Editing pass [netlify-build]

Author: forstisabella

src/privacy/account-deletion.md

@@ -2,7 +2,7 @@
 title: Account & Data Deletion
 ---
 
-Segment allows you to delete data at a variety of levels. You can delete specific data relating to an individual end user, all data from associated with a source, or all data within your entire workspace.
+Segment allows you to delete specific data relating to an individual end user, all data from associated with a source, or all data within your entire workspace.
 
 ## Delete individual user data
 To delete the data for an individual user from you workspace, follow the instructions on the [User Deletion and Suppression](/docs/privacy/user-deletion-and-suppression) page.
@@ -22,13 +22,13 @@ To delete the data for an entire source, email the Customer Success team [(frien
 
 Workspace admins can delete all of the data associated with a workspace, including customer data. 
 
-To delete all data from one workspace:
+**To delete all data from one workspace:**
 
-1. Open the Segment app, and select **Settings.**
+1. Sign in to the Segment app, select the workspace you'd like to delete, and click **Settings.**
 2. On the General Settings page, click the **Delete Workspace** button. 
 3. Follow the prompts on the pop-up to delete your workspace. 
 
-To delete data from all workspaces associated with your account:
+**To delete data from all workspaces in which you have workspace admin permissions:**
 
 1. Sign in to the Segment app. 
 2. Navigate to the [User Settings page](https://app.segment.com/settings/user). 
@@ -44,7 +44,7 @@ If you do not delete your workspace after you stop using Segment, **your data re
 
 ### What is a complete data purge?
 
-A complete data purge is the mechanism Segment uses to completely remove all workspace and customer data from internal Segment servers across all product areas. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team by emailing [([email protected])](mailto:[email protected]). In your email to Customer Success, include either the slug or the ID of the workspace that you'd like to delete. Deletions related to data purges will *not* be forwarded to your connected third-party destinations or raw data destinations. 
+A complete data purge is the way Segment removes all workspace and customer data from internal servers across all product areas. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team by emailing [([email protected])](mailto:[email protected]). In your email to Customer Success, include either the slug or the ID of the workspace that you'd like to delete. Deletions related to data purges will *not* be forwarded to your connected third-party destinations or raw data destinations. 
 
 > error " "
-> Segment waits for five days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted,  reach out to [[email protected]](mailto:[email protected]) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.
+> Segment waits for five calendar days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted, reach out to [[email protected]](mailto:[email protected]) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.

src/privacy/bcr-compliance.md

@@ -10,10 +10,10 @@ In response to the passage of the General Data Protection Regulation (GDPR) poli
 
 Twilio has two BCR policies: a [Controller policy](https://www.twilio.com/legal/bcr/controller) and a [Processor policy](https://www.twilio.com/legal/bcr/processor). Segment, as a processor of individual data, complies with the Processor policy.
 
-### Where can I learn more about Twilio's Binding Corporate Rules?
+## Where can I learn more about Twilio's Binding Corporate Rules?
 
 To learn more about Twilio's Binding Corporate Rules (BCRs,) read the [full version on twilio.com/legal](https://www.twilio.com/legal/bcr) or reach out to [[email protected]](mailto:[email protected]).
 
-### What do Twilio's Binding Corporate Rules mean for my data?
+## What do Twilio's Binding Corporate Rules mean for my data?
 
-Twilio's BCRs inform the way your user data must be stored, processed, and deleted. While the ways Segment stores and processes user data are already in compliance with Twilio's BCRs, [an additional data deletion method](/docs/privacy/account-deletion/#delete-your-workspace-data) was introduced to comply with the ["Storage limitation"](https://www.twilio.com/legal/bcr/processor#part-ii-our-obligations) section of the Processor policy. This new data deletion method, along with the existing methods of deleting [individual user data](/docs/privacy/account-deletion/#delete-individual-user-data) and [source data](/docs/privacy/account-deletion/#delete-data-from-a-source), ensure that Segment's policies are now in alignment with Twilio's BCRs. 
+Twilio's BCRs inform the way your user data must be stored, processed, and deleted. While the ways Segment stores and processes user data are already in compliance with Twilio's BCRs, [an additional data deletion method](/docs/privacy/account-deletion/#delete-your-workspace-data) for all workspace data was introduced to comply with the ["Storage limitation"](https://www.twilio.com/legal/bcr/processor#part-ii-our-obligations) section of the Processor policy. This new data deletion method, along with the existing methods of deleting [individual user data](/docs/privacy/account-deletion/#delete-individual-user-data) and [source data](/docs/privacy/account-deletion/#delete-data-from-a-source), ensure that Segment's policies now align with Twilio's BCRs.