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Remove Engage section for Kustomer destination
Remove Engage section for Kustomer destination as this integration doesn't support custom properties
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src/connections/destinations/catalog/kustomer/index.md

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---
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title: Kustomer Destination
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rewrite: true
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hide-personas-partial: true
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id: 5c73feeb9947e900010a60ac
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---
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[Kustomer](https://www.kustomer.com/?utm_source=segmentio&utm_medium=docs&utm_campaign=partners) is the next-generation customer management platform for the people-first enterprise. It enables support teams to get a holistic view of the customers they are engaging with, resulting in meaningful interactions between businesses and customers.
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Track calls will sent as a `tracking event` to Kustomer on the timeline of the customer who was tracked. If the `kustomer_session_id` is included, it will cluster this tracking event into a single "session" on the customer's timeline. If no `kustomer_session_id` is supplied, we will automatically generate session IDs based on time between tracking events. (Read why Segment doesn't have session tracking [here](https://segment.com/blog/facts-vs-stories-why-segment-has-no-sessions-api/)).
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[**ALERT:** ENGAGE SECTION IS NOT ACCURATE FOR THIS DESTINATION]
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This integration is maintained by Kustomer and they only accept standard properties (name, email, phone, etc.), not custom properties (e.g. my_computed_trait_name). Since, any Audience/Computed Trait created in Engage and sent to Kustomer would automatically be considered a custom property, Engage technically does not function properly with Kustomer.
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## Engage Limitation
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Kustomer destination only accepts standard properties (name, email, phone, etc.) and do not support custom properties. Any Audience/Computed Trait created in Engage will be considered a customer property by Kustomer destination, and is not supported.

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