Update troubleshooting.mdx (cloudflare#23209)

Adding information regarding scope of hardware support

Author: stechedo

src/content/docs/magic-wan/configuration/connector/troubleshooting.mdx

@@ -28,3 +28,7 @@ If you have other routing appliances behind Magic WAN Connector, make sure you c
 ## How do I know if my device is contacting Cloudflare?
 
 Magic WAN Connector sends a heartbeat periodically to Cloudflare. You can [access the Magic WAN dashboard](/magic-wan/configuration/connector/maintenance/heartbeat/), and check for the heartbeat status of your Connector device.
+
+## What do I do in the event of hardware issues with Magic WAN Connector?
+
+Cloudflare is the single point of contact for any issues related to Magic WAN Connector, including issues with hardware. When required, Cloudflare Support will work with our partner, TD Synnex, to resolve any issues with the physical device.