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2 | 2 | title: Complying with Twilio's Binding Corporate Rules (BCRs)
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3 | 3 | ---
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4 | 4 |
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5 |
| -In response to the passage of the General Data Protection Regulation (GDPR) policy in the European Union, Twilio implemented a set of [Binding Corporate Rules (BCRs)](https://www.twilio.com/legal/binding-corporate-rules) that inform how Twilio, Segment, and Sendgrid store and process personal data. |
| 5 | +<!-- confirm how long a complete data purge takes --> |
6 | 6 |
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7 | 7 | ## What are Binding Corporate Rules?
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8 | 8 |
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| 9 | +[Binding Corporate Rules (BCRs)](https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/binding-corporate-rules-bcr_en) are enforceable, legally binding codes of conduct that explain the ways companies store and process personal data. BCRs must be approved by the data protection authority in all European Union member states, as stipulated in [Article 63 of the GDPR](https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN). |
| 10 | + |
9 | 11 | ### Where can I learn more about Twilio's Binding Corporate Rules?
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| 12 | + |
| 13 | +You can learn more about Twilio's Binding Corporate Rules (BCRs) by navigating to the [web version of the BCRs](https://www.twilio.com/legal/bcr) or by reaching out to |
| 14 | + |
| 15 | +<!-- add email for privacy/legal? Ask Brie on Friday --> |
| 16 | + |
| 17 | +## What do the Binding Corporate Rules mean for my data? |
10 | 18 |
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11 |
| -### How can I delete data from my workspace? |
| 19 | +<!-- summarize BCRs in this section? --> |
| 20 | + |
| 21 | +## How can I delete data from my workspace? |
12 | 22 |
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13 | 23 | To delete all data from your workspace, including customer data:
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14 | 24 |
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15 | 25 | 1. Open the Segment app, and select **Settings.**
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16 | 26 | 2. On the General Settings page, click the **Delete Workspace** button.
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17 | 27 | 3. Follow the prompts on the pop-up to delete your workspace.
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18 | 28 |
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19 |
| -After you delete your workspace, Segment will purge all data from internal servers after XYZ days. |
| 29 | +After you delete your workspace, Segment removes all data associated with your workspace and users immediately in a process called a [complete data purge](#what-is-a-complete-data-purge). |
| 30 | + |
| 31 | +If you do not manually delete your data after you stop using Segment, it is removed from Segment servers after 30 days. |
| 32 | + |
| 33 | +<!-- Double check how long the data remains in Segment servers, and how long a complete data purge takes (is it immediate? is it done within 24 hours?) --> |
| 34 | + |
| 35 | +> warning " " |
| 36 | +> If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment servers, please reach out to the Deletions and Compliance team [[email protected]](mailto:[email protected]) with the slug, workplace owner, and nickname of the workspace you would like to have purged from Segment servers. |
| 37 | +
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| 38 | +<!-- Confirm email for D&C and required information for a workspace you'd like to have deleted --> |
| 39 | + |
| 40 | +### What is a complete data purge? |
20 | 41 |
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21 |
| -### What is a data purge? |
| 42 | +A complete data purge is the mechanism Segment uses to completely remove all workspace and customer data from internal Segment servers. To trigger a complete data purge, either [delete your workspace ](#how-can-i-delete-data-from-my-workspace) or provide a written request to the Deletions and Compliance team [[email protected]](mailto:[email protected]) that contains the following information: |
| 43 | +- slug |
| 44 | +- workplace owner |
| 45 | +- nickname of the workspace |
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