Merge pull request #398 from segmentio/repo-sync

repo sync

Author: bot-docsteam

src/help/index.md

@@ -10,28 +10,26 @@ hidden: true
 Email support is available for all [Segment plans](https://segment.com/pricing/). If you're experiencing problems, have questions about implementing Segment, or want to report a bug, you can fill out the [support contact form](https://segment.com/help/contact/) and the Success Engineering team will get back to you.
 
 > note ""
-> You need a Segment.com account in order to file a support request. Don't worry! You can always sign up for a free workspace if you don't already have one.
+> You need a Segment account to file a support request. If you don't have one, sign up for a free workspace and then send your request.
 
 ### Segment Support Business Hours
 
-Segment's Support teams work standard business hours (roughly 9:00 AM to 5:30 PM, Monday through Friday) across the Pacific, GMT, and Australian Eastern time zones. Please note, however, that your specific support hours will be governed by the terms and conditions of your Agreement.
+Segment's Support teams work standard business hours (roughly 9:00 AM to 5:30 PM, Monday through Friday) across the Pacific, GMT, and Australian Eastern time zones. Your specific support hours, however, are governed by the terms and conditions of your agreement.
 
-Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of Segment's observed holidays, along with the region in which observance takes place.
-
-[Observed Holidays](https://support.twilio.com/hc/en-us/articles/223136127-Twilio-Support-business-hours)
+Standard business hours excludes Saturdays, Sundays, and local holidays. On these days, support responses might be delayed. Refer to [Twilio's support business hours guide](https://support.twilio.com/hc/en-us/articles/223136127-Twilio-Support-business-hours){:target="_blank"} for a list of Segment's observed holidays and the region in which observance takes place.
 
 ## Segment University
 
-[Segment University](https://university.segment.com/?utm=docs) is our free, online classroom for learning the basics of Segment.
+[Segment University](https://university.segment.com/?utm=docs){:target="_blank"} is Segment's free, online classroom for learning the basics of Segment.
 
 ## Analytics Academy
 
-[Analytics Academy](https://segment.com/academy/?utm=docs) is a series of lessons designed to help you understand the value of analytics as a discipline, and to help you think through your analytics needs, and get started creating robust and flexible analytics systems to help you grow.
+[Analytics Academy](https://segment.com/academy/?utm=docs){:target="_blank"}  is a series of lessons designed to help you understand the value of analytics as a discipline. Analytics Academy will help you think through your analytics needs so you can start creating robust and flexible analytics systems.
 
 ## Recipes
 
-Need ideas or prior art? [Segment Recipes](https://segment.com/recipes/?utm=docs) are some cool things you can do by hooking your Segment workspace up to different Destination tools. Everything from sending tailored onboarding emails, to joining and cleaning your data with third party tools
+Wondering what you can do with Segment? Check out [Segment Recipes](https://segment.com/recipes/?utm=docs){:target="_blank"} for inspiration on what you can achieve by connecting your Segment workspace to different Destinations, from tailored onboarding emails to joining and cleaning your data with third-party tools.
 
 ## Other Resources
 
-Still hungry for more? Check out our list of [other Segment Resources](https://segment.com/resources/?utm=docs)!
+Head over to [Segment Resources](https://segment.com/resources/?utm=docs){:target="_blank"} for Segment case studies, webinars, courses, and more.