Skip to content

Commit c1d8360

Browse files
committed
Update Exit and Re-entry Info
1 parent e6163e4 commit c1d8360

File tree

1 file changed

+13
-5
lines changed

1 file changed

+13
-5
lines changed

src/engage/journeys/build-journey.md

Lines changed: 13 additions & 5 deletions
Original file line numberDiff line numberDiff line change
@@ -114,7 +114,17 @@ No new users enter archived Journeys, and progress stops for any users already i
114114
> success "Compute credits"
115115
> Steps in archived Journeys don't count towards your compute credits.
116116
117-
## Journey re-entry
117+
## Journey exits and re-entry
118+
119+
### Journey exits
120+
121+
You can apply exit settings to both single entry and re-entry Journeys. Users who exit a Journey leave all Journey steps and Destinations.
122+
123+
Configure exit settings during initial Journey setup by enabling exit settings and entering the number of days that should pass before users exit the Journey. Journeys exits users once this time passes.
124+
125+
If you don't apply exit settings to a Journey, users will remain in the Journey indefinitely.
126+
127+
### Journey re-entry
118128

119129
The Journeys re-entry setting allows users to repeat Journeys they've already exited. Common use cases for Journeys re-entry include the following:
120130

@@ -124,14 +134,12 @@ The Journeys re-entry setting allows users to repeat Journeys they've already ex
124134

125135
### Exit and re-entry times
126136

127-
Users who exit a Journey leave all Journey steps and Destinations. To let users re-enter a Journey they've exited, you'll need to enable two Journeys settings:
137+
To let users re-enter a Journey they've exited, you'll need to enable two Journeys settings:
128138

129139
- Journeys exit time
130140
- Journeys re-entry time
131141

132-
Users must first exit a Journey before re-entering. You can configure exit settings during initial Journey setup by enabling exit settings and entering the number of days that should pass before users exit the Journey. Journeys exits users once this time passes, allowing users to re-enter once they meet the Journey's entry conditions again.
133-
134-
You can then configure re-entry time by hour, day, or week. An exited user won't re-enter the same Journey until the re-entry time has passed. Re-entry time begins once a user exits the Journey.
142+
Journeys exits users based off of the exit time you configure. Users can re-enter the Journey once they meet the Journey's entry condition again and your defined re-entry time has passed. You can configure re-entry time by hour, day, or week. Re-entry time begins once a user exits the Journey.
135143

136144
Suppose, for example, you enable re-entry for an abandoned cart campaign. You set exit to seven days and re-entry to 30 days. A user who abandons their cart will progress through the Journey and exit no later than seven days after entering. Once 30 days after exit have passed, the user can re-enter the Journey.
137145

0 commit comments

Comments
 (0)