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Update src/connections/sources/catalog/libraries/website/shopify/index.md
Co-authored-by: forstisabella <[email protected]>
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src/connections/sources/catalog/libraries/website/shopify/index.md

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@@ -267,8 +267,8 @@ The following user profile details will be sent to Segment as they become availa
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** Under reporting of events **
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This Source uses client side Javascript to send data to Segment. As with any client side analytics tracking it is possible that some ad-blockers will prevent data being sent to Segment. This can lead to an under reporting of events to Segment.
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** When do identify() events trigger? **
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`identify()` events will only trigger when `Checkout Started`, `Address Info Entered`, `Shipping Info Entered`, `Contact Info Entered`, `Payment Info Entered` or `Order Completed` `track()` are triggered. Ensure that the 'Send identify() calls' checkbox is enabled.
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### When do Identify events trigger?
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To send Identify events, you must select the 'Send identify() calls' checkbox. If this setting is selected, Identify events are triggered when `Checkout Started`, `Address Info Entered`, `Shipping Info Entered`, `Contact Info Entered`, `Payment Info Entered` or `Order Completed` Track calls are triggered.
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### Why aren't my Identify events triggering when expected?
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To save on API call volume, Segment only triggers an Identify event when user profile details have changed. If no change is detected, then the Identify call is not triggered.

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