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Removing redundancy in 'how a sync works' include
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src/_includes/content/how-a-sync-works.md

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When Segment loads data into your warehouse, each sync goes through the following steps:
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1. **Ping:** Segment servers connect to your warehouse. For Redshift warehouses, Segment also runs a query to determine how many slices a cluster has at this step. <br/>Common reasons a sync would fail at this step include a blocked VPN/IP, a warehouse that isn't publicly available, and user permission/credential errors.
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1. **Ping:** Segment servers connect to your warehouse. For Redshift warehouses, Segment also runs a query to determine how many slices a cluster has. <br/>Common reasons a sync would fail at this step include a blocked VPN/IP, a warehouse that isn't publicly available, and user permission/credential errors.
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2. **Scan:** Segment finds new events in AWS S3 and updated objects in Dynamo.
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3. **Download:** Segment pulls the events and objects into a staging area.
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4. **Process:** The raw Segment event and object archive files are transformed into database-specific formats. The [warehouse schema](/docs/connections/storage/warehouses/schema/) is also defined in this step.

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