More Fixes DOC-670

Author: pwseg

src/engage/campaigns/whatsapp-campaigns.md

@@ -42,10 +42,10 @@ With your entry condition added, you’re now ready to add an approved WhatsApp
 ### Add a WhatsApp step and publish your Journey
 
 1. Within the Journey builder, click the **+** node below your new condition.
-2. From the **Add step** window, click **Send a WhatsApp Message**.
+2. From the **Add step** window, click **Send a WhatsApp**.
 3. Pick an approved template from the template list, then choose **Select**.
 4. Give the WhatsApp message step a name.
-5. In the **Sender** field, choose **WhatsApp**. If successful, Segment returns `Messaging service validated`. Click **Save**.
+5. In the **Sender** field, choose **WhatsApp**, then click **Save**.
 6. Segment returns you to the Journey builder. Select **Publish**, then select **Publish journey** in the popup.
 
 Your Journey and WhatsApp campaign are now live. Users who trigger the WhatsApp step’s parent Journey condition will receive your SMS campaign.

src/engage/content/whatsapp.md

@@ -53,7 +53,7 @@ You can personalize your WhatsApp templates with merge tags based on profile tra
 
 To include merge tags in your template, click **+ Add merge tag** in the template builder and select the profile trait(s) you want to include in your message. 
 
-Segment displays the merge tag in the body as a numerical value surrounded by curly braces, like `{% raw %}{{1}}{% endraw %}`. When a user triggers your WhatsApp campaign, Segment will replace the merge tag with the specific value associated with that user's profile. 
+Segment displays the merge tag in the body as a numerical value surrounded by curly braces, like `{% raw %}{{1}}{% endraw %}`. When a susbcriber triggers your WhatsApp campaign, Segment will replace the merge tag with the specific value associated with that subscriber's profile. 
 
 If a merge tag doesn't apply to a subscriber, Engage will use the content you enter into the **Default content** field.
 

src/engage/journeys/build-journey.md

@@ -45,7 +45,7 @@ Journeys offers the following steps:
 - **Connect to existing steps**, which joins two separate branches.
 - **Send an email**, which sends a [Channels email](/docs/engage/campaigns/email-campaigns/) to a group of users
 - **Send an SMS**, which sends a [Channels SMS](/docs/engage/campaigns/sms-campaigns/) to a group of users
-- **Send a WhatsApp**, which sends a [Channels WhatsApp message](/docs/engage/campaigns/whatsapp-campaigns/) to a group of users
+- **Send a WhatsApp** (Beta), which sends a [Channels WhatsApp](/docs/engage/campaigns/whatsapp-campaigns/) to a group of users
 - **Send to Destinations**, which delivers information about the Journey to the selected Destination
 
 For more details on each available Journey step, view the [Journey step types documentation](/docs/engage/journeys/step-types).

src/engage/journeys/step-types.md

@@ -102,7 +102,7 @@ Follow these steps to add a Show an ad step to a Journey:
 
 ### Channels steps
 
-The **Send an Email**, **Send an SMS**, and **Send a WhatsApp** steps are only available on [Engage Premier](/docs/engage/onboarding/).
+The **Send an email**, **Send an SMS**, and **Send a WhatsApp** steps are only available on [Engage Premier](/docs/engage/onboarding/).
 
 #### Send an email
 
@@ -111,7 +111,7 @@ Use Twilio Engage to send email as a step in a Journey.
 > note ""
 > To send email in Engage, you must connect a [SendGrid subuser account](https://docs.sendgrid.com/ui/account-and-settings/subusers#create-a-subuser){:target="blank"} to your Segment space. Visit the [onboarding steps](/docs/engage/onboarding/) for more information.
 
-1. Click **Send an Email** from the **Select a Step** window.
+1. From the **Add step** window, **Send an email**.
 2. Build an email from scratch, or use an existing template as a starting point. You can use an existing template as a base to build the email, but any changes made from within Journeys won't be saved in the original email template. Click **Manage Templates** to visit the Email Templates page.
 3. Configure the email step.
     1. Add a step name.
@@ -130,9 +130,9 @@ Use Twilio Engage to send email as a step in a Journey.
 Use Twilio Engage to send an SMS message as a step in a Journey.
 
 > note ""
-> To send SMS and WhatsApp in Engage, you must connect a Twilio messaging service to your Segment workspace. Visit the [onboarding steps](/docs/engage/onboarding/) for more information.
+> To send SMS in Engage, you must connect a Twilio messaging service to your Segment workspace. Visit the [onboarding steps](/docs/engage/onboarding/) for more information.
 
-1. Click **Send an SMS** from the **Select a Step** window.
+1. From the **Add step** window, click **Send an SMS**.
 2. Build an SMS template from scratch, or select a previously built template. Click **Manage Templates** to visit the SMS Templates page.
 3. Configure the Send SMS step.
     1. Add a name to describe the step.
@@ -151,6 +151,12 @@ Use Twilio Engage to send a WhatsApp message as a step in a Journey.
 > info "WhatsApp Public Beta"
 > WhatsApp as an Engage channel is in public beta. 
 
+1. From the **Add step** window, click **Send a WhatsApp**.
+3. Pick an approved template from the template list, then choose **Select**.
+4. Give the WhatsApp message step a name.
+5. In the **Sender** field, choose **WhatsApp**, then click **Save** to add the WhatsApp message to your Journey.
+
+
 ### Send to Destinations
 
 The **Send to Destinations** step delivers information about the Journey to the selected Destination. For more information, see [Send data to Destinations](/docs/engage/journeys/send-data).

src/engage/onboarding.md

@@ -247,9 +247,9 @@ To finish setting up your Messaging Service, you’ll now [configure an event we
 > info "WhatsApp Public Beta"
 > WhatsApp as an Engage channel is in public beta. 
 
-To send WhatsApp messages in Twilio Engage, you'll provision a phone number through Twilio, connect your Facebook account, and create a WhatsApp messaging service.
+To send WhatsApp messages in Twilio Engage, you'll register a Twilio number with WhatsApp, connect your Facebook account, and create a WhatsApp messaging service.
 
-### Register a Twilio number with WhatApp
+### Register a Twilio number with WhatsApp
 
 1. [Purchase a phone number](https://support.twilio.com/hc/en-us/articles/223135247-How-to-Search-for-and-Buy-a-Twilio-Phone-Number-from-Console){:target="_blank"} within your Twilio Console.
 2. From the Twilio side menu, navigate to **Messaging > Senders > WhatsApp Senders**.