Merge pull request #4034 from segmentio/olesia-ag-patch-2

Add information about deleting/changing ExternalID's

Author: stayseesong

src/profiles/faqs.md

@@ -47,3 +47,6 @@ If two merged user profiles contain conflicting profile attributes, Segment sele
 ## What identifiers can the merged profile be queried/updated with?
 
 Any of the external IDs can be used to query a profile. When a profile is requested, Segment traverses the merge graph and resolves all merged profiles. The result is a single profile, with the latest state of all traits, events, and identifiers.
+
+### Can ExternalID's be changed or removed from the profiles?
+No. As the Identity Graph uses ExternalIDs, they remain for the lifetime of the user profile.