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Clarify the Identify device-mode functioning (#3520)
* Clarify the Identify device-mode functioning
Clarify that, for an Identify call to create an HubSpot contact, the Page or Track call needs to be done after the Identify one.
* Improved sentence clarity
Co-authored-by: stayseesong <[email protected]>
Co-authored-by: stayseesong <[email protected]>
> HubSpot's device-mode integration has two conditions for Identify to create or update a contact. Identify calls must include a `traits.email` value and need to go with a Page or Track call. You can read more from HubSpot's documentation[here](https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor){:target="_blank"}. If you are using HubSpot's cloud-mode integration, an Identify call will update records without the need for a Page or Track call.
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> HubSpot's device-mode integration has two conditions for Identify to create or update a contact: 1) Identify calls must include a `traits.email` value. 2) A Page or Track call must follow an Identify call. You can read more from [HubSpot's documentation](https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor){:target="_blank"}. If you are using HubSpot's cloud-mode integration, an Identify call updates records without the need for a Page or Track call.
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HubSpot does not accept any trait keys that contain upper case letters or spaces. Segment converts any custom traits you send to lower case, and replaces spaces with an underscore.
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