diff --git a/pages/generative-apis/faq.mdx b/pages/generative-apis/faq.mdx
index 6fa8aee5f0..1924ba7e2b 100644
--- a/pages/generative-apis/faq.mdx
+++ b/pages/generative-apis/faq.mdx
@@ -152,6 +152,15 @@ If you require higher maximum output tokens, you can use [Managed Inference](htt
 ### Can I use OpenAI libraries and APIs with Scaleway's Generative APIs?
 Yes, Scaleway's Generative APIs are designed to be compatible with OpenAI libraries and SDKs, including the OpenAI Python client library and LangChain SDKs. This allows for seamless integration with existing workflows.
 
+### How can I convert audio files to a supported format?
+For audio transcription, supported formats are: `flac`, `mp3`, `mpeg`, `mpga`, `oga`, `ogg`, `wav`.
+For unsupported formats such as `m4a`, we recommend using third-party libraries or tools to convert them to a supported format, such as [ffmpeg](https://www.ffmpeg.org/) or [VLC](https://www.videolan.org/vlc/).
+For example, you can convert an `m4a` file to `mp3` using `ffmpeg` with:
+```bash
+ffmpeg -i audio-file.m4a audio-file.mp3
+```
+where `audio-file.m4a` is your original file.
+
 ## Usage and management
 
 ### Do model licenses apply when using Generative APIs?