From dcb004bfb2a12fb5df0086330ac4fd2244884eba Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Tue, 4 Nov 2025 16:59:09 +0100 Subject: [PATCH 1/5] feat(ddx): update faq --- pages/dedibox/faq.mdx | 115 +++++++++++++++++++++++++++++++++++++++++- 1 file changed, 114 insertions(+), 1 deletion(-) diff --git a/pages/dedibox/faq.mdx b/pages/dedibox/faq.mdx index dff3a67a80..bbca56a7ea 100644 --- a/pages/dedibox/faq.mdx +++ b/pages/dedibox/faq.mdx @@ -6,7 +6,120 @@ dates: productIcon: DediboxProductIcon --- -## Overview +## Dedibox and Scaleway account unification + +### What is account unification? +Account unification is the process of combining the sign-up, login, and settings of both Scaleway and Dedibox accounts, making it easier for you to access and manage the respective consoles. + +### Why are you unifying Dedibox and Scaleway accounts? +The goal of the unification is to streamline account management for both accounts, offering you a simpler, more centralized experience and more security feature options. + +From now on, when creating a [Scaleway](https://account.scaleway.com/login?service=elements) account, you will have access to [Dedibox](https://account.scaleway.com/login?service=dedibox) and vice versa. This means you have fewer credentials to manage and remember, and a more familiar environment to use. + +### What exactly will change for existing customers with unification? +Account unification will change the following aspects: +- **Sign up**: Instead of having to create one Dedibox and one Scaleway account individually, you will now have a single creation process, in which both accounts are created automatically. +- **Log in**: You will now be able to access both the Dedibox and Scaleway consoles via [account.scaleway.com](https://account.scaleway.com). Once you enter your email address and authenticate, you will choose the console you want to access. It will be possible to switch between the consoles at any time. +- **Account settings**: All your Dedibox and Scaleway accounts and Organization settings will be managed within the same space, offering a centralized and more cohesive experience. + +All other functionalities, such as billing, support, and the actual management of your services, will remain individual to each console, for now. + +### How do I know if I am affected by this change? +Users whose accounts will be unified will receive an email with detailed instructions about the upcoming change. + +### How will I know when the unification is completed? +You will receive email notifications to keep you informed about the unification process and any important updates. + +### Can I opt out of the unification? +For the process to be effective and ensure a smooth and seamless experience for all users, it is necessary to unify all accounts. We will be available at every step of the process to guide you through this change and help you familiarize yourself with the new experience. + +## Access and security + +### I have previously linked my Dedibox account to Scaleway. Will I still be able to use both consoles? +Yes. Users who linked their Dedibox and Scaleway accounts **before 28 October 2025** will still be able to use and manage their Dedibox services on both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles. + +### How do I log in to the Dedibox console? +You can access your Dedibox account via [account.scaleway.com](https://account.scaleway.com/login?service=dedibox). After entering your email address and authenticating, you will be prompted to select the console you wish to access. + +If you have [linked](/dedibox-scaleway/faq/#what-was-the-account-linking-process-and-its-purpose) your Dedibox and Scaleway accounts **before 28 October 2025**, you can also log in via [console.online.net](https://console.online.net). + +### Can I still use SMS MFA on my Dedibox account? +No. Multifactor Authentication (MFA) via SMS is now deprecated. +You must select an alternative method to secure your account. [Learn about our available MFA method options](/account/how-to/use-2fa/). + +### Can I use SSO on my account? +Yes. You can [set up SSO](/account/how-to/use-2fa/) on your account if your email provider is Google or Microsoft. Alternatively, you can use GitHub if you use the same email address for both accounts. Once configured, you can [authenticate using SSO](/account/how-to/log-in-to-the-console/?tab=log-in-with-sso-0). + +### Will my password or credentials change? +In most cases, your password and any configured one-time password (TOTP) authentication methods will remain available after the account unification, except for [SMS MFA](/dedibox-scaleway/faq/#can-i-still-use-sms-mfa-on-my-dedibox-account), which will then be deprecated. + +Refer to the table below to know if any password or MFA changes will apply to your situation: + +| SITUATION | PASSWORD | MULTIFACTOR AUTHENTICATION (MFA) | +|-------------------------------------------------------|-----------------------------------|--------------------------------------------------------------| +| **I have a Scaleway account** | Remains unchanged | Remains unchanged | +| **I do not have a Scaleway account** | Remains unchanged | Remains unchanged | +| **I may or may not have a Scaleway account, but used SMS as an MFA method** | Remains unchanged | SMS authentication is no longer supported; therefore, MFA has been disabled. You must choose and set up a new method. | +| **I own multiple Dedibox accounts using the same email address** | The password has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and register a new password. | Any existing MFA has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and set up a new MFA method. | + +### Will I lose any data or configuration after the unification? +No, you will not lose any data or configuration. Your Dedibox servers and their settings will remain unchanged. +If you notice any abnormality, notify the [Dedibox support team](https://console.online.net/en/support/ticket/create). + +### Will my Dedibox servers be affected by the unification? +No, your Dedibox servers will not be impacted by the account unification and will remain operational. You will still be able to manage them through the [Dedibox](https://console.online.net/en/account/home) console. + +### What happens if I already have MFA enabled on my Scaleway account? +If you log in to Dedibox using an email associated with a Scaleway account that has MFA (via TOTP or passkey), the security settings of the latter will take precedence. +This means you will need to complete the MFA steps from your Scaleway account, using your authenticator app or passkey, when logging in to Dedibox. + +This measure ensures a consistent and secure authentication experience across Scaleway services, and you do not need to reconfigure anything, as the system will handle this automatically. + +### Can I still use my multifactor authentication (MFA) app? +Yes. If you were using a TOTP-based multifactor authentication app (such as Google Authenticator, Authy, or Microsoft Authenticator) with Dedibox, your MFA settings and credentials will be automatically migrated to Scaleway after the unification. + +### Will the current Dedibox API system continue to work? +Yes, the API system is not impacted by account unification. + +## Pricing and billing + +### Will the account unification affect my billing? +Account unification is free and does not impact your billing. Your Dedibox services and their associated billing will remain unchanged. + +The unification is primarily for account management and access convenience, allowing you to manage all your resources from a single Scaleway account. + +## Specifications + +### Do I have to manage my Dedibox resources on the Scaleway console from now on? +If you have linked your Dedibox account to Scaleway **before 28 October 2025**, you will still have access to your resources in both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles, as before. + +If you did not link accounts before that date, your Dedibox resources will be available only in the [Dedibox console](https://console.online.net/en/account/home). + +### What do I need to do to prepare for the unification? +No action is required from you, as the account unification will be done automatically. We only ask that you **ensure your personal and corporate information is correct and up-to-date**. +After the unification is complete, you will receive emails to inform you about the next steps. + +## Usage and management + +### Can I edit my account information after the unification? +Yes. Once the account unification is completed, you will be able to manage and update your [Organization](/organizations-and-projects/concepts/#organization) information from the **Settings** space on [account.scaleway.com](http://account.scaleway.com) at any time. + +### How do I grant someone access to my account? +You can use the [outsourcing feature](/dedibox-account/how-to/outsource-dedibox/) in the Dedibox console to grant a user access to specific and selected resources. + +To give access to the entire account, [create a Member](/iam/how-to/manage-members/) in your Organization instead. + +## Support and troubleshooting + +### Who do I contact if I have issues or questions about Dedibox? +You can reach out to the [Dedibox support team](https://console.online.net/en/support/ticket/create) if you need any assistance, as usual. + +### What should I do if I have questions or need assistance with the unification? +Reach out to the [Scaleway Support team](https://console.scaleway.com/support/tickets/create) for assistance with any questions or issues you may encounter before or during the unification process. + +If you experience issues after the unification is complete, [write to the Dedibox Support](https://console.online.net/en/support/ticket/create) team for assistance. + +## General Questions ### How long does it take to deliver my dedicated server? The delivery of Dedibox dedicated servers is ultra-fast: 2 minutes on average. Next, choose your operating system in our library or install your ISO image directly. Any configuration displayed on our website is available in stock for instant delivery. From 44b2964fe15a44a13353924a9aa30fa024474867 Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Tue, 4 Nov 2025 17:36:04 +0100 Subject: [PATCH 2/5] docs(ddx): update faq --- pages/dedibox/faq.mdx | 7 +++++++ 1 file changed, 7 insertions(+) diff --git a/pages/dedibox/faq.mdx b/pages/dedibox/faq.mdx index bbca56a7ea..9d796f9d12 100644 --- a/pages/dedibox/faq.mdx +++ b/pages/dedibox/faq.mdx @@ -24,6 +24,13 @@ Account unification will change the following aspects: All other functionalities, such as billing, support, and the actual management of your services, will remain individual to each console, for now. +### Which Scaleway account is used for unification? +Your unified account has the same email address as the email address related to your Dedibox account. +If you already had a Scaleway account, for example if you linked your Dedibox and Scaleway account before November 2025, this account must be used to connect to Dedibox console. + + + For clients who previously link their accounts, during the login workflow, you may be asked to choose an Organization to connect to Dedibox. You must choose the Organization already linked, meaning the one where you can already manage your Dedibox. See more on [Dedibox and Scaleway account linking](/dedibox-scaleway/reference-content/dedibox-scaleway-linking/). + ### How do I know if I am affected by this change? Users whose accounts will be unified will receive an email with detailed instructions about the upcoming change. From 76bc6c8f6773099e00f4f011d4391f9be19ddb9a Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Wed, 5 Nov 2025 13:09:04 +0100 Subject: [PATCH 3/5] docs(ddx): faq --- pages/dedibox/faq.mdx | 22 +++++++++++++++++++++- 1 file changed, 21 insertions(+), 1 deletion(-) diff --git a/pages/dedibox/faq.mdx b/pages/dedibox/faq.mdx index 9d796f9d12..3dbf4899d9 100644 --- a/pages/dedibox/faq.mdx +++ b/pages/dedibox/faq.mdx @@ -2,8 +2,25 @@ title: Dedibox FAQ description: Discover Scaleway Dedibox dedicated servers. dates: - validation: 2025-09-23 + validation: 2025-11-05 productIcon: DediboxProductIcon +--- +## Page content + +### Dedibox and Scaleway account unification FAQ +* [Dedibox and Scaleway account unification](#dedibox-and-scaleway-account-unification) +* [Access and security](#access-and-security) +* [Pricing and billing](#pricing-and-billing) +* [Specifications](#specifications) +* [Usage and management](#usage-and-management) +* [Support and troubleshooting](#support-and-troubleshooting) + +### Dedibox general FAQ +* [General questions](#general-questions) +* [Offering and availability](#offering-and-availability) +* [Pricing and billing](#pricing-and-billing-1) +* [Support and troubleshooting](#support-and-troubleshooting-1) + --- ## Dedibox and Scaleway account unification @@ -30,6 +47,7 @@ If you already had a Scaleway account, for example if you linked your Dedibox an For clients who previously link their accounts, during the login workflow, you may be asked to choose an Organization to connect to Dedibox. You must choose the Organization already linked, meaning the one where you can already manage your Dedibox. See more on [Dedibox and Scaleway account linking](/dedibox-scaleway/reference-content/dedibox-scaleway-linking/). + ### How do I know if I am affected by this change? Users whose accounts will be unified will receive an email with detailed instructions about the upcoming change. @@ -126,6 +144,8 @@ Reach out to the [Scaleway Support team](https://console.scaleway.com/support/ti If you experience issues after the unification is complete, [write to the Dedibox Support](https://console.online.net/en/support/ticket/create) team for assistance. +--- + ## General Questions ### How long does it take to deliver my dedicated server? From e946b72112ffa51cd8ce9b4d69bbc6f01adbd9bc Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Wed, 5 Nov 2025 14:32:06 +0100 Subject: [PATCH 4/5] feat(ddx): add macro for faq --- macros/bare-metal/account-unification-faq.mdx | 124 +++++++++++++++++ pages/dedibox-scaleway/faq.mdx | 115 +--------------- pages/dedibox/faq.mdx | 127 +----------------- 3 files changed, 134 insertions(+), 232 deletions(-) create mode 100644 macros/bare-metal/account-unification-faq.mdx diff --git a/macros/bare-metal/account-unification-faq.mdx b/macros/bare-metal/account-unification-faq.mdx new file mode 100644 index 0000000000..81119f5250 --- /dev/null +++ b/macros/bare-metal/account-unification-faq.mdx @@ -0,0 +1,124 @@ +--- +macro: AccountUnificationFaq +--- + +## Overview + +### What is account unification? +Account unification is the process of combining the sign-up, login, and settings of both Scaleway and Dedibox accounts, making it easier for you to access and manage the respective consoles. + +### Why are you unifying Dedibox and Scaleway accounts? +The goal of the unification is to streamline account management for both accounts, offering you a simpler, more centralized experience and more security feature options. + +From now on, when creating a [Scaleway](https://account.scaleway.com/login?service=elements) account, you will have access to [Dedibox](https://account.scaleway.com/login?service=dedibox) and vice versa. This means you have fewer credentials to manage and remember, and a more familiar environment to use. + +### What exactly will change for existing customers with unification? +Account unification will change the following aspects: +- **Sign up**: Instead of having to create one Dedibox and one Scaleway account individually, you will now have a single creation process, in which both accounts are created automatically. +- **Log in**: You will now be able to access both the Dedibox and Scaleway consoles via [account.scaleway.com](https://account.scaleway.com). Once you enter your email address and authenticate, you will choose the console you want to access. It will be possible to switch between the consoles at any time. +- **Account settings**: All your Dedibox and Scaleway accounts and Organization settings will be managed within the same space, offering a centralized and more cohesive experience. + +All other functionalities, such as billing, support, and the actual management of your services, will remain individual to each console, for now. + +### Which Scaleway account is used for unification? +Your unified account has the same email address as the email address related to your Dedibox account. +If you already had a Scaleway account, for example if you linked your Dedibox and Scaleway account before November 2025, this account must be used to connect to Dedibox console. + + + For clients who previously link their accounts, during the login workflow, you may be asked to choose an Organization to connect to Dedibox. You must choose the Organization already linked, meaning the one where you can already manage your Dedibox. See more on [Dedibox and Scaleway account linking](/dedibox-scaleway/reference-content/dedibox-scaleway-linking/). + + +### How do I know if I am affected by this change? +Users whose accounts will be unified will receive an email with detailed instructions about the upcoming change. + +### How will I know when the unification is completed? +You will receive email notifications to keep you informed about the unification process and any important updates. + +### Can I opt out of the unification? +For the process to be effective and ensure a smooth and seamless experience for all users, it is necessary to unify all accounts. We will be available at every step of the process to guide you through this change and help you familiarize yourself with the new experience. + +## Access and security + +### I have previously linked my Dedibox account to Scaleway. Will I still be able to use both consoles? +Yes. Users who linked their Dedibox and Scaleway accounts **before 28 October 2025** will still be able to use and manage their Dedibox services on both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles. + +### How do I log in to the Dedibox console? +You can access your Dedibox account via [account.scaleway.com](https://account.scaleway.com/login?service=dedibox). After entering your email address and authenticating, you will be prompted to select the console you wish to access. + +If you have [linked](/dedibox-scaleway/faq/#what-was-the-account-linking-process-and-its-purpose) your Dedibox and Scaleway accounts **before 28 October 2025**, you can also log in via [console.online.net](https://console.online.net). + +### Can I still use SMS MFA on my Dedibox account? +No. Multifactor Authentication (MFA) via SMS is now deprecated. +You must select an alternative method to secure your account. [Learn about our available MFA method options](/account/how-to/use-2fa/). + +### Can I use SSO on my account? +Yes. You can [set up SSO](/account/how-to/use-2fa/) on your account if your email provider is Google or Microsoft. Alternatively, you can use GitHub if you use the same email address for both accounts. Once configured, you can [authenticate using SSO](/account/how-to/log-in-to-the-console/?tab=log-in-with-sso-0). + +### Will my password or credentials change? +In most cases, your password and any configured one-time password (TOTP) authentication methods will remain available after the account unification, except for [SMS MFA](/dedibox-scaleway/faq/#can-i-still-use-sms-mfa-on-my-dedibox-account), which will then be deprecated. + +Refer to the table below to know if any password or MFA changes will apply to your situation: + +| SITUATION | PASSWORD | MULTIFACTOR AUTHENTICATION (MFA) | +|-------------------------------------------------------|-----------------------------------|--------------------------------------------------------------| +| **I have a Scaleway account** | Remains unchanged | Remains unchanged | +| **I do not have a Scaleway account** | Remains unchanged | Remains unchanged | +| **I may or may not have a Scaleway account, but used SMS as an MFA method** | Remains unchanged | SMS authentication is no longer supported; therefore, MFA has been disabled. You must choose and set up a new method. | +| **I own multiple Dedibox accounts using the same email address** | The password has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and register a new password. | Any existing MFA has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and set up a new MFA method. | + +### Will I lose any data or configuration after the unification? +No, you will not lose any data or configuration. Your Dedibox servers and their settings will remain unchanged. +If you notice any abnormality, notify the [Dedibox support team](https://console.online.net/en/support/ticket/create). + +### Will my Dedibox servers be affected by the unification? +No, your Dedibox servers will not be impacted by the account unification and will remain operational. You will still be able to manage them through the [Dedibox](https://console.online.net/en/account/home) console. + +### What happens if I already have MFA enabled on my Scaleway account? +If you log in to Dedibox using an email associated with a Scaleway account that has MFA (via TOTP or passkey), the security settings of the latter will take precedence. +This means you will need to complete the MFA steps from your Scaleway account, using your authenticator app or passkey, when logging in to Dedibox. + +This measure ensures a consistent and secure authentication experience across Scaleway services, and you do not need to reconfigure anything, as the system will handle this automatically. + +### Can I still use my multifactor authentication (MFA) app? +Yes. If you were using a TOTP-based multifactor authentication app (such as Google Authenticator, Authy, or Microsoft Authenticator) with Dedibox, your MFA settings and credentials will be automatically migrated to Scaleway after the unification. + +### Will the current Dedibox API system continue to work? +Yes, the API system is not impacted by account unification. + +## Pricing and billing + +### Will the account unification affect my billing? +Account unification is free and does not impact your billing. Your Dedibox services and their associated billing will remain unchanged. + +The unification is primarily for account management and access convenience, allowing you to manage all your resources from a single Scaleway account. + +## Specifications + +### Do I have to manage my Dedibox resources on the Scaleway console from now on? +If you have linked your Dedibox account to Scaleway **before 28 October 2025**, you will still have access to your resources in both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles, as before. + +If you did not link accounts before that date, your Dedibox resources will be available only in the [Dedibox console](https://console.online.net/en/account/home). + +### What do I need to do to prepare for the unification? +No action is required from you, as the account unification will be done automatically. We only ask that you **ensure your personal and corporate information is correct and up-to-date**. +After the unification is complete, you will receive emails to inform you about the next steps. + +## Usage and management + +### Can I edit my account information after the unification? +Yes. Once the account unification is completed, you will be able to manage and update your [Organization](/organizations-and-projects/concepts/#organization) information from the **Settings** space on [account.scaleway.com](http://account.scaleway.com) at any time. + +### How do I grant someone access to my account? +You can use the [outsourcing feature](/dedibox-account/how-to/outsource-dedibox/) in the Dedibox console to grant a user access to specific and selected resources. + +To give access to the entire account, [create a Member](/iam/how-to/manage-members/) in your Organization instead. + +## Support and troubleshooting + +### Who do I contact if I have issues or questions about Dedibox? +You can reach out to the [Dedibox support team](https://console.online.net/en/support/ticket/create) if you need any assistance, as usual. + +### What should I do if I have questions or need assistance with the unification? +Reach out to the [Scaleway Support team](https://console.scaleway.com/support/tickets/create) for assistance with any questions or issues you may encounter before or during the unification process. + +If you experience issues after the unification is complete, [write to the Dedibox Support](https://console.online.net/en/support/ticket/create) team for assistance. \ No newline at end of file diff --git a/pages/dedibox-scaleway/faq.mdx b/pages/dedibox-scaleway/faq.mdx index 9aa5925753..3833f6027d 100644 --- a/pages/dedibox-scaleway/faq.mdx +++ b/pages/dedibox-scaleway/faq.mdx @@ -2,119 +2,10 @@ title: Dedibox and Scaleway account unification FAQ description: This page answers the most frequent questions about the Dedibox and Scaleway account unification. dates: - validation: 2025-10-31 + validation: 2025-11-05 productIcon: DedicatedServerProductIcon --- -## Overview +import AccountUnificationFaq from '@macros/bare-metal/account-unification-faq.mdx' -### What is account unification? -Account unification is the process of combining the sign-up, login, and settings of both Scaleway and Dedibox accounts, making it easier for you to access and manage the respective consoles. - -### Why are you unifying Dedibox and Scaleway accounts? -The goal of the unification is to streamline account management for both accounts, offering you a simpler, more centralized experience and more security feature options. - -From now on, when creating a [Scaleway](https://account.scaleway.com/login?service=elements) account, you will have access to [Dedibox](https://account.scaleway.com/login?service=dedibox) and vice versa. This means you have fewer credentials to manage and remember, and a more familiar environment to use. - -### What exactly will change for existing customers with unification? -Account unification will change the following aspects: -- **Sign up**: Instead of having to create one Dedibox and one Scaleway account individually, you will now have a single creation process, in which both accounts are created automatically. -- **Log in**: You will now be able to access both the Dedibox and Scaleway consoles via [account.scaleway.com](https://account.scaleway.com). Once you enter your email address and authenticate, you will choose the console you want to access. It will be possible to switch between the consoles at any time. -- **Account settings**: All your Dedibox and Scaleway accounts and Organization settings will be managed within the same space, offering a centralized and more cohesive experience. - -All other functionalities, such as billing, support, and the actual management of your services, will remain individual to each console, for now. - -### How do I know if I am affected by this change? -Users whose accounts will be unified will receive an email with detailed instructions about the upcoming change. - -### How will I know when the unification is completed? -You will receive email notifications to keep you informed about the unification process and any important updates. - -### Can I opt out of the unification? -For the process to be effective and ensure a smooth and seamless experience for all users, it is necessary to unify all accounts. We will be available at every step of the process to guide you through this change and help you familiarize yourself with the new experience. - -## Access and security - -### I have previously linked my Dedibox account to Scaleway. Will I still be able to use both consoles? -Yes. Users who linked their Dedibox and Scaleway accounts **before 28 October 2025** will still be able to use and manage their Dedibox services on both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles. - -### How do I log in to the Dedibox console? -You can access your Dedibox account via [account.scaleway.com](https://account.scaleway.com/login?service=dedibox). After entering your email address and authenticating, you will be prompted to select the console you wish to access. - -If you have [linked](/dedibox-scaleway/faq/#what-was-the-account-linking-process-and-its-purpose) your Dedibox and Scaleway accounts **before 28 October 2025**, you can also log in via [console.online.net](https://console.online.net). - -### Can I still use SMS MFA on my Dedibox account? -No. Multifactor Authentication (MFA) via SMS is now deprecated. -You must select an alternative method to secure your account. [Learn about our available MFA method options](/account/how-to/use-2fa/). - -### Can I use SSO on my account? -Yes. You can [set up SSO](/account/how-to/use-2fa/) on your account if your email provider is Google or Microsoft. Alternatively, you can use GitHub if you use the same email address for both accounts. Once configured, you can [authenticate using SSO](/account/how-to/log-in-to-the-console/?tab=log-in-with-sso-0). - -### Will my password or credentials change? -In most cases, your password and any configured one-time password (TOTP) authentication methods will remain available after the account unification, except for [SMS MFA](/dedibox-scaleway/faq/#can-i-still-use-sms-mfa-on-my-dedibox-account), which will then be deprecated. - -Refer to the table below to know if any password or MFA changes will apply to your situation: - -| SITUATION | PASSWORD | MULTIFACTOR AUTHENTICATION (MFA) | -|-------------------------------------------------------|-----------------------------------|--------------------------------------------------------------| -| **I have a Scaleway account** | Remains unchanged | Remains unchanged | -| **I do not have a Scaleway account** | Remains unchanged | Remains unchanged | -| **I may or may not have a Scaleway account, but used SMS as an MFA method** | Remains unchanged | SMS authentication is no longer supported; therefore, MFA has been disabled. You must choose and set up a new method. | -| **I own multiple Dedibox accounts using the same email address** | The password has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and register a new password. | Any existing MFA has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and set up a new MFA method. | - -### Will I lose any data or configuration after the unification? -No, you will not lose any data or configuration. Your Dedibox servers and their settings will remain unchanged. -If you notice any abnormality, notify the [Dedibox support team](https://console.online.net/en/support/ticket/create). - -### Will my Dedibox servers be affected by the unification? -No, your Dedibox servers will not be impacted by the account unification and will remain operational. You will still be able to manage them through the [Dedibox](https://console.online.net/en/account/home) console. - -### What happens if I already have MFA enabled on my Scaleway account? -If you log in to Dedibox using an email associated with a Scaleway account that has MFA (via TOTP or passkey), the security settings of the latter will take precedence. -This means you will need to complete the MFA steps from your Scaleway account, using your authenticator app or passkey, when logging in to Dedibox. - -This measure ensures a consistent and secure authentication experience across Scaleway services, and you do not need to reconfigure anything, as the system will handle this automatically. - -### Can I still use my multifactor authentication (MFA) app? -Yes. If you were using a TOTP-based multifactor authentication app (such as Google Authenticator, Authy, or Microsoft Authenticator) with Dedibox, your MFA settings and credentials will be automatically migrated to Scaleway after the unification. - -### Will the current Dedibox API system continue to work? -Yes, the API system is not impacted by account unification. - -## Pricing and billing - -### Will the account unification affect my billing? -Account unification is free and does not impact your billing. Your Dedibox services and their associated billing will remain unchanged. - -The unification is primarily for account management and access convenience, allowing you to manage all your resources from a single Scaleway account. - -## Specifications - -### Do I have to manage my Dedibox resources on the Scaleway console from now on? -If you have linked your Dedibox account to Scaleway **before 28 October 2025**, you will still have access to your resources in both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles, as before. - -If you did not link accounts before that date, your Dedibox resources will be available only in the [Dedibox console](https://console.online.net/en/account/home). - -### What do I need to do to prepare for the unification? -No action is required from you, as the account unification will be done automatically. We only ask that you **ensure your personal and corporate information is correct and up-to-date**. -After the unification is complete, you will receive emails to inform you about the next steps. - -## Usage and management - -### Can I edit my account information after the unification? -Yes. Once the account unification is completed, you will be able to manage and update your [Organization](/organizations-and-projects/concepts/#organization) information from the **Settings** space on [account.scaleway.com](http://account.scaleway.com) at any time. - -### How do I grant someone access to my account? -You can use the [outsourcing feature](/dedibox-account/how-to/outsource-dedibox/) in the Dedibox console to grant a user access to specific and selected resources. - -To give access to the entire account, [create a Member](/iam/how-to/manage-members/) in your Organization instead. - -## Support and troubleshooting - -### Who do I contact if I have issues or questions about Dedibox? -You can reach out to the [Dedibox support team](https://console.online.net/en/support/ticket/create) if you need any assistance, as usual. - -### What should I do if I have questions or need assistance with the unification? -Reach out to the [Scaleway Support team](https://console.scaleway.com/support/tickets/create) for assistance with any questions or issues you may encounter before or during the unification process. - -If you experience issues after the unification is complete, [write to the Dedibox Support](https://console.online.net/en/support/ticket/create) team for assistance. \ No newline at end of file + diff --git a/pages/dedibox/faq.mdx b/pages/dedibox/faq.mdx index 3dbf4899d9..9c67e241f7 100644 --- a/pages/dedibox/faq.mdx +++ b/pages/dedibox/faq.mdx @@ -5,10 +5,12 @@ dates: validation: 2025-11-05 productIcon: DediboxProductIcon --- +import AccountUnificationFaq from '@macros/bare-metal/account-unification-faq.mdx' + ## Page content ### Dedibox and Scaleway account unification FAQ -* [Dedibox and Scaleway account unification](#dedibox-and-scaleway-account-unification) +* [Overview](#overview) * [Access and security](#access-and-security) * [Pricing and billing](#pricing-and-billing) * [Specifications](#specifications) @@ -23,129 +25,14 @@ productIcon: DediboxProductIcon --- -## Dedibox and Scaleway account unification - -### What is account unification? -Account unification is the process of combining the sign-up, login, and settings of both Scaleway and Dedibox accounts, making it easier for you to access and manage the respective consoles. - -### Why are you unifying Dedibox and Scaleway accounts? -The goal of the unification is to streamline account management for both accounts, offering you a simpler, more centralized experience and more security feature options. - -From now on, when creating a [Scaleway](https://account.scaleway.com/login?service=elements) account, you will have access to [Dedibox](https://account.scaleway.com/login?service=dedibox) and vice versa. This means you have fewer credentials to manage and remember, and a more familiar environment to use. - -### What exactly will change for existing customers with unification? -Account unification will change the following aspects: -- **Sign up**: Instead of having to create one Dedibox and one Scaleway account individually, you will now have a single creation process, in which both accounts are created automatically. -- **Log in**: You will now be able to access both the Dedibox and Scaleway consoles via [account.scaleway.com](https://account.scaleway.com). Once you enter your email address and authenticate, you will choose the console you want to access. It will be possible to switch between the consoles at any time. -- **Account settings**: All your Dedibox and Scaleway accounts and Organization settings will be managed within the same space, offering a centralized and more cohesive experience. - -All other functionalities, such as billing, support, and the actual management of your services, will remain individual to each console, for now. - -### Which Scaleway account is used for unification? -Your unified account has the same email address as the email address related to your Dedibox account. -If you already had a Scaleway account, for example if you linked your Dedibox and Scaleway account before November 2025, this account must be used to connect to Dedibox console. - - - For clients who previously link their accounts, during the login workflow, you may be asked to choose an Organization to connect to Dedibox. You must choose the Organization already linked, meaning the one where you can already manage your Dedibox. See more on [Dedibox and Scaleway account linking](/dedibox-scaleway/reference-content/dedibox-scaleway-linking/). - - -### How do I know if I am affected by this change? -Users whose accounts will be unified will receive an email with detailed instructions about the upcoming change. - -### How will I know when the unification is completed? -You will receive email notifications to keep you informed about the unification process and any important updates. - -### Can I opt out of the unification? -For the process to be effective and ensure a smooth and seamless experience for all users, it is necessary to unify all accounts. We will be available at every step of the process to guide you through this change and help you familiarize yourself with the new experience. - -## Access and security - -### I have previously linked my Dedibox account to Scaleway. Will I still be able to use both consoles? -Yes. Users who linked their Dedibox and Scaleway accounts **before 28 October 2025** will still be able to use and manage their Dedibox services on both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles. - -### How do I log in to the Dedibox console? -You can access your Dedibox account via [account.scaleway.com](https://account.scaleway.com/login?service=dedibox). After entering your email address and authenticating, you will be prompted to select the console you wish to access. - -If you have [linked](/dedibox-scaleway/faq/#what-was-the-account-linking-process-and-its-purpose) your Dedibox and Scaleway accounts **before 28 October 2025**, you can also log in via [console.online.net](https://console.online.net). - -### Can I still use SMS MFA on my Dedibox account? -No. Multifactor Authentication (MFA) via SMS is now deprecated. -You must select an alternative method to secure your account. [Learn about our available MFA method options](/account/how-to/use-2fa/). - -### Can I use SSO on my account? -Yes. You can [set up SSO](/account/how-to/use-2fa/) on your account if your email provider is Google or Microsoft. Alternatively, you can use GitHub if you use the same email address for both accounts. Once configured, you can [authenticate using SSO](/account/how-to/log-in-to-the-console/?tab=log-in-with-sso-0). - -### Will my password or credentials change? -In most cases, your password and any configured one-time password (TOTP) authentication methods will remain available after the account unification, except for [SMS MFA](/dedibox-scaleway/faq/#can-i-still-use-sms-mfa-on-my-dedibox-account), which will then be deprecated. - -Refer to the table below to know if any password or MFA changes will apply to your situation: - -| SITUATION | PASSWORD | MULTIFACTOR AUTHENTICATION (MFA) | -|-------------------------------------------------------|-----------------------------------|--------------------------------------------------------------| -| **I have a Scaleway account** | Remains unchanged | Remains unchanged | -| **I do not have a Scaleway account** | Remains unchanged | Remains unchanged | -| **I may or may not have a Scaleway account, but used SMS as an MFA method** | Remains unchanged | SMS authentication is no longer supported; therefore, MFA has been disabled. You must choose and set up a new method. | -| **I own multiple Dedibox accounts using the same email address** | The password has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and register a new password. | Any existing MFA has been erased. You must [access your account using an email authentication code](/account/how-to/log-in-to-the-console/?tab=authentication-code-0) and set up a new MFA method. | - -### Will I lose any data or configuration after the unification? -No, you will not lose any data or configuration. Your Dedibox servers and their settings will remain unchanged. -If you notice any abnormality, notify the [Dedibox support team](https://console.online.net/en/support/ticket/create). +## Dedibox and Scaleway account unification FAQ -### Will my Dedibox servers be affected by the unification? -No, your Dedibox servers will not be impacted by the account unification and will remain operational. You will still be able to manage them through the [Dedibox](https://console.online.net/en/account/home) console. - -### What happens if I already have MFA enabled on my Scaleway account? -If you log in to Dedibox using an email associated with a Scaleway account that has MFA (via TOTP or passkey), the security settings of the latter will take precedence. -This means you will need to complete the MFA steps from your Scaleway account, using your authenticator app or passkey, when logging in to Dedibox. - -This measure ensures a consistent and secure authentication experience across Scaleway services, and you do not need to reconfigure anything, as the system will handle this automatically. - -### Can I still use my multifactor authentication (MFA) app? -Yes. If you were using a TOTP-based multifactor authentication app (such as Google Authenticator, Authy, or Microsoft Authenticator) with Dedibox, your MFA settings and credentials will be automatically migrated to Scaleway after the unification. - -### Will the current Dedibox API system continue to work? -Yes, the API system is not impacted by account unification. - -## Pricing and billing - -### Will the account unification affect my billing? -Account unification is free and does not impact your billing. Your Dedibox services and their associated billing will remain unchanged. - -The unification is primarily for account management and access convenience, allowing you to manage all your resources from a single Scaleway account. - -## Specifications - -### Do I have to manage my Dedibox resources on the Scaleway console from now on? -If you have linked your Dedibox account to Scaleway **before 28 October 2025**, you will still have access to your resources in both the [Dedibox](https://console.online.net/en/account/home) and [Scaleway](https://console.scaleway.com/organization) consoles, as before. - -If you did not link accounts before that date, your Dedibox resources will be available only in the [Dedibox console](https://console.online.net/en/account/home). - -### What do I need to do to prepare for the unification? -No action is required from you, as the account unification will be done automatically. We only ask that you **ensure your personal and corporate information is correct and up-to-date**. -After the unification is complete, you will receive emails to inform you about the next steps. - -## Usage and management - -### Can I edit my account information after the unification? -Yes. Once the account unification is completed, you will be able to manage and update your [Organization](/organizations-and-projects/concepts/#organization) information from the **Settings** space on [account.scaleway.com](http://account.scaleway.com) at any time. - -### How do I grant someone access to my account? -You can use the [outsourcing feature](/dedibox-account/how-to/outsource-dedibox/) in the Dedibox console to grant a user access to specific and selected resources. - -To give access to the entire account, [create a Member](/iam/how-to/manage-members/) in your Organization instead. - -## Support and troubleshooting - -### Who do I contact if I have issues or questions about Dedibox? -You can reach out to the [Dedibox support team](https://console.online.net/en/support/ticket/create) if you need any assistance, as usual. - -### What should I do if I have questions or need assistance with the unification? -Reach out to the [Scaleway Support team](https://console.scaleway.com/support/tickets/create) for assistance with any questions or issues you may encounter before or during the unification process. - -If you experience issues after the unification is complete, [write to the Dedibox Support](https://console.online.net/en/support/ticket/create) team for assistance. + --- +## Dedibox general FAQ + ## General Questions ### How long does it take to deliver my dedicated server? From 1f677b71dca0fb505bbcab134538e8accc14e5de Mon Sep 17 00:00:00 2001 From: Benedikt Rollik Date: Thu, 6 Nov 2025 09:54:12 +0100 Subject: [PATCH 5/5] Update macros/bare-metal/account-unification-faq.mdx Co-authored-by: Rowena Jones <36301604+RoRoJ@users.noreply.github.com> --- macros/bare-metal/account-unification-faq.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/macros/bare-metal/account-unification-faq.mdx b/macros/bare-metal/account-unification-faq.mdx index 81119f5250..4353d5285a 100644 --- a/macros/bare-metal/account-unification-faq.mdx +++ b/macros/bare-metal/account-unification-faq.mdx @@ -25,7 +25,7 @@ Your unified account has the same email address as the email address related to If you already had a Scaleway account, for example if you linked your Dedibox and Scaleway account before November 2025, this account must be used to connect to Dedibox console. - For clients who previously link their accounts, during the login workflow, you may be asked to choose an Organization to connect to Dedibox. You must choose the Organization already linked, meaning the one where you can already manage your Dedibox. See more on [Dedibox and Scaleway account linking](/dedibox-scaleway/reference-content/dedibox-scaleway-linking/). + For clients who previously linked their accounts, during the login workflow you may be asked to choose an Organization to connect to Dedibox. You must choose the Organization already linked, meaning the one where you can already manage your Dedibox. See more on [Dedibox and Scaleway account linking](/dedibox-scaleway/reference-content/dedibox-scaleway-linking/). ### How do I know if I am affected by this change?