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| 1 | +--- |
| 2 | +title: Intercom Cloud Mode (Actions) Destination |
| 3 | +hide-boilerplate: true |
| 4 | +hide-dossier: false |
| 5 | +hidden: true |
| 6 | +id: 62ded0cf5753c743883ca0f3 |
| 7 | +versions: |
| 8 | + - name: 'Intercom Web (Actions)' |
| 9 | + link: '/docs/connections/destinations/catalog/actions-intercom-web' |
| 10 | + - name: 'Intercom (Classic)' |
| 11 | + link: '/docs/connections/destinations/catalog/intercom' |
| 12 | +--- |
| 13 | + |
| 14 | +{% include content/plan-grid.md name="actions" %} |
| 15 | + |
| 16 | +Intercom is a customer communications platform. It shows you who is using your product and makes it easy to personally communicate with your users with targeted content, behavior-driven messages, and conversational support. |
| 17 | + |
| 18 | +When you use the Intercom Cloud Mode (Actions) destination, Segment will send your data to [Intercom's REST API](https://developers.intercom.com/building-apps/docs/rest-apis){:target="_blank"}. |
| 19 | + |
| 20 | +> info "" |
| 21 | +> The Intercom Cloud Mode (Actions) destination is in beta and is in active development. Some functionality may change before it becomes generally available. |
| 22 | +
|
| 23 | +## Benefits of Intercom Cloud Mode (Actions) vs Intercom Classic |
| 24 | +Intercom Cloud Mode (Actions) provides the following benefits over the classic Intercom destination: |
| 25 | + |
| 26 | +- **Fewer settings.** Data mapping for actions-based destinations happens during configuration, which eliminates the need for most settings. |
| 27 | +- **Clearer mapping of data.** Actions-based destinations enable you to define the mapping between the data Segment receives from your source, and the data Segment sends to the destination. |
| 28 | +- **Granular control over data sent.** You can customize the conditions under which the events will be sent to Intercom. |
| 29 | +- **Support for lead creation.** You can now create contacts with a role of `lead`, associate them with a company, send events for them, and convert them to a `user`. |
| 30 | + |
| 31 | + |
| 32 | +## Getting Started |
| 33 | + |
| 34 | +1. From the Segment web app, click **Catalog**. |
| 35 | +2. Search for **Intercom Cloud Mode (Actions)** in the Destinations Catalog, and select the destination. |
| 36 | +3. Click **Configure Intercom Cloud Mode (Actions)**. |
| 37 | +4. Select the source that will send data to Intercom Cloud Mode (Actions) and follow the steps to name your destination. |
| 38 | +5. On the **Settings** tab, authenticate with Intercom using OAuth. |
| 39 | +6. Follow the steps in the Destinations Actions documentation on [Customizing mappings](/docs/connections/destinations/actions/#customizing-mappings). |
| 40 | +7. Enable the destination and configured mappings. |
| 41 | + |
| 42 | +{% include components/actions-fields.html settings="true"%} |
| 43 | + |
| 44 | +{% include components/actions-fields.html%} |
| 45 | + |
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