Merge pull request #7397 from segmentio/update-space-deletion

Update Unify space deletion docs

Author: forstisabella

src/privacy/account-deletion.md

@@ -20,14 +20,27 @@ To delete the data for an entire source, email the Customer Success team [(frien
 
 ## Delete the data from a Unify space
 
-Workspace Owners can delete a Unify space and all of its associated data by sending an email to the Customer Success team [([email protected])](mailto:[email protected]) to create a support ticket. In your email to Customer Success, include the following information:
- - Workspace slug
- - Unify space name
+Workspace Owners can delete a Unify space and all of its profiles, computed traits, audiences, journeys, and other settings. 
 
-Segment waits for 5 calendar days after your request before starting a space deletion. If you want to cancel your Unify space deletion request, email the Customer Success team [([email protected])](mailto:[email protected]) during the first 5 calendar days after your initial request. 
+To delete a Unify space: 
+1. Sign in to the Segment app and select **Unify**.
+2. From the Profile explorer page of your most recently selected Unify space, select **Spaces**. 
+3. On the Spaces tab, find the space you'd like to delete and click **Delete**.
+4. Enter the space name and click **Delete space**.
 
-> info "Data removed during a Unify space deletion"
-> When you delete a Unify space, Segment removes all profiles, computed traits, audiences, journeys, and other settings related to the Unify space from internal Segment servers. Unify space deletion doesn't delete data from connected Twilio Engage destinations. To remove your data from external destinations, reach out to the individual destination about their deletion practices. 
+> success ""
+> If you are unable to delete your Unify space, send an email to Segment's Customer Success Team [([email protected])](mailto:[email protected]) with your workspace slug and the name of the Unify space you'd like to delete. 
+
+Segment does not begin a Unify space deletion until 5 calendar days after you initiate a deletion request. If you would like to reverse your space deletion request, you must cancel your request during the 5 calendar days after your initial request. Once Segment deletes a Unify space, it can't be recovered.
+
+### Cancel a Unify space deletion request
+If you want to cancel your Unify space deletion request:
+1. Sign in to the Segment app and select **Unify**.
+2. From the Profile explorer page of your most recently selected Unify space, select **Spaces**. 
+3. On the Spaces tab, find the space you'd like to cancel the deletion of and click **Cancel deletion**. 
+
+> warning ""
+> Unify space deletion doesn't delete data from connected Twilio Engage destinations. To remove your data from external destinations, reach out to the individual destination about their deletion practices.
 
 ## Delete your workspace data