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DOC-200 update use cases
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src/personas/journeys/use-cases.md

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@@ -23,6 +23,21 @@ In this journey, you'll see a cart abandonment campaign designed to win users ba
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2. For the True branch, send the list of users to Email and Advertising destinations.
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3. For the False branch, send the list of users to an Email destination.
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### Repeat Purchase Campaign
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This journey focuses on converting one-time buyers into repeat purchasers by delivering communications in their preferred channels.
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1. Create the entry condition with the step name `One-Time Purchasers`.
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- All users who performed `Order Completed` **exactly 1 time**
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2. Add a wait duration of **14 days**
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3. Add a condition called `No New Transactions`
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- All users who performed `Order Completed` **exactly 1 time**
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4. Add a multi-branch split
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- Branch 1: Customers who have the trait `Most Frequent UTM Source` equals `Email`
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- Send to destination: **Email**
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- Branch 2: Customers who have the trait `Most Frequent UTM Source` equals `SMS`
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- Send to destination: **SMS**
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### Low recency purchase winback
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@@ -83,4 +98,20 @@ This journey creates an acquisition campaign designed to convert trial subscript
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5. Add a True/false split.
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1. Split the audience based on those who have performed **Subscription Started** where **Subscription Plan Type** is **paid**.
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2. For the True branch, send to an email destination.
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3. For the False branch, send to both email and advertising destinations.
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3. For the False branch, send to both email and advertising destinations.
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### Re-engagement Campaign
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This journey aims to bring back users with personalized messaging while conserving ad spend based on user preferences.
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![Re-engagement](images/journey_re-engagement.png)
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1. Create the entry condition with the step name `Low Recency Engagement`. Set the condition to all users who performed `Page Viewed` **exactly 0 times within 60 days**.
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2. Add a True/false split.
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1. Split the audience based on those who have performed `Subscription Started` where `Subscription Plan Type` is **paid**
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2. For the **True** branch, add a multi-branch split
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- For users who have the Computed Trait `user_favorite_article-category` = `Engineering`
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- Send to email and ads destinations
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- For users who have the Computed Trait `user_favorite_article-category` = `Marketing`
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- Send to email and ads destinations
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3. For the **False** branch, send to an email destination only.

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