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Copy file name to clipboardExpand all lines: src/engage/user-subscriptions/csv-upload.md
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@@ -90,7 +90,6 @@ Engage uses the following error codes on the report:
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| CONFIGURATION_ERROR | Your SendGrid settings are not configured correctly. [Contact Segment support](https://app.segment.com/workspaces?contact=1){:target="_blank"} for help. |
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| SYSTEM_ERROR | Something went wrong. Please try again. |
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| UNABLE_TO_SUBSCRIBE | You can't update the subscription status for this phone number because the user unsubscribed by replying `STOP`. The user must reply `START` to resubscribe. |
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| GLOBAL_STATE_NOT_SUBSCRIBED | Global state isn't subscribed or set, so Segment can't update subscription states. |
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### Validation errors
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> success ""
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> Only contact users that subscribe to your communications. View [User Subscription States](/docs/engage/user-subscriptions/subscription-states/) to learn more.
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## Subscription group CSV upload limits
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Please note the following limits as you upload CSV files to Twilio Engage:
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- You can only upload .csv files.
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- Files can't be empty and must have at least one header and one row.
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- You can't have multiple columns with the same header.
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- Upload CSV files with up to 1 million rows (plus one header row).
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- You can only upload one file at a time.
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- The CSV file size can't exceed 100 MB.
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- If you upload the same email or phone number with different subscription states in a single CSV file, Engage doesn't guarantee the subscription status result.
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- The `phone` and `email` identifiers must be valid phone numbers and email addresses, otherwise they'll process as errors.
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- The subscription group CSV upload only honors group subscriptions, so `sms_subscription_status`, `whatsapp_subscription_status`, and `email_subscription_status` aren't allowed.
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- Other than `[group_name]_subscription_status`, you should set up all columns in your identity resolution configuration.
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