problem with synchronization of media library with jelyfin or emby

[seruff84]

jellyseerr gets this response from emby {"Items":[{"Name":"Murderbot","ServerId":"5e441e6344b34b4f89c237b1f0abf1d0","Id":"7","DateCreated":"2025-08-23T13:24:17.0000000Z","RunTimeTicks":15600000000,"ProviderIds":{"Tvdb":"443396","IMDB":"tt30444310","Official Website":"https://tv.apple.com/show/umc.cmc.5owrzntj9v1gpg31wshflud03","Tmdb":"241554","TV Maze":"73453"},"IsFolder":true,"Type":"Series","AirDays":[],"ImageTags":{"Primary":"b72701c37d2f226a36e44df1db103d90","Logo":"ceefcf603e69b3ee98d14b88d0d681e2","Thumb":"ea57be507467a7cfc03659c38a3bfc25"},"BackdropImageTags":["1ea91586e9e9ed23583c57a9a0bf6d97"]}],"TotalRecordCount":1} but still can't sync the media library, there is an event in the logs: No information found for the show: Murderbot { "jellyfinitem": { "AirDays": [], "BackdropImageTags": [ "1ea91586e9e9ed23583c57a9a0bf6d97" ], "Id": "7", "ImageTags": { "Logo": "ceefcf603e69b3ee98d14b88d0d681e2", "Primary": "b72701c37d2f226a36e44df1db103d90", "Thumb": "ea57be507467a7cfc03659c38a3bfc25" }, "IsFolder": true, "Name": "Murderbot", "RunTimeTicks": 15600000000, "ServerId": "5e441e6344b34b4f89c237b1f0abf1d0", "Status": "Continuing", "Type": "Series", "UserData": { "IsFavorite": false, "PlayCount": 0, "PlaybackPositionTicks": 0, "Played": false, "UnplayedItemCount": 10 } } }

[fallenbagel]

Is it possible to hop onto discord? We do support there. And this is due to a metadata issue usually but would need full logs to confirm.

[seruff84]

ок. https://discord.com/channels/952656177924300932/1408830651225997332/1408830651225997332

jellyseerr.log