More edits [netlify-build]

Author: rchinn1

src/engage/trait-activation/id-sync.md

@@ -63,23 +63,17 @@ With Customized setup, you can choose which identifiers you want to map downstre
 
 
 ## Frequently asked questions
-{% faq %}
-{% faqitem What's the difference between Trait Enrichment and ID Sync? %}
 
-**Trait Enrichment** maps the traits data you've collected with Engage to use when syncing Audiences and Journeys to destinations. 
+#### What's the difference between Trait Enrichment and ID Sync?
 
-**ID Sync** maps the identities data gathered for a profile for use when syncing Audiences and Journeys to destinations.
+**Trait Enrichment** maps the traits data you've collected with Engage to use when syncing audiences and Journeys to destinations. 
 
-{% endfaqitem %}
+**ID Sync** maps the identities data gathered for a profile for use when syncing audiences and Journeys to destinations.
 
-{% faqitem How do syncs differ between Audiences with ID Sync and Audiences without ID Sync? %}
+#### How do syncs differ between audiences with ID Sync and audiences without ID Sync? 
 
 Audiences without ID Sync aren't allowed to select any strategy, and by default will send all values of an identifier to the destination. Also, audiences without ID Sync don't send any custom identifiers that are present in your space. 
 
 
-{% endfaqitem %}
-
-{% faqitem Can I edit config once the audience has synced? %}
+#### Can I edit config once the audience has synced? 
 Yes, you can edit configuration in the Destination **Settings** tab at any time. However, changes will only take place in subsequent audience syncs, or in new audiences connected to the destination.
-{% endfaqitem %}
-{% endfaq %}

src/engage/trait-activation/trait-enrichment.md

@@ -29,7 +29,7 @@ To set up Trait Enrichment with [Audiences](/docs/engage/audiences/):
 1. Navigate to **Engage** > **Audiences**.
 2. [Create a new Audience](/docs/engage/audiences/). From the **Select Destination** tab in the Audience builder, select your destination.
 - If you don't see any destinations to add, you'll need to [add a destination](/docs/connections/destinations/add-destination/#adding-a-destination) to your Engage space first.
-- For existing Audiences, select the connected Destination from the Audience Overview page.
+- For existing audiences, select the connected Destination from the Audience Overview page.
 3. In the **Event Settings** section, you'll see two options: **Default Setup** and **Customized Setup**. For Trait Enrichment, select [**Customized Setup**](#customized-setup). 
 
 ### Set up Trait Enrichment with Journeys
@@ -126,30 +126,22 @@ For best results with Trait Enrichment, Segment recommends:
 - Using smaller audiences for real-time use cases, as data delivery is slower for large audiences. 
 
 ## Frequently asked questions
-{% faq %}
-{% faqitem What's the difference between Trait Enrichment and ID Sync? %}
 
-**Trait Enrichment** lets you map the traits data you've collected with Engage to use when syncing Engage Audiences and Journeys to destinations. 
+#### What's the difference between Trait Enrichment and ID Sync? 
 
-**ID Sync** lets you map the identities data gathered for a profile for use when syncing Engage Audiences and Journeys to destinations.
+**Trait Enrichment** lets you map the traits data you've collected with Engage to use when syncing audiences and Journeys to destinations. 
 
-{% endfaqitem %}
+**ID Sync** lets you map the identities data gathered for a profile for use when syncing audiences and Journeys to destinations.
 
-{% faqitem How do syncs differ between Audiences with Trait Enrichment and Audiences without Trait Enrichment? %}
+#### How do syncs differ between audiences with Trait Enrichment and audiences without Trait Enrichment? 
 
-Trait Enrichment on existing Audience destinations doesn't automatically resync the entire audience. Only new data flowing into Segment will adhere to the new trait criteria. 
+Trait Enrichment on existing audience destinations doesn't automatically resync the entire audience. Only new data flowing into Segment will adhere to the new trait criteria. 
 
-{% endfaqitem %}
-
-{% faqitem Can I edit mappings once Segment syncs the Audience? %}
+#### Can I edit mappings once Segment syncs the audience? 
 
 Yes, you can edit mappings in the Destination `Mappings` tab at any time. However, changes will only take place in subsequent audience syncs or in new audiences connected to the destination.
 
-{% endfaqitem %}
-
-{% faqitem Does Trait Enrichment guarantee match rate improvements? %}
+#### Does Trait Enrichment guarantee match rate improvements? 
 
 No. Segment doesn't guarantee match rate improvements with Trait Enrichment. Match rates depend on data quality.
 
-{% endfaqitem %}
-{% endfaq %}