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markzegarelli
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src/engage/profiles/user-subscriptions/subscription-states.md

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title: User Subscription States
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layout: engage
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engage: true
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Customer profiles in your Segment audiences contain **contact vectors**. A contact vector is a piece of unique, specific contact information associated with a customer, like the customer's email address or phone number.
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| User no longer receives desired SMS campaigns | User may have replied STOP to an SMS campaign | You cannot change the state on your own; the user must send START, YES, or UNSTOP to the original campaign number from their own device. |
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[Reach out to support](/docs/engage/contact/) with questions you may have about resolving a user’s subscription state.
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