Update index.md file

Author: Jerusheya

src/connections/sources/catalog/cloud-apps/freshchat-source/index.md

@@ -7,37 +7,29 @@ id: tCkZda6aKQ
 
 [Freshchat](https://www.freshworks.com/live-chat-software/){:target="_blank"} is a modern messaging software built for sales and customer engagement teams to talk to customers across websites, emails and social networks.
 
-This source is maintained by Freshworks. For any issues with the source, contact the [Freshchat Support team](mailto:[email protected])
+This source is maintained by Freshworks. For any issues with the source, contact the [Freshchat Support team](mailto:[email protected]).
 
 ## Getting started:
 
 Before you start, make sure that you have admin rights in Freshchat and [Workspace Owner or Source Admin roles](/docs/segment-app/iam/roles/) in Segment.
 
-**Step 1:** Authenticate Segment
-
 1. From your workspace's [Sources catalog page](https://app.segment.com/goto-my-workspace/sources/catalog){:target="_blank"} click **Add Source**.
 2. Search for "Freshchat" in the Sources Catalog, select Freshchat, and click **Add Source**.
 3. On the next screen, give the Source a nickname and configure any other settings.
     - The nickname is used as a label in the Segment app, and Segment creates a related schema name in your warehouse. The nickname can be anything, but Segment recommend using something that reflects the source itself and distinguishes amongst your environments (eg. Freshchat_Prod, Freshchat_Staging, Freshchat_Dev).
 4. Click **Add Source** to save your settings.
 5. Copy the Write key from the Segment UI to use in Freshchat.
-
-**Step 2:** Authenticate Freshchat
-
-1. Log in to your Freshchat account.
-2. In Freshchat, navigate to Admin → Marketplace Apps → Segment Integration.
-3. Paste the your Segment write key and click **Authenticate account** to connect.
-4. After your account is authenticated, select one or more of the following events to send to Segment:
+6. Log in to your Freshchat account.
+7. In Freshchat, navigate to Admin → Marketplace Apps → Segment Integration.
+8. Paste the your Segment write key and click **Authenticate account** to connect.
+9. After your account is authenticated, select one or more of the following events to send to Segment:
     - onAgentActivityCreate
     - onConversationCreate
     - onConversationUpdate
     - onMessageCreate
 For more information about Product Events, see the [Freshchat Product Events](https://developers.freshchat.com/v2/docs/product-events/){:target="_blank”} documentation.
-
-**Step 3:** Select Freshchat events to send to Segment
-
-1. There are [4 events](https://developers.freshchat.com/v2/docs/product-events/#) that can be pushed to Segment. You will be able to choose the events that you want to send to Segment
-2. You can add/remove the events that you want to send anytime after the app installation
+10. There are [4 events](https://developers.freshchat.com/v2/docs/product-events/#) that can be pushed to Segment. You will be able to choose the events that you want to send to Segment
+11. You can add/remove the events that you want to send anytime after the app installation
 
 ### Events