diff --git a/menu/navigation.json b/menu/navigation.json index ecc084dbd1..ff671d0799 100644 --- a/menu/navigation.json +++ b/menu/navigation.json @@ -5942,6 +5942,10 @@ ], "label": "How to", "slug": "how-to" + }, + { + "label": "Troubleshooting", + "slug": "troubleshooting" } ], "label": "KVM-over-IP", diff --git a/pages/dedibox-kvm-over-ip/troubleshooting/cant-install-from-virtualmedia.mdx b/pages/dedibox-kvm-over-ip/troubleshooting/cant-install-from-virtualmedia.mdx new file mode 100644 index 0000000000..3fb9539499 --- /dev/null +++ b/pages/dedibox-kvm-over-ip/troubleshooting/cant-install-from-virtualmedia.mdx @@ -0,0 +1,42 @@ +--- +title: Installation from virtual media not possible on Dedibox Start-9-M servers +description: Learn why installation from virtual media is not supported on Dedibox Start-9-M servers +tags: virtual-media installation start-9-m unsupported +dates: + validation: 2025-10-02 + posted: 2025-10-02 +--- +import Requirements from '@macros/iam/requirements.mdx' + +Installation from virtual media allows users to boot servers using custom ISO images over the network. +Dedibox provides an archive of several installation images at [https://virtualmedia.online.net/](virtualmedia.online.net). +However, this feature is currently not supported on specific Elastic Metal server models due to instability issues. + + + +- A Dedibox account logged into the [Dedibox console](https://console.online.net) +- A Dedibox Start-9-M server + +## Affected servers + +The following Elastic Metal server models are impacted by this limitation: + +- Dedibox Start-9-M + +## Reason for lack of support + +Installation through virtual media on Dedibox Start-9-M servers is highly unstable due to hardware-specific compatibility issues with the virtual media boot process. We do not currently have a stable solution to resolve these problems. + + + For alternative installation methods, consider using the default OS images available directly from the Dedibox console or [rescue mode](/dedibox/how-to/use-rescue-mode/) for troubleshooting. + + +## Next steps + +1. If you encounter issues during installation, verify your server model in the Dedibox console. +2. Use supported installation options, such as pre-built images from the Dedibox console. +3. Contact [Dedibox technical support](https://console.infra.online.net/en/support/ticket/create) for assistance or updates on future support. + + + We are working on potential solutions and will update this documentation once virtual media support is available for these models. + \ No newline at end of file diff --git a/pages/dedibox-kvm-over-ip/troubleshooting/index.mdx b/pages/dedibox-kvm-over-ip/troubleshooting/index.mdx new file mode 100644 index 0000000000..10175fc9ae --- /dev/null +++ b/pages/dedibox-kvm-over-ip/troubleshooting/index.mdx @@ -0,0 +1,50 @@ +--- +title: Dedibox KVM-over-IP +description: Find troubleshooting resources for resolving issues with Dedibox KVM-over-IP. +dates: + posted: 2025-10-02 +productIcon: ElasticMetalProductIcon +--- + + + +## Featured Pages + + + + + + + + + + +## Dedibox KVM-over-IP troubleshooting pages + + + - [Installation from virtual media not possible on Dedibox Start-9-M servers](/dedibox-kvm-over-ip/troubleshooting/cant-install-from-virtualmedia/) + diff --git a/pages/elastic-metal/troubleshooting/cant-install-from-virtualmedia.mdx b/pages/elastic-metal/troubleshooting/cant-install-from-virtualmedia.mdx new file mode 100644 index 0000000000..5d8bd39dc8 --- /dev/null +++ b/pages/elastic-metal/troubleshooting/cant-install-from-virtualmedia.mdx @@ -0,0 +1,43 @@ +--- +title: Installation from virtual media not possible on A610R/A215R Elastic Metal servers +description: Learn why installation from virtual media is not supported on A610R/A215R Elastic Metal servers +tags: virtual-media installation a610r a215r unsupported +dates: + validation: 2025-10-02 + posted: 2025-10-02 +--- +import Requirements from '@macros/iam/requirements.mdx' + +Installation from virtual media allows users to boot servers using custom ISO images over the network. +However, this feature is currently not supported on specific Elastic Metal server models due to instability issues. + + + +- A Scaleway account logged into the [console](https://console.scaleway.com) +- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization +- An A610R or A215R Elastic Metal server + +## Affected servers + +The following Elastic Metal server models are impacted by this limitation: + +- A610R +- A215R + +## Reason for lack of support + +Installation through virtual media on the A610R and A215R servers is highly unstable due to hardware-specific compatibility issues with the virtual media boot process. We do not currently have a stable solution to resolve these problems. + + + For alternative installation methods, consider using the default OS images available directly from the Scaleway console or [rescue mode](/elastic-metal/how-to/use-rescue-mode/) for troubleshooting. + + +## Next steps + +1. If you encounter issues during installation, verify your server model in the Scaleway console. +2. Use supported installation options, such as pre-built images from the console. +3. Contact [Scaleway technical support](https://console.scaleway.com/support) for assistance or updates on future support. + + + We are working on potential solutions and will update this documentation once virtual media support is available for these models. + \ No newline at end of file diff --git a/pages/elastic-metal/troubleshooting/index.mdx b/pages/elastic-metal/troubleshooting/index.mdx index 84fff3a3f9..537594955d 100644 --- a/pages/elastic-metal/troubleshooting/index.mdx +++ b/pages/elastic-metal/troubleshooting/index.mdx @@ -58,11 +58,12 @@ productIcon: ElasticMetalProductIcon ## Elastic Metal troubleshooting pages - - [Enabling SSH on Elastic Metal servers running virtualization distributions](/elastic-metal/troubleshooting/enable-ssh-virtualization-distribution) - - [Replacing a failed drive in a RAID1 software RAID](/elastic-metal/troubleshooting/replace-failed-drive-software-raid) - - [Resetting the Administrator password on Windows Server OS](/elastic-metal/troubleshooting/reset-admin-password-windows-server) - - [Troubleshooting common Elastic Metal server access issues](/elastic-metal/troubleshooting/troubleshoot-access-issues) - - [Troubleshooting an Elastic Metal server blocked installation](/elastic-metal/troubleshooting/troubleshoot-installation) - - [Troubleshooting remote access (KVM over IP) issues on Elastic Metal servers](/elastic-metal/troubleshooting/troubleshoot-remote-access-issues) - - [Troubleshooting SSH connection issues on Elastic Metal servers](/elastic-metal/troubleshooting/troubleshoot-ssh-issues) + - [Enabling SSH on Elastic Metal servers running virtualization distributions](/elastic-metal/troubleshooting/enable-ssh-virtualization-distribution/) + - [Replacing a failed drive in a RAID1 software RAID](/elastic-metal/troubleshooting/replace-failed-drive-software-raid/) + - [Resetting the Administrator password on Windows Server OS](/elastic-metal/troubleshooting/reset-admin-password-windows-server/) + - [Troubleshooting common Elastic Metal server access issues](/elastic-metal/troubleshooting/troubleshoot-access-issues/) + - [Troubleshooting an Elastic Metal server blocked installation](/elastic-metal/troubleshooting/troubleshoot-installation/) + - [Troubleshooting remote access (KVM over IP) issues on Elastic Metal servers](/elastic-metal/troubleshooting/troubleshoot-remote-access-issues/) + - [Troubleshooting SSH connection issues on Elastic Metal servers](/elastic-metal/troubleshooting/troubleshoot-ssh-issues/) + - [Installation from virtual media not possible on A610R/A215R Elastic Metal servers](/elastic-metal/troubleshooting/cant-install-from-virtualmedia/)