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@@ -14,7 +14,7 @@ Engage Channels builds on top of these Audiences, helping you connect with and m
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#### Create unified customer profiles
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Engage uses [Segment Identity Resolution](/docs/profiles/identity-resolution/) to take event data from across devices and channels and intelligently merge it into complete user- or account-level profiles. This gives your organization a single view of your customer base. To learn more, read the [Identity Resolution documentation](/docs/profiles/identity-resolution/).
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{% include components/reference-button.html href="https://segment.com/customers/frameio/" icon="personas.svg" title="Personalizing customer interactions" description="Support teams rely on Segment's unified profiles to make real-time and informed decisions about customers when answering tickets or taking support calls. Read about how the support team at Frame.io reduced ticket response time by 80%." %}
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{% include components/reference-button.html href="https://segment.com/customers/frame-io/" icon="personas.svg" title="Personalizing customer interactions" description="Support teams rely on Segment's unified profiles to make real-time and informed decisions about customers when answering tickets or taking support calls. Read about how the support team at Frame.io reduced ticket response time by 80%." %}
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#### Enrich profiles with new traits
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Add detail to user profiles with new traits and use them to power personalized marketing campaigns. You can add new traits to your user or account profiles in Engage using:
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