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Alphabetize Event Properties
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‎src/connections/sources/catalog/cloud-apps/regal-voice/index.md

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@@ -75,43 +75,33 @@ The table below lists events that Regal Voice sends to Segment. These events app
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<td>Description</td>
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</tr>
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<tr>
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<td>`channel`</td>
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<td>The marketing channel: "voice" or "sms"</td>
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</tr>
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<tr>
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<td>`phone`</td>
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<td>The phone number the subscription update was applied to. Phone number is the unique identifier for a contact in Regal Voice</td>
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<td>`call_id`</td>
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<td>Task Id for the call</td>
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</tr>
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<tr>
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<td>`email`</td>
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<td>The last email associated with the contact</td>
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<td>`campaign_id`</td>
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<td>Campaign Id</td>
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</tr>
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<tr>
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<td>`ip`</td>
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<td>The IP address from where the subscription update was initiated.</td>
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<td>`campaign_friendly_id`</td>
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<td>Campaign Friendly Id as seen in the App</td>
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</tr>
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<tr>
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<td>`source`</td>
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<td>Source of the subscription update.
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A source value that starts with "Brand." indicates that the subscription update was initiated by the Brand (outside of the Regal Voice platform).
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A source value that starts with "RegalVoice." indicates that the supscription update was initiated through the Regal Voice platform. </td>
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<td>`campaign_name`</td>
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<td>Campaign Name</td>
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</tr>
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<tr>
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<td>`text`</td>
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<td>The exact text the contact was presented for opt in</td>
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<td>`channel`</td>
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<td>The marketing channel: "voice" or "sms"</td>
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</tr>
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<tr>
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<td>`timestamp`</td>
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<td>Unix timestamp for when the event took place</td>
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<td>`completed_at`</td>
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<td>UTC Timestamp when the task was completed</td>
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</tr>
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<tr>
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<td>`contact_phone`</td>
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<td>Phone number of the contact</td>
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</tr>
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<tr>
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<td>`regal_voice_phone`</td>
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<td>RegalVoice phone number</td>
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</tr>
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<tr>
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<td>`content`</td>
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<td>Content of the message</td>
@@ -120,38 +110,54 @@ The table below lists events that Regal Voice sends to Segment. These events app
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<td>`direction`</td>
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<td>INBOUND or OUTBOUND</td>
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</tr>
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<tr>
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<td>`disposition`</td>
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<td>Task disposition</td>
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</tr>
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<tr>
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<td>`email`</td>
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<td>The last email associated with the contact</td>
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</tr>
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<tr>
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<td>`ended_at`</td>
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<td>UTC timestamp when the conversation was ended</td>
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</tr>
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<tr>
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<td>`from_number`</td>
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<td>Phone number that sent the message</td>
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</tr>
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<tr>
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<td>`to_number`</td>
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<td>Phone number to which the message was sent</td>
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<td>`handle_time`</td>
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<td>Full duration task was being handled, including talk time and wrap time (completed_at - started_at<td>
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</tr>
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<tr>
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<td>`media_url`</td>
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<td>Media URL (if it was an MMS)</td>
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<td>`ip`</td>
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<td>The IP address from where the subscription update was initiated.</td>
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</tr>
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<tr>
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<td>`sms_conversation_id`</td>
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<td>Task ID for the conversation. (If the sms was part of a two-way conversation with an Agent, rather than just an automated outbound sms)</td>
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<td>`media_url`</td>
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<td>Media URL (if it was an MMS)</td>
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</tr>
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<tr>
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<td>`campaign_friendly_id`</td>
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<td>Campaign Friendly Id as seen in the App</td>
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<td>`notes`</td>
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<td>Task notes</td>
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</tr>
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<tr>
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<td>`campaign_id`</td>
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<td>Campaign Id</td>
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<td>`objections`</td>
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<td>Task objections</td>
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</tr>
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<tr>
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<td>`campaign_name`</td>
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<td>Campaign Name</td>
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<td>`phone`</td>
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<td>The phone number the subscription update was applied to. Phone number is the unique identifier for a contact in Regal Voice</td>
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</tr>
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<tr>
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<td>`queue`</td>
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<td>Task Queue</td>
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</tr>
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<tr>
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<td>`regal_voice_phone`</td>
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<td>RegalVoice phone number</td>
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</tr>
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<tr>
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<td>`scheduling_agent_fullname`</td>
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<td>Full name of the agent who scheduled the Callback</td>
@@ -161,7 +167,24 @@ The table below lists events that Regal Voice sends to Segment. These events app
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<td>Email of the agent who scheduled the Callback</td>
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</tr>
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<tr>
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<td>`target_agent_fullname`</td>
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<td>`sms_conversation_id`</td>
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<td>Task ID for the conversation. (If the sms was part of a two-way conversation with an Agent, rather than just an automated outbound sms)</td>
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</tr>
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<tr>
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<td>`source`</td>
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<td>Source of the subscription update.
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A source value that starts with "Brand." indicates that the subscription update was initiated by the Brand (outside of the Regal Voice platform).
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A source value that starts with "RegalVoice." indicates that the supscription update was initiated through the Regal Voice platform. </td>
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</tr>
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<tr>
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<td>`started_at`</td>
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<td>UTC timestamp when the conversation was started<td>
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</tr>
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<tr>
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<td>`talk_time`</td>
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<td>Duration of conversation (ended_at - started_at)<td>
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</tr>
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<td>`target_agent_fullname`</td>
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<td>Full name of the agent who contact (and all contact’s tasks) are assigned to</td>
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<tr>
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<td>Unique identifier for the task. Will match the call_id or sms_conversation_id of a completed task event.</td>
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</tr>
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<tr>
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<td>`type`</td>
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<td>Task Type</td>
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</tr>
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<tr>
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<td>`call_id`</td>
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<td>Task Id for the call</td>
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</tr>
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<tr>
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<td>`disposition`</td>
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<td>Task disposition</td>
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<td>`text`</td>
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<td>The exact text the contact was presented for opt in</td>
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</tr>
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<tr>
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<td>`objections`</td>
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<td>Task objections</td>
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<td>`timestamp`</td>
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<td>Unix timestamp for when the event took place</td>
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</tr>
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<tr>
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<td>`notes`</td>
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<td>Task notes</td>
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<td>`to_number`</td>
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<td>Phone number to which the message was sent</td>
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</tr>
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<tr>
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<td>`handle_time`</td>
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<td>Full duration task was being handled, including talk time and wrap time (completed_at - started_at)</td>
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<td>`type`</td>
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<td>Task Type</td>
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<tr>
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<td>`wrapup_time`</td>
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<td>Duration task was in wrap up (completed_at - ended_at)</td>
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</tr>
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<td>`talk_time`</td>
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<td>Duration of conversation (ended_at - started_at)</td>
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<td>`started_at`</td>
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<td>UTC timestamp when the conversation was started</td>
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</tr>
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<td>`ended_at`</td>
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<td>UTC timestamp when the conversation was ended</td>
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</tr>
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<tr>
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<td>`completed_at`</td>
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<td>UTC Timestamp when the task was completed</td>
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</tr>
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</table>
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## Adding Destinations

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