsequent months. +You are billed pro rata on certain products for the initial month of a subscription. This means the charge is adjusted to reflect the portion of the first month you used the product. Starting from the second month and onward, you are billed in full at the beginning of each month, covering the entire upcoming billing period in advance. This billing model ensures that you pay for the service based on your actual usage for the first month and then in advance for subsequent months. ## Voucher diff --git a/pages/billing/how-to/change-billing-information.mdx b/pages/billing/how-to/change-billing-information.mdx index 6f965f9638..1e4be26ac8 100644 --- a/pages/billing/how-to/change-billing-information.mdx +++ b/pages/billing/how-to/change-billing-information.mdx @@ -26,5 +26,5 @@ import Requirements from '@macros/iam/requirements.mdx' Your new billing address is now used for your invoices. - It is not possible to edit your country and region information directly from this form. Contact the [support team](https://console.scaleway.com/support/tickets/) if you need to modify this information. + It is not possible to edit your country and region information directly from this form. Contact the [Support team](https://console.scaleway.com/support/tickets/) if you need to modify this information. \ No newline at end of file diff --git a/pages/billing/quickstart.mdx b/pages/billing/quickstart.mdx index e85d3b5270..cb46224bbc 100644 --- a/pages/billing/quickstart.mdx +++ b/pages/billing/quickstart.mdx @@ -58,5 +58,5 @@ You can choose between two payment methods: **credit card** or **SEPA mandate**. Your new billing address is now used for your invoices. - It is not possible to edit your country and region information directly from this form. Contact the [support team](https://console.scaleway.com/support/tickets/) if you need to modify this information. + It is not possible to edit your country and region information directly from this form. Contact the [Support team](https://console.scaleway.com/support/tickets/) if you need to modify this information. \ No newline at end of file diff --git a/pages/block-storage/reference-content/advantages-migrating-to-sbs.mdx b/pages/block-storage/reference-content/advantages-migrating-to-sbs.mdx index ad99ba885a..f4dc1bc2e9 100644 --- a/pages/block-storage/reference-content/advantages-migrating-to-sbs.mdx +++ b/pages/block-storage/reference-content/advantages-migrating-to-sbs.mdx @@ -105,4 +105,4 @@ When transitioning to the Block Storage API, you may notice changes in how volum --- -This transition ensures Scaleway can continue to provide robust, scalable, and high-performance storage solutions tailored to your needs. If you have questions or need assistance, [contact our support team](https://console.scaleway.com/support/tickets/create). +This transition ensures Scaleway can continue to provide robust, scalable, and high-performance storage solutions tailored to your needs. If you have questions or need assistance, [contact our Support team](https://console.scaleway.com/support/tickets/create). diff --git a/pages/container-registry/troubleshooting/common-errors-when-pushing-images-to-container-registry.mdx b/pages/container-registry/troubleshooting/common-errors-when-pushing-images-to-container-registry.mdx index 4d3f462552..531e028a2f 100644 --- a/pages/container-registry/troubleshooting/common-errors-when-pushing-images-to-container-registry.mdx +++ b/pages/container-registry/troubleshooting/common-errors-when-pushing-images-to-container-registry.mdx @@ -62,6 +62,6 @@ You are unable to push images to Scaleway's Container Registry. docker pull alpine && docker tag alpine /test-image && docker push /test-image ``` - Review Docker’s official [troubleshooting guides](https://docs.docker.com/tags/troubleshooting/) for further insights. -- If the issue persists, [contact our support team](https://console.scaleway.com/support) with error logs and diagnostic details. +- If the issue persists, [contact our Support team](https://console.scaleway.com/support) with error logs and diagnostic details. diff --git a/pages/dedibox-account/how-to/contact-support.mdx b/pages/dedibox-account/how-to/contact-support.mdx index a2db6fee70..b0bb0277da 100644 --- a/pages/dedibox-account/how-to/contact-support.mdx +++ b/pages/dedibox-account/how-to/contact-support.mdx @@ -1,6 +1,6 @@ --- -title: How to contact the Dedibox support team -description: This page shows you how to contact the Scaleway Dedibox support team. +title: How to contact the Dedibox Support team +description: This page shows you how to contact the Scaleway Dedibox Support team. tags: contact support help assistance dedibox-console dates: validation: 2025-08-19 @@ -16,7 +16,7 @@ import Requirements from '@macros/iam/requirements.mdx' 1. Log in to the [Dedibox console](https://console.online.net). 2. Locate and click the **Support** link. 3. From the drop-down menu, select **Technical assistance**. This opens a [support ticket form](https://console.online.net/en/assistance/ticket). -4. Fill out the form with the required details, providing as much relevant information as possible to assist the support team. +4. Fill out the form with the required details, providing as much relevant information as possible to assist the Support team. 5. Once you have completed your ticket, submit it. After submitting the ticket, you will have access to your conversation history with the technical assistance team. This allows you to track your previous and current tickets. diff --git a/pages/dedibox-account/how-to/resolve-abuse.mdx b/pages/dedibox-account/how-to/resolve-abuse.mdx index 2289661c64..e5c4e253d6 100644 --- a/pages/dedibox-account/how-to/resolve-abuse.mdx +++ b/pages/dedibox-account/how-to/resolve-abuse.mdx @@ -45,7 +45,7 @@ If you encounter any issue with the resolution of an abuse, ensure that you cont 4. The case will be closed at the end of its lifetime by Scaleway’s abuse team, and so will the abuse tickets forming the case. If you receive more abuse reports on the same resource within the case lifetime, it means that you did not take the appropriate measures to prevent further abuse from happening. - Therefore, we recommend that you take additional actions and contact our support team if you need assistance. Failure to take appropriate measures to solve the case may result in the locking of your service as per our [Terms of Services](https://www.scaleway.com/en/contracts/) and the legal framework in force. + Therefore, we recommend that you take additional actions and contact our Support team if you need assistance. Failure to take appropriate measures to solve the case may result in the locking of your service as per our [Terms of Services](https://www.scaleway.com/en/contracts/) and the legal framework in force. In specific instances, the case will be closed automatically: * abuse reports submitted by Scaleway’s abuse partners may be closed automatically after the automated locking of your services, if several complaints were received within the same case, or if Scaleway considers that the type of abuse reported requires immediate locking of your services. @@ -89,7 +89,7 @@ If you encounter any issue with the resolution of your abuse tickets, please con If you do not know how to solve the problem, you can contact our [outsourcing partners(https://www.scaleway.com/en/dedibox/outsourcing/)] or reach out to Scaleway’s abuse team by opening a ticket directly from your Scaleway console account. 4. The case will be closed at the end of its lifetime by Scaleway’s abuse team, and so will the abuse tickets forming the case. If you receive more abuse reports on the same resource within the case lifetime, it means that you did not take the appropriate measures to prevent further abuse from happening. - Therefore, we recommend you take additional actions and contact our support team if you need assistance. Failure to take appropriate measures to solve the case may result in the locking of your service as per our [Terms of Services](https://www.scaleway.com/en/contracts/) and the legal framework in force. + Therefore, we recommend you take additional actions and contact our Support team if you need assistance. Failure to take appropriate measures to solve the case may result in the locking of your service as per our [Terms of Services](https://www.scaleway.com/en/contracts/) and the legal framework in force. In specific instances, the case will be closed automatically: * abuse reports submitted by Scaleway’s abuse partners may be closed automatically after the automated locking of your services, if several complaints were received within the same case, or if Scaleway considers that the type of abuse reported requires immediate locking of your services. diff --git a/pages/dedibox-domains/quickstart.mdx b/pages/dedibox-domains/quickstart.mdx index e1a3c4d004..36b2137a7c 100644 --- a/pages/dedibox-domains/quickstart.mdx +++ b/pages/dedibox-domains/quickstart.mdx @@ -97,5 +97,5 @@ WAPS, or **W**hois **A**ccuracy **P**rogram **S**pecification, is a system intro If you are expecting a validation email (e.g. if you have modified your domain owner's contact information) but cannot find the email, try the following steps: - Check your spam folder - Check and update, if necessary, the email address of your domain name contact from the [console](https://console.online.net/). - - [Open a ticket](https://console.online.net/en/assistance/ticket) or contact the support team directly. They will be able to check to which address the validation email has been sent and whether it has been validated. + - [Open a ticket](https://console.online.net/en/assistance/ticket) or contact the Support team directly. They will be able to check to which address the validation email has been sent and whether it has been validated. \ No newline at end of file diff --git a/pages/dedibox-kvm-over-ip/how-to/dell-idrac7.mdx b/pages/dedibox-kvm-over-ip/how-to/dell-idrac7.mdx index 04d584769d..87c8ff4069 100644 --- a/pages/dedibox-kvm-over-ip/how-to/dell-idrac7.mdx +++ b/pages/dedibox-kvm-over-ip/how-to/dell-idrac7.mdx @@ -40,7 +40,7 @@ Upon completion, the connection URL and your credentials will be displayed. Clic ## Accessing the iDRAC device - If your server is configured to use Java, you may not be able to access the HTML5 interface. In this case, please contact our support team for assistance. + If your server is configured to use Java, you may not be able to access the HTML5 interface. In this case, please contact our Support team for assistance. 1. Open the connection URL of your iDRAC in your web browser, then log in using the credentials provided during access creation. @@ -53,7 +53,7 @@ Upon completion, the connection URL and your credentials will be displayed. Clic You can locate the image file path for your OS on our [NAS](http://virtualmedia.online.net).
- If your preferred OS is not available on the NAS, contact our support team for assistance. + If your preferred OS is not available on the NAS, contact our Support team for assistance. ### Accessing the remote console with an ISO mount @@ -61,7 +61,7 @@ Upon completion, the connection URL and your credentials will be displayed. Clic 1. Click on **Properties** (A), then **Launch** (B) to initiate the virtual console. - If your server is configured to use Java, you may not be able to access the HTML5 interface. In this case, please contact our support team for assistance. + If your server is configured to use Java, you may not be able to access the HTML5 interface. In this case, please contact our Support team for assistance. 2. Reboot the server, then press **F11** during the boot process to access the boot manager. 3. Select **BIOS Boot Menu**. diff --git a/pages/dedibox-kvm-over-ip/how-to/dell-idrac8.mdx b/pages/dedibox-kvm-over-ip/how-to/dell-idrac8.mdx index 9d5aa00297..1a1fa340f3 100644 --- a/pages/dedibox-kvm-over-ip/how-to/dell-idrac8.mdx +++ b/pages/dedibox-kvm-over-ip/how-to/dell-idrac8.mdx @@ -25,7 +25,7 @@ This page shows you how to use [KVM](/dedibox-kvm-over-ip/concepts/#kvm-over-ip) ## Accessing the KVM-over-IP device using HTML5 - If your server is configured to use Java, you may not be able to access the HTML5 interface. In this case, please contact our support team for assistance. + If your server is configured to use Java, you may not be able to access the HTML5 interface. In this case, please contact our Support team for assistance. To access the KVM-over-IP device using HTML5, follow these steps: diff --git a/pages/dedibox-kvm-over-ip/how-to/dell-idrac9.mdx b/pages/dedibox-kvm-over-ip/how-to/dell-idrac9.mdx index ffa3c41607..2b340baeb6 100644 --- a/pages/dedibox-kvm-over-ip/how-to/dell-idrac9.mdx +++ b/pages/dedibox-kvm-over-ip/how-to/dell-idrac9.mdx @@ -34,7 +34,7 @@ The connection URL and your credentials display. Click on the link to access the ## Accessing the KVM-over-IP device (HTML5) - If your server is configured to use Java, you may not be able to access the HTML5 interface. In this case, please contact our support team for assistance. + If your server is configured to use Java, you may not be able to access the HTML5 interface. In this case, please contact our Support team for assistance. diff --git a/pages/dedibox-kvm-over-ip/how-to/supermicro.mdx b/pages/dedibox-kvm-over-ip/how-to/supermicro.mdx index 2c8a1914c4..cb4efdec9a 100644 --- a/pages/dedibox-kvm-over-ip/how-to/supermicro.mdx +++ b/pages/dedibox-kvm-over-ip/how-to/supermicro.mdx @@ -52,7 +52,7 @@ Once completed, the connection URL and your credentials will be displayed. Click You can find the image file path for your OS on our [NAS](http://virtualmedia.online.net).
- If your preferred OS is not available on the NAS, contact our support team for assistance. + If your preferred OS is not available on the NAS, contact our Support team for assistance. 4. Launch the Java remote console by clicking on the preview screen on the homepage of the KVM device. diff --git a/pages/dedibox-rpn/concepts.mdx b/pages/dedibox-rpn/concepts.mdx index 0982e7aa11..1b1987b9e7 100644 --- a/pages/dedibox-rpn/concepts.mdx +++ b/pages/dedibox-rpn/concepts.mdx @@ -14,7 +14,7 @@ Q-in-Q takes the packets you send, along with your tags, and adds a special tag This way, we keep your tags inside our tag, and use numerous possible VLANs on your side (up to 4096 per server). - Q-in-Q mode is not available on all offers. If you add a server that is not compatible with Q-in-Q mode, an error message displays. Do not hesitate to contact our [support team](https://console.online.net/en/assistance/ticket/list) if you have any questions regarding the Q-in-Q compatibility of a server. + Q-in-Q mode is not available on all offers. If you add a server that is not compatible with Q-in-Q mode, an error message displays. Do not hesitate to contact our [Support team](https://console.online.net/en/assistance/ticket/list) if you have any questions regarding the Q-in-Q compatibility of a server. ## RPN diff --git a/pages/dedibox-scaleway/faq.mdx b/pages/dedibox-scaleway/faq.mdx index 6dbb78f4a2..956f324022 100644 --- a/pages/dedibox-scaleway/faq.mdx +++ b/pages/dedibox-scaleway/faq.mdx @@ -40,7 +40,7 @@ The account linking process takes about 5 minutes. This is the time required to ### To which Scaleway Organization can I link my Dedibox? -If you already have a Scaleway account, you must be the Owner of the [Organization](/iam/concepts/#organization) you would like to link your Dedibox account to. You should also make sure that this Organization is based in the same country as your Dedibox account. If it is not the case, you should either create a new account, or [contact our support team](/account/how-to/open-a-support-ticket/) to change the country. +If you already have a Scaleway account, you must be the Owner of the [Organization](/iam/concepts/#organization) you would like to link your Dedibox account to. You should also make sure that this Organization is based in the same country as your Dedibox account. If it is not the case, you should either create a new account, or [contact our Support team](/account/how-to/open-a-support-ticket/) to change the country. ## Functional coverage and console usage diff --git a/pages/dedibox-vps/faq.mdx b/pages/dedibox-vps/faq.mdx index d5d5b52f0e..b0befa57ab 100644 --- a/pages/dedibox-vps/faq.mdx +++ b/pages/dedibox-vps/faq.mdx @@ -79,4 +79,4 @@ Each Dedibox VPS is isolated from other virtual servers on the same host, ensuri ## Are IP addresses for Dedibox VPS assigned statically? IP addresses for Dedibox VPS are generally assigned statically. However, in rare cases, such as maintenance or replacement of a faulty host node, we may perform IP migrations, which can result in a change of IP address. -You can find your updated IP address in the Dedibox console. Please note that we do not currently notify users of such changes. You can contact our [support team](https://console.online.net/en/assistance/commercial) if you experience any issues. \ No newline at end of file +You can find your updated IP address in the Dedibox console. Please note that we do not currently notify users of such changes. You can contact our [Support team](https://console.online.net/en/assistance/commercial) if you experience any issues. \ No newline at end of file diff --git a/pages/dedibox/how-to/migrate-server.mdx b/pages/dedibox/how-to/migrate-server.mdx index 66a2b7fe02..e4c556cb81 100644 --- a/pages/dedibox/how-to/migrate-server.mdx +++ b/pages/dedibox/how-to/migrate-server.mdx @@ -31,7 +31,7 @@ Transferring data from one server to another is straightforward. Here are some m ## How to migrate your services - Our support team is unable to provide software assistance. If necessary, contact one of our [verified partners](https://www.scaleway.com/en/dedibox/outsourcing/). + Our Support team is unable to provide software assistance. If necessary, contact one of our [verified partners](https://www.scaleway.com/en/dedibox/outsourcing/). ### Migrating to the same OS version diff --git a/pages/domains-and-dns/faq.mdx b/pages/domains-and-dns/faq.mdx index eedbf65fa3..49cd1ccb76 100644 --- a/pages/domains-and-dns/faq.mdx +++ b/pages/domains-and-dns/faq.mdx @@ -20,7 +20,7 @@ To register a domain name you need: ## Which rights are associated with the owner of a domain? -The owner of a domain can update all the technical and administrative parameters referring to their domain name. You must [contact the support team](https://console.scaleway.com/support/tickets/create) if you want to modify the contacts you have entered. +The owner of a domain can update all the technical and administrative parameters referring to their domain name. You must [contact the Support team](https://console.scaleway.com/support/tickets/create) if you want to modify the contacts you have entered. ## What are the responsibilities of the domain name holders? @@ -42,7 +42,7 @@ Your registration is valid for a minimum of one year. You can reserve certain ex ## What do I do if the domain name I want to register is not available? -If a domain name is unavailable, you can test a light variation of the desired name. You can also add a letter or a number. If you still encounter any issues, you can contact the [support team](https://console.scaleway.com/support/tickets). +If a domain name is unavailable, you can test a light variation of the desired name. You can also add a letter or a number. If you still encounter any issues, you can contact the [Support team](https://console.scaleway.com/support/tickets). ## Is domain renewal automatic? diff --git a/pages/edge-services/how-to/subscribe-edge-services.mdx b/pages/edge-services/how-to/subscribe-edge-services.mdx index ccb0c8fb97..905095650b 100644 --- a/pages/edge-services/how-to/subscribe-edge-services.mdx +++ b/pages/edge-services/how-to/subscribe-edge-services.mdx @@ -26,7 +26,7 @@ Note that the Starter plan does not include any WAF requests. Nonetheless, you c If you create more pipelines than are included in your plan, or your pipelines' caches egress more data than is included, or you make more WAF requests than are included, you will be charged additionally for this. The rates per pipeline/GB of data are indicated on the [pricing](https://www.scaleway.com/en/pricing/network/#edge-services) page. -Subscriptions are pro-rata, meaning you can cancel your subscription or change your plan at any time, and you will be charged proportionally. +Subscriptions are pro rata, meaning you can cancel your subscription or change your plan at any time, and you will be charged proportionally. Find out more about how Edge Service subscription plans and billing works on our [Understanding Edge Services pricing](/edge-services/reference-content/understanding-pricing/) page. @@ -55,7 +55,7 @@ You can subscribe to Edge Services from the Object Storage or Load Balancer dash ## How to change your subscription plan -You can change your Edge Services subscription plan at any time. Subscriptions are pro-rata: the monthly price will be applied based on the proportion of the month you are subscribed to the plan. +You can change your Edge Services subscription plan at any time. Subscriptions are pro rata: the monthly price will be applied based on the proportion of the month you are subscribed to the plan. If you upgrade your plan, any additional charges (for extra pipelines, cache data or WAF requests) that you had already accumulated before the time of upgrade will still stand. diff --git a/pages/edge-services/how-to/terminate-edge-services.mdx b/pages/edge-services/how-to/terminate-edge-services.mdx index b2a9ecfd21..c508290094 100644 --- a/pages/edge-services/how-to/terminate-edge-services.mdx +++ b/pages/edge-services/how-to/terminate-edge-services.mdx @@ -22,7 +22,7 @@ Find out more about how you are charged when you terminate your Edge Services su - An active [Edge Services subscription](/edge-services/how-to/subscribe-edge-services/) - [Deleted all your Edge Services pipelines](/edge-services/how-to/delete-pipeline/) -You can terminate your Edge Services subscription at any time, as long as you have deleted all your pipelines. You will be charged pro-rata for the month you cancel, based on how much of that month your subscription was active. +You can terminate your Edge Services subscription at any time, as long as you have deleted all your pipelines. You will be charged pro rata for the month you cancel, based on how much of that month your subscription was active. 1. Click **Edge Services** in the **Network** section of the [Scaleway console](https://console.scaleway.com/) side menu. Your Edge Services dashboard displays. diff --git a/pages/edge-services/quickstart.mdx b/pages/edge-services/quickstart.mdx index 9f86989479..36940c7238 100644 --- a/pages/edge-services/quickstart.mdx +++ b/pages/edge-services/quickstart.mdx @@ -208,7 +208,7 @@ Enabling a cache and/or a **W**eb **A**pplication **F**irewall on your Edge Serv ## How to terminate an Edge Services subscription -You can terminate your Edge Services subscription at any time, as long as you have deleted all your pipelines. You will be charged pro-rata for the month you cancel, based on how many days in that month your subscription was active. +You can terminate your Edge Services subscription at any time, as long as you have deleted all your pipelines. You will be charged pro rata for the month you cancel, based on how many days in that month your subscription was active. 1. Click **Edge Services** in the **Network** section of the [Scaleway console](https://console.scaleway.com/) side menu. Your Edge Services dashboard displays. diff --git a/pages/edge-services/reference-content/understanding-ga.mdx b/pages/edge-services/reference-content/understanding-ga.mdx index 8e4ec2e567..514eb9f7d8 100644 --- a/pages/edge-services/reference-content/understanding-ga.mdx +++ b/pages/edge-services/reference-content/understanding-ga.mdx @@ -39,7 +39,7 @@ Pricing plan details can also be viewed on the [Scaleway pricing page](https://w At the end of October 2024, we automatically selected the most cost-effective subscription plan for each existing Edge Services user, based on their usage. When billing started on the 1st of November 2024, users therefore saw in the [Scaleway console](https://console.scaleway.com/) that they were subscribed to the plan we had selected for them. -Billing for Edge Services is pro-rata, and you can cancel or change your subscription plan at any time. +Billing for Edge Services is pro rata, and you can cancel or change your subscription plan at any time. If you did not wish to be billed for Edge Services, you were warned that you must disable it on all your buckets, and delete any Load Balancer pipelines you had created **before November 1st 2024**. diff --git a/pages/edge-services/reference-content/understanding-pricing.mdx b/pages/edge-services/reference-content/understanding-pricing.mdx index d32564d067..e3b692bb2e 100644 --- a/pages/edge-services/reference-content/understanding-pricing.mdx +++ b/pages/edge-services/reference-content/understanding-pricing.mdx @@ -68,7 +68,7 @@ Read on to understand more about how additional charges are applied. ### Additional pipeline charges -Additional pipeline charges are based on a monthly fee per additional pipeline. This monthly fee is applied pro-rata based on how long you had additional pipelines in existence during the calendar month. +Additional pipeline charges are based on a monthly fee per additional pipeline. This monthly fee is applied pro rata based on how long you had additional pipelines in existence during the calendar month. For example: @@ -141,7 +141,7 @@ You can upgrade or downgrade your subscription plan at any time. Read on to unde ### Monthly plan price -You will be billed pro-rata for the old and new monthly plan prices, based on how long you were subscribed to each plan during the billing month. +You will be billed pro rata for the old and new monthly plan prices, based on how long you were subscribed to each plan during the billing month. For example: @@ -162,7 +162,7 @@ e.g. `(0.99 / 30) * 10 = 0.33` + `(12.99 / 30) * 20 = 8.66 ` = `€8.99` Any additional pipeline charges accumulated when you had more pipelines in existence than the previous plan's limit will remain on your monthly bill. From the moment you change your plan, you can consume pipelines up to the new plan's monthly limit without being charged. -Additional pipeline charges are based on a monthly fee per additional pipeline. This monthly fee is applied pro-rata based on how long you had additional pipelines in existence during the calendar month. +Additional pipeline charges are based on a monthly fee per additional pipeline. This monthly fee is applied pro rata based on how long you had additional pipelines in existence during the calendar month. For example: @@ -234,7 +234,7 @@ e.g. `0.5* 5 = €2.50` This scenario applies to a user who is subscribed to the Starter plan and pays the WAF add-on price, then upgrades to a higher level plan. -You will be billed pro-rata for the add-on charge, based on how long you were subscribed to the Starter plan with an add-on before upgrading, during the billing month. +You will be billed pro rata for the add-on charge, based on how long you were subscribed to the Starter plan with an add-on before upgrading, during the billing month. For example: diff --git a/pages/elastic-metal/reference-content/elastic-metal-stock-levels.mdx b/pages/elastic-metal/reference-content/elastic-metal-stock-levels.mdx index 239efd97fa..4107299d0c 100644 --- a/pages/elastic-metal/reference-content/elastic-metal-stock-levels.mdx +++ b/pages/elastic-metal/reference-content/elastic-metal-stock-levels.mdx @@ -18,4 +18,4 @@ The Elastic Metal API and the Scaleway console may display stock levels for Elas If an offer is **temporarily out of stock**, the API response will be `"stock" : "empty"`. -If you have any further questions, feel free to contact our [support team](https://console.scaleway.com/support/tickets/create?for=elastic-metal). \ No newline at end of file +If you have any further questions, feel free to contact our [Support team](https://console.scaleway.com/support/tickets/create?for=elastic-metal). \ No newline at end of file diff --git a/pages/elastic-metal/reference-content/shared-responsibility-model.mdx b/pages/elastic-metal/reference-content/shared-responsibility-model.mdx index d139d8432c..d5fe608cdd 100644 --- a/pages/elastic-metal/reference-content/shared-responsibility-model.mdx +++ b/pages/elastic-metal/reference-content/shared-responsibility-model.mdx @@ -32,7 +32,7 @@ Bare Metal Products target the following power supplies and connectivity SLOs: The detailed SLAs measurements and guarantees can be found at [Service Level Agreement for Bare Metal Services](https://www.scaleway.com/en/bare-metal/sla/). Once the resource is in your hands, we have no access to the machine and therefore no way to monitor its operation. -In case of any operational issues, we invite you to consult our documentation or [create a ticket](https://console.scaleway.com/support/tickets/create) with our support team. We will then do our utmost to ensure that you regain access to your resources as quickly as possible. +In case of any operational issues, we invite you to consult our documentation or [create a ticket](https://console.scaleway.com/support/tickets/create) with our Support team. We will then do our utmost to ensure that you regain access to your resources as quickly as possible. ### Backups and snapshots diff --git a/pages/elastic-metal/troubleshooting/troubleshoot-access-issues.mdx b/pages/elastic-metal/troubleshooting/troubleshoot-access-issues.mdx index cf8caf59cc..c01085b5f7 100644 --- a/pages/elastic-metal/troubleshooting/troubleshoot-access-issues.mdx +++ b/pages/elastic-metal/troubleshooting/troubleshoot-access-issues.mdx @@ -51,7 +51,7 @@ You are unable to access your Scaleway Elastic Metal server. - In the Scaleway console, confirm that your server is running. - If the server is powered off, try restarting it manually. -#### Contact Scaleway support +#### Contact Scaleway Support If you still cannot access your server, contact [technical support](https://console.scaleway.com/support) with: - Your server ID and IP address. - SSH error messages. diff --git a/pages/elastic-metal/troubleshooting/troubleshoot-installation.mdx b/pages/elastic-metal/troubleshooting/troubleshoot-installation.mdx index c271e57ca8..4b1210a2fb 100644 --- a/pages/elastic-metal/troubleshooting/troubleshoot-installation.mdx +++ b/pages/elastic-metal/troubleshooting/troubleshoot-installation.mdx @@ -47,6 +47,6 @@ Your Scaleway Elastic Metal server installation is blocked and cannot proceed. - Run a disk check using commands such as `smartctl`, `fsck`, or `badblocks` to diagnose potential issues. You can also refer to [this guide](/dedibox-hardware/troubleshooting/diagnose-defective-disk/) for additional troubleshooting steps. #### Contact Scaleway Support -- If the issue persists, [contact Scaleway support](https://console.scaleway.com/support) with details of the failure. +- If the issue persists, [contact Scaleway Support](https://console.scaleway.com/support) with details of the failure. - Provide logs, screenshots, and your server ID for faster diagnosis. diff --git a/pages/elastic-metal/troubleshooting/troubleshoot-remote-access-issues.mdx b/pages/elastic-metal/troubleshooting/troubleshoot-remote-access-issues.mdx index 066f43d16e..6fef4fe0cd 100644 --- a/pages/elastic-metal/troubleshooting/troubleshoot-remote-access-issues.mdx +++ b/pages/elastic-metal/troubleshooting/troubleshoot-remote-access-issues.mdx @@ -49,7 +49,7 @@ You are unable to connect to your Scaleway Elastic Metal server using remote acc - If your server is unresponsive, attempt a soft reboot from the Scaleway console. - If that does not work, use the power cycle option to restart the machine. -#### Contact Scaleway support +#### Contact Scaleway Support If remote access is still unavailable, contact [technical support](https://console.scaleway.com/support) with: - Your server ID and IP address. - Screenshots of any error messages. diff --git a/pages/instances/troubleshooting/fix-common-issues.mdx b/pages/instances/troubleshooting/fix-common-issues.mdx index 4a46ef9b87..b8f55b82fd 100644 --- a/pages/instances/troubleshooting/fix-common-issues.mdx +++ b/pages/instances/troubleshooting/fix-common-issues.mdx @@ -142,7 +142,7 @@ This page lists the most common issues you may encounter with your Scaleway Inst ### Solution - Check billing and support tickets: - Ensure your Scaleway account is in good standing with no overdue invoices. - - If there is a lock from Scaleway support, resolve any open tickets or compliance issues. + - If there is a lock from Scaleway Support, resolve any open tickets or compliance issues. - Disable the Protected Instance feature: - In the Scaleway console, go to your Instance settings and turn off the lock if you set it manually. - Wait for ongoing maintenance operations to complete: @@ -287,4 +287,4 @@ This page lists the most common issues you may encounter with your Scaleway Inst ## Next steps - Always consult the official [Scaleway Instances Documentation](/instances/) for detailed, up-to-date information to troubleshoot your Instance. -- If you are still experiencing issues after following these tips, open a [support ticket](https://console.scaleway.com/support) in your Scaleway console, providing detailed descriptions of your issue, logs, screenshots, or error messages. This will help the support team diagnose and resolve your issue more quickly. \ No newline at end of file +- If you are still experiencing issues after following these tips, open a [support ticket](https://console.scaleway.com/support) in your Scaleway console, providing detailed descriptions of your issue, logs, screenshots, or error messages. This will help the Support team diagnose and resolve your issue more quickly. \ No newline at end of file diff --git a/pages/managed-databases-for-postgresql-and-mysql/troubleshooting/database-instance-connectivity-issues.mdx b/pages/managed-databases-for-postgresql-and-mysql/troubleshooting/database-instance-connectivity-issues.mdx index 5ee1d47285..654896be8d 100644 --- a/pages/managed-databases-for-postgresql-and-mysql/troubleshooting/database-instance-connectivity-issues.mdx +++ b/pages/managed-databases-for-postgresql-and-mysql/troubleshooting/database-instance-connectivity-issues.mdx @@ -49,7 +49,7 @@ I cannot connect to my Database Instance through a Private Network. You can carry out the following actions: -1. Try to connect to the Database Instance from the public endpoint, if one is available, to identify the possible origin (network or instance). This information can help you or the support team to identify the issue. +1. Try to connect to the Database Instance from the public endpoint, if one is available, to identify the possible origin (network or instance). This information can help you or the Support team to identify the issue. 2. [Use Cockpit](/managed-databases-for-postgresql-and-mysql/how-to/monitor-databases-cockpit) to check database logs and look for any activity or behavior that could explain the issue. 3. Create a support ticket if the first two steps do not help troubleshoot the issue. In the body of the ticket, make sure you provide: diff --git a/pages/managed-databases-for-redis/troubleshooting/database-instance-connectivity-issues.mdx b/pages/managed-databases-for-redis/troubleshooting/database-instance-connectivity-issues.mdx index 7d1e1913f8..0b8b5b7b57 100644 --- a/pages/managed-databases-for-redis/troubleshooting/database-instance-connectivity-issues.mdx +++ b/pages/managed-databases-for-redis/troubleshooting/database-instance-connectivity-issues.mdx @@ -49,7 +49,7 @@ I cannot connect to my Database Instance through a Private Network. You can carry out the following actions: -1. Try to connect to the Database Instance from the public endpoint, if one is available, to identify the possible origin (network or instance). This information can help you or the support team to identify the issue. +1. Try to connect to the Database Instance from the public endpoint, if one is available, to identify the possible origin (network or instance). This information can help you or the Support team to identify the issue. 2. [Use Cockpit](/managed-databases-for-redis/how-to/monitor-redis-databases-cockpit) to check database logs and look for any activity or behavior that could explain the issue. 3. Create a support ticket if the first two steps do not help troubleshoot the issue. In the body of the ticket, make sure you provide: diff --git a/pages/object-storage/faq.mdx b/pages/object-storage/faq.mdx index 50de8f0651..849bad304a 100644 --- a/pages/object-storage/faq.mdx +++ b/pages/object-storage/faq.mdx @@ -114,7 +114,7 @@ For more information, refer to the [documentation](/object-storage/api-cli/multi ## Does my bucket remain available after deletion? If your bucket has been deleted from the Scaleway console, our teams may, as a last option, be able to retrieve its data the same day it is deleted (excluding weekends). -Nevertheless, this measure applies on a case-by-case basis and is not guaranteed. Contact Scaleway's support team if you need to recover data from a deleted bucket within this time frame. +Nevertheless, this measure applies on a case-by-case basis and is not guaranteed. Contact Scaleway's Support team if you need to recover data from a deleted bucket within this time frame. If your bucket has been deleted via the API, it is deleted instantly. @@ -139,7 +139,7 @@ Yes. If you have deleted a bucket via the Scaleway console, you can create a new ## Is there a quota limit for Object Storage? -Each Scaleway Project can use up to 250 TB of Object Storage resources. If you wish to increase your Object Storage quota, [contact Scaleway's support team](https://console.scaleway.com/support). +Each Scaleway Project can use up to 250 TB of Object Storage resources. If you wish to increase your Object Storage quota, [contact Scaleway's Support team](https://console.scaleway.com/support). ### Object Storage classes diff --git a/pages/organizations-and-projects/additional-content/organization-quotas.mdx b/pages/organizations-and-projects/additional-content/organization-quotas.mdx index eba8657506..876161f776 100644 --- a/pages/organizations-and-projects/additional-content/organization-quotas.mdx +++ b/pages/organizations-and-projects/additional-content/organization-quotas.mdx @@ -34,7 +34,7 @@ Every [Organization](/iam/concepts/#organization) has quotas, which are limits o At Scaleway, quotas are applicable per [Organization](/iam/concepts/#organization). - If you have already validated your payment method and your identity and want to increase your quota beyond the values shown on this page, [contact our support team](https://console.scaleway.com/support/create). + If you have already validated your payment method and your identity and want to increase your quota beyond the values shown on this page, [contact our Support team](https://console.scaleway.com/support/create). ## Identity and Access Management @@ -54,7 +54,7 @@ At Scaleway, quotas are applicable per [Organization](/iam/concepts/#organizatio | Users | 50 | 50 | - [Contact our support team](https://console.scaleway.com/support/create) if you want to increase your quotas for IAM. + [Contact our Support team](https://console.scaleway.com/support/create) if you want to increase your quotas for IAM. ## Projects @@ -66,7 +66,7 @@ At Scaleway, quotas are applicable per [Organization](/iam/concepts/#organizatio | Maximum number of Projects in an Organization | 25 | 25 | - [Contact our support team](https://console.scaleway.com/support/create) if you want to increase your quotas for Projects. + [Contact our Support team](https://console.scaleway.com/support/create) if you want to increase your quotas for Projects. @@ -91,7 +91,7 @@ At Scaleway, quotas are applicable per [Organization](/iam/concepts/#organizatio - Quotas are applied manually for Enterprise (ENT) range Instances to Organizations that have their [identity validated](/account/how-to/verify-identity/). [Contact our support team.](https://console.scaleway.com/support/create) + Quotas are applied manually for Enterprise (ENT) range Instances to Organizations that have their [identity validated](/account/how-to/verify-identity/). [Contact our Support team.](https://console.scaleway.com/support/create) | | [Payment method validated](/billing/how-to/add-payment-method/#how-to-add-a-credit-card) | Payment method and [identity validated](/account/how-to/verify-identity/)| @@ -119,28 +119,28 @@ At Scaleway, quotas are applicable per [Organization](/iam/concepts/#organizatio | ENT1 M | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | | ENT1 L | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | | ENT1 XL | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | To use this product, you must [validate your identity](/account/how-to/verify-identity/).| -| ENT1 2XL | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create)).| +| ENT1 2XL | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create)).| | POP2-2C-8G | 1 | 5 | | POP2-4C-16G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 4 | | POP2-8C-32G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 2 | | POP2-16C-64G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 2 | | POP2-32C-128G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | -| POP2-64C-256G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create).| +| POP2-64C-256G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create).| | POP2-HC-2C-4G | 1 | 5 | | POP2-HC-4C-8G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 4 | | POP2-HC-8C-16G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 2 | | POP2-HC-16C-32G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 2 | | POP2-HC-32C-64G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | -| POP2-HC-64C-128G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create).| +| POP2-HC-64C-128G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create).| | POP2-HM-2C-16G | 1 | 5 | | POP2-HM-4C-32G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 4 | | POP2-HM-8C-64G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 2 | | POP2-HM-16C-128G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 2 | | POP2-HM-32C-256G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | -| POP2-HM-64C-512G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create).| +| POP2-HM-64C-512G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create).| | POP2-HN-3 | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 2 | | POP2-HN-5 | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 2 | -| POP2-HN-10 | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create).| +| POP2-HN-10 | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create).| ## GPU Instances @@ -148,7 +148,7 @@ At Scaleway, quotas are applicable per [Organization](/iam/concepts/#organizatio - [Contact our support team](https://console.scaleway.com/support/create) if you want to increase your quotas to more than 1. + [Contact our Support team](https://console.scaleway.com/support/create) if you want to increase your quotas to more than 1. @@ -156,20 +156,20 @@ At Scaleway, quotas are applicable per [Organization](/iam/concepts/#organizatio |-------------|:----------------------------------------------------------------------------------------------------------:|:-------------------------------------------------------------:| | RENDER-S | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | | GPU 3070 - S| To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | -| H100-1-80G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| H100-2-80G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| H100-SXM-1-80G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| H100-SXM-2-80G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| H100-SXM-4-80G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| H100-SXM-8-80G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | +| H100-1-80G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| H100-2-80G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| H100-SXM-1-80G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| H100-SXM-2-80G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| H100-SXM-4-80G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| H100-SXM-8-80G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | | L4-1-24G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | -| L4-2-24G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| L4-4-24G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| L4-8-24G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | +| L4-2-24G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| L4-4-24G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| L4-8-24G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | | L40S-1-48G | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | -| L40S-2-48G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| L40S-4-48G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| L40S-8-48G | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | +| L40S-2-48G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| L40S-4-48G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| L40S-8-48G | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | ## Managed Inference @@ -178,7 +178,7 @@ At Scaleway, quotas are applicable per [Organization](/iam/concepts/#organizatio Managed Inference Deployments are limited to a maximum number of nodes, depending on the node types provisioned. - [Contact our support team](https://console.scaleway.com/support/create) if you want to increase your quotas further. + [Contact our Support team](https://console.scaleway.com/support/create) if you want to increase your quotas further. | | [Payment method validated](/billing/how-to/add-payment-method/#how-to-add-a-credit-card) | Payment method and [identity validated](/account/how-to/verify-identity/) | @@ -196,7 +196,7 @@ Generative APIs are rate limited based on: - Concurrent requests (total active HTTP sessions at the same time) - [Contact our support team](https://console.scaleway.com/support/create) if you want to increase your quotas above these limits. + [Contact our Support team](https://console.scaleway.com/support/create) if you want to increase your quotas above these limits. @@ -288,8 +288,8 @@ Generative APIs are rate limited based on: | L210X-SATA | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | | L220E-NVME | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | | L420E-NVME | To use this product, you must [validate your identity](/account/how-to/verify-identity/). | 1 | -| T220E-L40S | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | -| T620E-H100 | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our support team](https://console.scaleway.com/support/create). | +| T220E-L40S | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | +| T620E-H100 | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | To use this product, you must [contact our Support team](https://console.scaleway.com/support/create). | | RV1 C4M16S128 A (labs) | 5 | 10 | @@ -554,7 +554,7 @@ Additional IP addresses and placement groups are available with our compute offe Transactional Email is a platform that allows Scaleway clients to send [transactional emails](/transactional-email/concepts/#transactional-email) with high quality [deliverability](/transactional-email/concepts/#deliverability). - - Additional quotas can be added on a case-by-case basis. If you have already validated your payment method and your identity and want to increase your quota beyond the values shown on this page, [contact our support team](https://console.scaleway.com/support/create). + - Additional quotas can be added on a case-by-case basis. If you have already validated your payment method and your identity and want to increase your quota beyond the values shown on this page, [contact our Support team](https://console.scaleway.com/support/create). - Starting from December 1st 2023, Transactional Email no longer applies an hourly quota for your email sending. Find out more about Transactional Email's pricing on the [product pricing page](https://www.scaleway.com/en/pricing/?tags=available,managedservices-transactionalemail-transactionalemail). diff --git a/pages/organizations-and-projects/how-to/manage-quotas.mdx b/pages/organizations-and-projects/how-to/manage-quotas.mdx index a60322a98c..1a91a6921c 100644 --- a/pages/organizations-and-projects/how-to/manage-quotas.mdx +++ b/pages/organizations-and-projects/how-to/manage-quotas.mdx @@ -48,5 +48,5 @@ There are two ways you can increase your account level: For a detailed list of available quotas and the account levels necessary to increase quota capacity, as well as availability per location, refer to the [Understanding Organization Quotas](/organizations-and-projects/additional-content/organization-quotas/) documentation page. - If you have already validated your payment method and identity and want to increase your quota beyond the values shown in the console or on the [Understanding Organization Quotas](/organizations-and-projects/additional-content/organization-quotas/) documentation page, you must [contact our support team](https://console.scaleway.com/support/create). + If you have already validated your payment method and identity and want to increase your quota beyond the values shown in the console or on the [Understanding Organization Quotas](/organizations-and-projects/additional-content/organization-quotas/) documentation page, you must [contact our Support team](https://console.scaleway.com/support/create). diff --git a/pages/secret-manager/reference-content/secret-manager-capabilities-limits.mdx b/pages/secret-manager/reference-content/secret-manager-capabilities-limits.mdx index 164cc2c045..2719326cc9 100644 --- a/pages/secret-manager/reference-content/secret-manager-capabilities-limits.mdx +++ b/pages/secret-manager/reference-content/secret-manager-capabilities-limits.mdx @@ -12,7 +12,7 @@ This page provides information about the capabilities and limits of Scaleway Sec Every [Organization](/organizations-and-projects/concepts/#organization) has quotas, which are limits on the number of Scaleway resources they can use. Below is a list of quotas available for Secret Manager. - If you want to increase your quota beyond the values shown on this page, [contact our support team](https://console.scaleway.com/support/create). + If you want to increase your quota beyond the values shown on this page, [contact our Support team](https://console.scaleway.com/support/create). | Name | [Payment method validated](/billing/how-to/add-payment-method/#how-to-add-a-credit-card) | Payment method and [identity validated](/account/how-to/verify-identity/) | diff --git a/pages/serverless-containers/reference-content/containers-limitations.mdx b/pages/serverless-containers/reference-content/containers-limitations.mdx index aba8dcd3a1..fa95fe9dbf 100644 --- a/pages/serverless-containers/reference-content/containers-limitations.mdx +++ b/pages/serverless-containers/reference-content/containers-limitations.mdx @@ -32,7 +32,7 @@ This section contains usage limits that apply when using Serverless Containers. | Private Networks attached | Max | 1 | Container | | Logs | Logs | 30000 per minute | Project | -\* Lower limits may apply before account verification. Contact our support team if you have any questions. +\* Lower limits may apply before account verification. Contact our Support team if you have any questions. \** Total container memory is the sum of the memory allocated to all your containers at their maximum Scale. diff --git a/pages/serverless-functions/reference-content/functions-limitations.mdx b/pages/serverless-functions/reference-content/functions-limitations.mdx index 2ad5c61544..a6aa53ea91 100644 --- a/pages/serverless-functions/reference-content/functions-limitations.mdx +++ b/pages/serverless-functions/reference-content/functions-limitations.mdx @@ -32,7 +32,7 @@ This section contains usage limits that apply when using Serverless Functions. | Payload | Max size | 6 MiB | Request | | Logs | Logs | 30000 per minute | Project | -\* Lower limits may apply before account verification. [Contact our support team](https://console.scaleway.com/support) if you have any questions. +\* Lower limits may apply before account verification. [Contact our Support team](https://console.scaleway.com/support) if you have any questions. \** Total function memory is the sum of the memory allocated to all your functions at their maximum Scale. diff --git a/pages/transactional-email/faq.mdx b/pages/transactional-email/faq.mdx index 16cf0cb774..5b2ed17cb9 100644 --- a/pages/transactional-email/faq.mdx +++ b/pages/transactional-email/faq.mdx @@ -40,7 +40,7 @@ If a DNS zone is deleted while [autoconfig is enabled](/transactional-email/how- ## What are the limitations and restrictions when using Transactional Email? -Find out about [limits and quotas](/transactional-email/reference-content/tem-capabilities-and-limits/) available for Transactional Email. If you want to increase your quota beyond the values shown on this page, [contact our support team](https://console.scaleway.com/support/create). +Find out about [limits and quotas](/transactional-email/reference-content/tem-capabilities-and-limits/) available for Transactional Email. If you want to increase your quota beyond the values shown on this page, [contact our Support team](https://console.scaleway.com/support/create). ## How is Scaleway's Transactional Email service billed? diff --git a/pages/transactional-email/reference-content/tem-capabilities-and-limits.mdx b/pages/transactional-email/reference-content/tem-capabilities-and-limits.mdx index f08494f42c..35b6e9a60a 100644 --- a/pages/transactional-email/reference-content/tem-capabilities-and-limits.mdx +++ b/pages/transactional-email/reference-content/tem-capabilities-and-limits.mdx @@ -15,7 +15,7 @@ The service is built on scalable infrastructure capable of handling substantial - Sender reputation - Adherence to best practices -New users may face stricter initial limits, while well-known customers can benefit from higher limits, potentially sending up to millions of emails. These quotas are subject to validation by the Scaleway support team. +New users may face stricter initial limits, while well-known customers can benefit from higher limits, potentially sending up to millions of emails. These quotas are subject to validation by the Scaleway Support team. Customers must adhere to industry standards and our [General Terms of Services](https://www-uploads.scaleway.com/General_Terms_of_Services_v17072024_45d4879c08.pdf), including compliance with [Scaleway's anti-spam policy](https://tem.s3.fr-par.scw.cloud/antispam_policy.pdf). Failure to comply may result in temporary or permanent restrictions to the service. @@ -34,7 +34,7 @@ New users may face stricter initial limits, while well-known customers can benef *Including the email and all attachments in the email. - Quotas can be increased on a case-by-case basis. If you have validated your payment method and identity and want to increase your limits beyond the values shown, [contact our support team](https://console.scaleway.com/support/create). + Quotas can be increased on a case-by-case basis. If you have validated your payment method and identity and want to increase your limits beyond the values shown, [contact our Support team](https://console.scaleway.com/support/create). As of **December 1st, 2023**, the Transactional Email service no longer applies an hourly quota for email sending. diff --git a/pages/transactional-email/troubleshooting/delist-domain.mdx b/pages/transactional-email/troubleshooting/delist-domain.mdx index c1cfafcf60..e4faded5b7 100644 --- a/pages/transactional-email/troubleshooting/delist-domain.mdx +++ b/pages/transactional-email/troubleshooting/delist-domain.mdx @@ -15,7 +15,7 @@ Your [deliverability](/transactional-email/concepts/#deliverability) will be aff Use the [Spamhaus Checker](https://check.spamhaus.org/) to see if your domain is listed. If your domain is listed, you will find out why and what you need to do to make sure it is not listed again. -Make sure you are sending emails to people who have agreed to receive them, and to delete hard bounce emails. You can also [contact our support team](https://console.scaleway.com/support/tickets) to help you address the issue. +Make sure you are sending emails to people who have agreed to receive them, and to delete hard bounce emails. You can also [contact our Support team](https://console.scaleway.com/support/tickets) to help you address the issue. Once you have identified what the issue is, you can [submit a removal request](https://www.spamhaus.org/section/faq/General%20Questions#251). Once your removal request is received, Spamhaus will try and answer any questions you may have before approving the removal. diff --git a/pages/webhosting/concepts.mdx b/pages/webhosting/concepts.mdx index c8cfda0454..e10653ed51 100644 --- a/pages/webhosting/concepts.mdx +++ b/pages/webhosting/concepts.mdx @@ -21,7 +21,7 @@ cPanel is a web hosting control panel that simplifies the management of websites Dedicated IP is a paid option that allows you to have a unique IP, separate from the shared default IP, for each hosting. Opting for a dedicated IP is ideal if you intend to send emails and protect your IP reputation. This ensures that you will not be affected by the negative reputation other clients sharing the same IP may have. -Upon activation, we automatically assign your hosting a dedicated IP after verifying it is not blacklisted. Deactivating the option triggers a similar check. If the IP is clean, it will automatically be removed from your account. Otherwise, [contact our support team](https://console.scaleway.com/support/tickets) to address any issues. +Upon activation, we automatically assign your hosting a dedicated IP after verifying it is not blacklisted. Deactivating the option triggers a similar check. If the IP is clean, it will automatically be removed from your account. Otherwise, [contact our Support team](https://console.scaleway.com/support/tickets) to address any issues. ## Email account diff --git a/pages/webhosting/how-to/manage-wordpress-webhosting.mdx b/pages/webhosting/how-to/manage-wordpress-webhosting.mdx index 6feec81e66..cd2a132b03 100644 --- a/pages/webhosting/how-to/manage-wordpress-webhosting.mdx +++ b/pages/webhosting/how-to/manage-wordpress-webhosting.mdx @@ -75,4 +75,4 @@ You can access the webmail platform for your Web Hosting directly from your Scal 6. Select the domain associated with your WordPress Web Hosting in the **Related resource** drop-down. 7. Copy and paste the following title `Request WordPress backup access from engineering team` in the **Subject** field. 8. Add any relevant information in the **Description** field. -9. Click **Submit ticket**. Our support team will then transfer your request to the Web Hosting team and you will be granted access to your backup. \ No newline at end of file +9. Click **Submit ticket**. Our Support team will then transfer your request to the Web Hosting team and you will be granted access to your backup. \ No newline at end of file diff --git a/pages/webhosting/reference-content/shared-hosting-best-practices.mdx b/pages/webhosting/reference-content/shared-hosting-best-practices.mdx index 0b7090d71a..3d3f921666 100644 --- a/pages/webhosting/reference-content/shared-hosting-best-practices.mdx +++ b/pages/webhosting/reference-content/shared-hosting-best-practices.mdx @@ -20,7 +20,7 @@ This page teaches you about security best practices and how to secure your space - Keep your software and plugins up-to-date for the highest level of security - Enable the two-factor authentication feature provided by cPanel - Limit access to files and databases to prevent abuses -- Contact our support team if you have any questions or issues +- Contact our Support team if you have any questions or issues ## Dedicated IP addresses