Merge pull request #5899 from segmentio/Panandhan22-patch-5

Prediction failure

Author: pwseg

src/unify/Traits/predictions/index.md

@@ -5,7 +5,7 @@ redirect_from:
   - "/engage/audiences/predictive-traits"
 ---
 
-Predictions, Segment's artificial intelligence and machine learning feature, lets you predict the likelihood that users will perform any event tracked in Segment. 
+Predictions, Segment's artificial intelligence and machine learning feature, lets you predict the likelihood that users will perform any event tracked in Segment.
 
 With Predictions, you can identify users with, for example, a high propensity to purchase, refer a friend, or use a promo code. Predictions also lets you predict a user's lifetime value (LTV).
 

src/unify/Traits/predictions/using-predictions.md

@@ -120,3 +120,5 @@ Yes. Keep the following in mind when you work with Predictions:
 
 - **Predictions made for more than 100 million users will fail.** Segment recommends making predictions only for non-anonymous users, or, as an alternative, use the Starting Cohort to narrow down the audience for which you want to make a prediction.
 - **Predictions may not work as intended if you track more than a thousand unique events in your workspace.** If this applies to your use case, [contact Segment Support](https://segment.com/help/contact/){:target="_blank"} for help with removing unused events, which will allow you to create predictions.
+- **Prediction is failing with error "We weren't able to create this prediction because your requested prediction event is not being tracked anymore. Please choose a different prediction event and try again."** Predictions are computed based on the available data and the conditions specified for the trait. A gap in tracking events for seven continuous days could potentially affect the computation of the prediction.
+Nevertheless, once data tracking resumes and there is enough data, the prediction should be recomputed.