Add reference to support hours and holidays (#4222)

* Updated index

* Update index.md

* Update src/help/index.md

---------

Co-authored-by: markzegarelli <[email protected]>

Author: Arrick1

src/help/index.md

@@ -7,16 +7,14 @@ hidden: true
 
 ## Technical Support
 
-Email support is available for all [Segment plans](https://segment.com/pricing/). If you're experiencing problems, have questions about implementing Segment, or want to report a bug, you can fill out the [support contact form](https://segment.com/help/contact/) and the Success Engineering team will get back to you.
+Email support is available for all [Segment support plans](https://segment.com/support-plans/). If you're experiencing problems, have questions about implementing Segment, or want to report a bug, you can fill out the [support contact form](https://segment.com/help/contact/) and the Success Engineering team will get back to you.
 
 > note ""
 > You need a Segment account to file a support request. If you don't have one, sign up for a free workspace and then send your request.
 
 ### Segment Support Business Hours
 
-Segment's Support teams work standard business hours (roughly 9:00 AM to 5:30 PM, Monday through Friday) across the Pacific, GMT, and Australian Eastern time zones. Your specific support hours, however, are governed by the terms and conditions of your agreement.
-
-Standard business hours excludes Saturdays, Sundays, and local holidays. On these days, support responses might be delayed. Refer to [Twilio's support business hours guide](https://support.twilio.com/hc/en-us/articles/223136127-Twilio-Support-business-hours){:target="_blank"} for a list of Segment's observed holidays and the region in which observance takes place.
+For more information about the  Segment Support Team’s hours and holidays see [Twilio Support business hours](https://support.twilio.com/hc/en-us/articles/223136127-Twilio-Support-business-hours).
 
 ## Segment University