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src/privacy/account-deletion.md

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@@ -44,6 +44,7 @@ If you do not delete your workspace after you stop using Segment, **your data re
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### What is a complete data purge?
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A complete data purge is the mechanism Segment uses to completely remove all workspace and customer data from internal Segment servers across all product areas. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team by emailing [([email protected])](mailto:[email protected]). In your email to Customer Success, include either the slug or the ID of the workspace that you'd like to delete. Deletions related to data purges will *not* be forwarded to your connected third-party destinations or raw data destinations.
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> Segment waits for five days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted, reach out to [[email protected]](mailto:[email protected]) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.

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