DOC-460 Updating BCR page with info from meeting with PM

Author: forstisabella

src/_data/sidenav/main.yml

@@ -322,6 +322,8 @@ sections:
       title: Complying With GDPR
     - path: /privacy/user-deletion-and-suppression
       title: User Deletion and Suppression
+  - path: /privacy/bcr-compliance
+    title: Twilio's Binding Corporate Rules 
   - path: /privacy/faq
     title: Privacy FAQs
 - section_title: Protocols

src/privacy/bcr-compliance.md

@@ -1,46 +1,53 @@
 ---
-title: Complying with Twilio's Binding Corporate Rules (BCRs)
+title: Twilio's Binding Corporate Rules (BCRs)
 ---
 
-In response to the passage of the General Data Protection Regulation (GDPR) policy in the European Union, Twilio implemented a set of [Binding Corporate Rules (BCRs)](https://www.twilio.com/legal/binding-corporate-rules) that inform how Twilio, Segment, and Sendgrid store and process personal data. In order to be in alignment with Twilio's BCRs, Segment introduced a new data deletion process that allow customers to remove all of their workspace and user data immediately. 
-<!-- confirm how long a complete data purge takes -->
+In response to the passage of the General Data Protection Regulation (GDPR) policy in the European Union, Twilio implemented a set of [Binding Corporate Rules (BCRs)](https://www.twilio.com/legal/binding-corporate-rules) that inform how Segment stores and processes personal data. In order to be in alignment with Twilio's BCRs, Segment introduced a new data deletion process that allows customers to remove all of their workspace and user data within 30 days of deleting their workspace. 
 
 ## What are Binding Corporate Rules?
 
-[Binding Corporate Rules (BCRs)](https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/binding-corporate-rules-bcr_en) are enforceable, legally binding codes of conduct that explain the ways companies store and process personal data. BCRs must be approved by the data protection authority in all European Union member states, as stipulated in [Article 63 of the GDPR](https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN). 
+[Binding Corporate Rules (BCRs)](https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/binding-corporate-rules-bcr_en) are enforceable, legally binding codes of conduct that explain the ways companies store and process personal data. These codes contain information about data protection principles, tools used to protect the security of your data, and a method of accountability, or some way that proves the BCRs are externally (outside of the company) and internally (inside of the company) binding.  BCRs are often specific to the storage and transfer (Controller) or processing (Processor) of personal data. 
+
+Twilio has two sets of BCRs: a [Controller policy](https://www.twilio.com/legal/bcr/controller) and a [Processor policy](https://www.twilio.com/legal/bcr/processor). Segment, as a processor of individual data, falls under the Processor policy.
 
 ### Where can I learn more about Twilio's Binding Corporate Rules?
 
-You can learn more about Twilio's Binding Corporate Rules (BCRs) by navigating to the [web version of the BCRs](https://www.twilio.com/legal/bcr) or by reaching out to 
+You can learn more about Twilio's Binding Corporate Rules (BCRs) by reading the [latest version of the BCRs](https://www.twilio.com/legal/bcr) or by reaching out to [email protected].
 
-<!-- add email for privacy/legal? Ask Brie on Friday -->
+### What do Twilio's Binding Corporate Rules mean for my data?
 
-## What do the Binding Corporate Rules mean for my data?
+<!-- complete thjis section-->
 
-<!-- summarize BCRs in this section? -->
+Twilio's BCRs
 
 ## How can I delete data from my workspace?
 
+You can choose to delete the data from an individual user, from an entire source, or from your entire workspace. 
+
+### Deleting individual user data
+To delete the data for an individual user from you workspace, follow the instructions on the [User Deletion and Suppression](/docs/privacy/user-deletion-and-suppression) page.
+
+### Deleting data from a source
+To delete the data for an entire source, send a request to the the Customer Success team by emailing [[email protected]](mailto:[email protected]) with your workplace slug, the source you'd like to delete data from, and the time frame for the data you'd like to delete. 
+
+> note "Deleting source data"
+> When Segment deletes your data for a particular source, they do not forward that deletion to sources or data storage providers associated with your account. To remove your data from external providers, please reach out to the individual providers about their deletion practices. 
+
+### Deleting your workspace data
+
 To delete all data from your workspace, including customer data:
 
 1. Open the Segment app, and select **Settings.**
 2. On the General Settings page, click the **Delete Workspace** button. 
 3. Follow the prompts on the pop-up to delete your workspace. 
 
-After you delete your workspace, Segment removes all data associated with your workspace and users immediately in a process called a [complete data purge](#what-is-a-complete-data-purge). 
-
-If you do not manually delete your data after you stop using Segment, it is removed from Segment servers after 30 days. 
-
-<!-- Double check how long the data remains in Segment servers, and how long a complete data purge takes (is it immediate? is it done within 24 hours?) -->
+After you delete your workspace, Segment removes all data associated with your workspace within 30 days in a process called a [complete data purge](#what-is-a-complete-data-purge). 
 
-> warning " "
-> If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment servers, please reach out to the Deletions and Compliance team [[email protected]](mailto:[email protected]) with the slug, workplace owner, and nickname of the workspace you would like to have purged from Segment servers. 
+> warning "Purging data from workspaces deleted prior to March 31, 2022"
+> If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment servers, please raise a support ticket with the Customer Success team by emailing [[email protected]](mailto:[email protected]). In your email to Customer Success, please include either the slug or the ID of the workspace you'd like to have purged from Segment servers. 
 
-<!-- Confirm email for D&C and required information for a workspace you'd like to have deleted -->
+If you do not delete your data after you stop using Segment, it remains in Segment's internal servers until you submit a written request that your data be deleted. 
 
 ### What is a complete data purge?
 
-A complete data purge is the mechanism Segment uses to completely remove all workspace and customer data from internal Segment servers. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or provide a written request to the Deletions and Compliance team [[email protected]](mailto:[email protected]) that contains the following information:
-- slug
-- workplace owner
-- nickname of the workspace 
+A complete data purge is the mechanism Segment uses to completely remove all workspace and customer data from internal Segment servers. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team [[email protected]](mailto:[email protected]) that contains either the workplace slug or the workspace ID of the workspace that you'd like to delete.

src/privacy/user-deletion-and-suppression.md

@@ -6,7 +6,7 @@ In keeping with Segment's commitment to GDPR and CCPA readiness, Segment offers
 
 [Contact Support](https://segment.com/help/contact/) if you need to process more than 100,000 users within a 30 day period.
 
-> info "Business Plan Customers)"
+> info "Business Plan Customers"
 > If you use this feature to delete data, you can not Replay the deleted data. For standard Replay requests, you must wait for any pending deletions to complete, and you cannot submit new deletion requests for the period of time that Segment replays data for you.
 
 > info ""