Merge pull request #4878 from segmentio/Panandhan22-patch-1

Add to Engage FAQs

Author: rchinn1

src/engage/faqs.md

@@ -125,3 +125,8 @@ An audience/computed trait Run or a Sync may fail on its first attempt, but Enga
 
 If your team would like to avoid receiving the notifications for transient failures, please **[reach out to support](https://segment.com/help/contact/)**, who upon request can disable transient failure notifications.
 
+
+## Why is the user count in a journey step greater than the entry/previous step of the journey?
+
+Each step of a Journey is an Engage audience under the hood. The conditions stack, so a user must be a member of the previous step (audience) and meet all conditions to be added to subsequent steps. However, if the user no longer meets entry conditions for a particular step, they'll exit and you'll see the user count reduced. For any subsequent steps a user is still a part of, they'll remain until they no longer meet entry conditions. 
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