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src/personas/audiences/account-audiences.md

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@@ -8,16 +8,16 @@ Account-level audiences are Personas audiences for businesses that sell to other
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> info ""
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> Account-level audiences are available to workspaces on a **Personas Advanced** plan. If you're an existing Segment customer on a Personas Advanced plan, contact your Customer Success Manager for access to Account-level audiences. If you're a new customer, or do not have a CSM, [request a demo](https://segment.com/demo/).
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You can use account-level audiences to in the following use cases:
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You can use account-level audiences to accomplish the following use cases:
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- Identify a set of at-risk accounts based on associated users' log in patterns, and flag them in your customer service application
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- Identify a set of trial accounts which would benefit from a paid plan based on their use, and flag those in your CRM application
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- Create an email list of all users in accounts showing high adoption of a specific feature to aid in recruiting for user research
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| Use case | Required features | Detailed description |
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| ------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------- |
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| Create a list of accounts based on account-level traits, and/or the traits and behaviors of individual users associated with accounts | 1. Account-level audiences | Account-level audience conditions |
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| Create a list of accounts based on the collective behavior of all users associated with accounts | 1. Account-level computed trait or SQL trait. 2. Account-level audience (using computed trait as a condition) | Using account-level computed and SQL traits as account-level audience conditions |
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| Create a list of users based on a combination of user-lebevl traits and events, and account-level traits | 1. Account-level audience (using account-level trait as a condition) 2. User-level audience (using account-level audience membership as a condition) | Using account-level traits in user-level audiences |
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| Use case | Required features | Detailed description |
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| ------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| Create a list of accounts based on account-level traits, and/or the traits and behaviors of individual users associated with accounts | 1. Account-level audiences | [Account-level audience conditions](#account-level-audience-conditions) |
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| Create a list of accounts based on the collective behavior of all users associated with accounts | 1. Account-level computed trait or SQL trait. <br /> 2. Account-level audience (using computed trait as a condition) | [Using account-level computed and SQL traits as account-level audience conditions](#use-account-level-computed-and-sql-traits-as-account-level-audience-conditions) |
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| Create a list of users based on a combination of user-level traits and events, and account-level traits | 1. Account-level audience (using account-level trait as a condition) 2. User-level audience (using account-level audience membership as a condition) | [Using account-level traits in user-level audiences](#use-account-level-traits-in-user-level-audiences) |
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## Enable account-level audiences
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> [Reserved account-level custom traits](/docs/connections/spec/group/#traits) are not available in audience conditions. You must include them in the traits dictionary a second time using a non-reserved trait name to make them available in the audience builder.
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The three types of user-level conditions are:
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- **Any User** (default): Returns all acounts where *at least one user* associated with the account satisfies the specified condition
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- **Any User** (default): Returns all accounts where *at least one user* associated with the account satisfies the specified condition
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- **All users**: Returns all accounts where *all users* associated with the account satisfy the specified condition
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- **None of the users**: Returns all accounts where *no users* associated with the account satisfy the specified condition
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