@@ -29,6 +29,14 @@ The table below lists events that Regal Voice sends to Segment. These events app
29
29
<td >Event Name</td >
30
30
<td >Description</td >
31
31
</tr >
32
+ <tr >
33
+ <td >agent.activity.updated</td >
34
+ <td >An agent’s activity status was changed.</td >
35
+ </tr >
36
+ <tr >
37
+ <td >call.completed</td >
38
+ <td >An inbound or outbound call with a contact was completed. This includes calls that were not answered</td >
39
+ </tr >
32
40
<tr >
33
41
<td >contact.subscribed</td >
34
42
<td >A contact was subscribed to a marketing channel</td >
@@ -45,6 +53,10 @@ The table below lists events that Regal Voice sends to Segment. These events app
45
53
<td>contact.experiment.assigned</td>
46
54
<td>A contact was assigned to an experiment</td>
47
55
</tr >
56
+ <tr >
57
+ <td >sms.conversation.completed</td >
58
+ <td >An SMS conversation between a contact and an agent was completed in the Regal Voice agent desktop</td >
59
+ </tr >
48
60
<tr >
49
61
<td >sms.queued</td >
50
62
<td >An sms was queued to be sent from RegalVoice to contact</td >
@@ -61,21 +73,13 @@ The table below lists events that Regal Voice sends to Segment. These events app
61
73
<td >sms.received</td >
62
74
<td >An sms was received from a contact</td >
63
75
</tr >
64
- <tr >
65
- <td >task.created</td >
66
- <td >A call or sms task was created</td >
67
- </tr >
68
76
<tr >
69
77
<td>task.canceled</td>
70
78
<td>A call or sms task was canceled</td>
71
79
</tr >
72
80
<tr >
73
- <td >sms.conversation.completed</td >
74
- <td >An SMS conversation between a contact and an agent was completed in the Regal Voice agent desktop</td >
75
- </tr >
76
- <tr >
77
- <td >call.completed</td >
78
- <td >An inbound or outbound call with a contact was completed. This includes calls that were not answered</td >
81
+ <td >task.created</td >
82
+ <td >A call or sms task was created</td >
79
83
</tr >
80
84
</table >
81
85
@@ -86,10 +90,30 @@ The table below lists events that Regal Voice sends to Segment. These events app
86
90
<td >Property Name</td >
87
91
<td >Description</td >
88
92
</tr >
93
+ <tr >
94
+ <td >`agent_activity_name`</td >
95
+ <td >Name of agent’s new availability status.</td >
96
+ </tr >
97
+ <tr >
98
+ <td >`agent_availability`</td >
99
+ <td >Availability of agent’s previous activity status. Can be true or false.</td >
100
+ </tr >
89
101
<tr >
90
102
<td >`agent_email`</td >
91
103
<td >Email of the agent who took an action</td >
92
104
</tr >
105
+ <tr >
106
+ <td >`agent_previous_activity_name`</td >
107
+ <td >Name of agent’s previous availability status.</td >
108
+ </tr >
109
+ <tr >
110
+ <td >`agent_previous_availability`</td >
111
+ <td >Availability of agent’s previous activity status. Can be true or false.</td >
112
+ </tr >
113
+ <tr >
114
+ <td >`agent_time_in_previous_activity`</td >
115
+ <td >Time (in seconds) agent spent in previous activity status.</td >
116
+ </tr >
93
117
<tr >
94
118
<td >`call_id`</td >
95
119
<td >Task Id for the call</td >
0 commit comments