overview section

Author: pwseg

src/connections/destinations/catalog/actions-twilio-messaging/index.md

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+Twilio Messaging gives businesses a way to reach customers on SMS, MMS, and WhatsApp for transactional notifications and personalized campaigns.
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+The Twilio Messaging destination connects Segment to Twilio, so teams can send messages automatically based on real-time events, audience segments, or journeys without managing complex integrations.
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+With the Twilio Messaging destination, you can:
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+- Confirm orders or appointments
+- Send shipping updates or reminders
+- Deliver personalized marketing messages
+- Support onboarding and reactivation campaigns
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+This destination supports two ways to send messages:
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+- **Content templates**: Messages pre-built and managed in Twilio.
+- **Inline messages**: Messages created directly in Segment, with dynamic fields and variables.
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+Twilio Messaging integrates tightly with Segment's data and audience tools, so you can deliver timely, personalized messages without building custom integrations.