From 3b332e8423a40e6af2c74664247de5f62e5eb991 Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Thu, 16 Oct 2025 14:15:34 +0200 Subject: [PATCH 1/2] docs(ddx): one acc --- macros/bare-metal/dedibox-scaleway-migration.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/macros/bare-metal/dedibox-scaleway-migration.mdx b/macros/bare-metal/dedibox-scaleway-migration.mdx index 7dab40b7cf..a3e5c81804 100644 --- a/macros/bare-metal/dedibox-scaleway-migration.mdx +++ b/macros/bare-metal/dedibox-scaleway-migration.mdx @@ -2,5 +2,5 @@ macro: dedibox-scaleway-migration --- - Only users who **have completed** the linking of their the Dedibox account to the Scaleway console are granted access to the Dedibox section within the Scaleway console. For detailed information on the migration process, please refer to our [account linking documentation](/dedibox-scaleway/how-to/link-dedibox-account/). **If you cannot locate the Dedibox link in Scaleway's console side menu, you can use the [Dedibox console](https://console.online.net)** to place orders, manage your Dediboxes, and access the [related documentation](/dedibox/quickstart/). + Only users who have linked their Dedibox account to the Scaleway console before XX Month XXXX can manage their resources from both consoles. If you did not complete this process, you can use the **[Dedibox console](https://console.online.net)** to place orders, manage your Dediboxes, and access the [related documentation](/dedibox/quickstart/). \ No newline at end of file From 2f5f00d5ce16d4dcd6c42403ec8594073c3ccbcd Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Thu, 16 Oct 2025 14:09:00 +0200 Subject: [PATCH 2/2] docs(ddx): update --- .../how-to/contact-support.mdx | 26 --------------- .../how-to/recover-password-lost-email.mdx | 32 ------------------- 2 files changed, 58 deletions(-) delete mode 100644 pages/dedibox-account/how-to/contact-support.mdx delete mode 100644 pages/dedibox-account/how-to/recover-password-lost-email.mdx diff --git a/pages/dedibox-account/how-to/contact-support.mdx b/pages/dedibox-account/how-to/contact-support.mdx deleted file mode 100644 index b0bb0277da..0000000000 --- a/pages/dedibox-account/how-to/contact-support.mdx +++ /dev/null @@ -1,26 +0,0 @@ ---- -title: How to contact the Dedibox Support team -description: This page shows you how to contact the Scaleway Dedibox Support team. -tags: contact support help assistance dedibox-console -dates: - validation: 2025-08-19 - posted: 2021-08-05 ---- -import Requirements from '@macros/iam/requirements.mdx' - - - - -- A Dedibox account logged into the [console](https://console.online.net) - -1. Log in to the [Dedibox console](https://console.online.net). -2. Locate and click the **Support** link. -3. From the drop-down menu, select **Technical assistance**. This opens a [support ticket form](https://console.online.net/en/assistance/ticket). -4. Fill out the form with the required details, providing as much relevant information as possible to assist the Support team. -5. Once you have completed your ticket, submit it. - - After submitting the ticket, you will have access to your conversation history with the technical assistance team. This allows you to track your previous and current tickets. - - - Check the [Scaleway Status](https://status.scaleway.com/) page for real-time updates on the status of our services and maintenance information. - diff --git a/pages/dedibox-account/how-to/recover-password-lost-email.mdx b/pages/dedibox-account/how-to/recover-password-lost-email.mdx deleted file mode 100644 index 8f0f13bace..0000000000 --- a/pages/dedibox-account/how-to/recover-password-lost-email.mdx +++ /dev/null @@ -1,32 +0,0 @@ ---- -title: How to recover your Dedibox account password if your email is no longer valid -description: Learn how to recover the password of your Scaleway Dedibox account if your email address is no longer valid. -tags: dedibox-console recover password email account -dates: - validation: 2025-08-19 - posted: 2020-03-12 ---- -import Requirements from '@macros/iam/requirements.mdx' - - -To ensure the security of your Scaleway Dedibox account, it is strongly advised that you regularly verify and update your contact details, especially your email address. -This precaution helps prevent potential account lockouts if you lose access to both your console password and email account. - -In the unlikely event that you encounter such a situation, follow these steps to recover access to your Scaleway Dedibox account. - - - -- A Dedibox account logged into the [console](https://console.online.net) - -### How to recover your password - -If you cannot access your email address, please contact our Trust and Safety team with the following information: -- Your username -- Your current and new email addresses -- The telephone number registered on your account -- If you have an individual account, your passport or local ID card -- If you have a corporate account, the certificate of incorporation and a copy of the last Scaleway invoice you received - -Submit the complete set of required documents via email to `document@scaleway.com`. - -Once your email address is updated, you can submit a [lost password form](https://console.online.net/en/user/recovery) to request the recovery codes for your account.