index.md

Author: Paul Yoo

src/connections/destinations/catalog/crisp/index.md

@@ -0,0 +1,46 @@
+---
+title: Crisp Destination
+rewrite: true
+---
+[Crisp](https://crisp.chat/?utm_source=segmentio&utm_medium=docs&utm_campaign=partners) is an all-in-one solution to communicate with your customers using text-messaging.
+
+This destination is maintained by Crisp. For any issues with the destination, [contact the Crisp Support team](mailto:[email protected]).
+
+## Getting Started
+
+{% include content/connection-modes.md %} 
+
+1. Go to the [Crisp Plugins page](app.crisp.chat).
+2. Search for the "Segment" plugin, click **Connect to Segment**.
+3. The Segment App opens in a new window. Log in to authenticate the connection from Crisp.
+4. Select the Workspace and Source to connect with Crisp.
+
+## Identify
+
+If you aren't familiar with the Segment Spec, take a look at the [Identify method documentation](https://segment.com/docs/connections/spec/identify/) to learn about what it does. An example call would look like:
+
+```js
+analytics.identify('userId123', {
+  name: 'John Doe',
+  email: '[email protected]',
+  phone: '012346789',
+  avatar: 'https://pbs.twimg.com/profile_images/834424630630817795/TfyS4uXb_400x400.jpg'
+});
+```
+Send Identify calls to create or update a User profile. The `email` trait is required to create new Users.
+
+## Track
+
+If you aren't familiar with the Segment Spec, take a look at the [Track method documentation](https://segment.com/docs/connections/spec/track/) to learn about what it does. An example call would look like:
+
+```js
+analytics.track('Completed Purchase', {
+  revenue: 42.99,
+  shippingMethod: '2-day',
+  category: 'Conversion'
+});
+```
+> warning ""
+> Be sure you send an Identify call for any user who will trigger Track calls. If Crisp receives a Track call for an unknown `userId`, the call is dropped.
+
+Crisp adds Track events to the User's profile events stream.