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<spanclass="c1">Agent Copilot helps agents wrap up interactions more efficiently by providing summarization, sentiment, and disposition. Agent Copilot supports both voice and messaging channels.</span></p>
<pclass="c10"><spanclass="c13">Base Model Trained with Customer Data</span>
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<spanclass="c0 nf-right-align">No</span>
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<spanclass="c1 c12">For summarization (incl. voice transcription), sentiment, and disposition, Agent Copilot only uses the default base model provided by the Model Vendors. The Base Models are not trained using Customer Data. </span></p>
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<tdclass="c6" colspan="1" rowspan="1"><pclass="c10"><spanclass="c13">Customer Data Shared with Model Vendor</span>
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<spanclass="c0 nf-right-align">No</span>
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<spanclass="c12 c1">Customer Data is shared with the Model Vendors only to generate an Output. Customer Data is not sent to the Model Vendors to train the Base Models. </span></p>
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<tdclass="c6" colspan="1" rowspan="1"><pclass="c10"><spanclass="c13">Training Data Anonymized </span>
Twilio’s [AI Nutrition Facts](https://nutrition-facts.ai/){:target="_blank"} provide an overview of the AI feature you’re using, so you can better understand how the AI is working with your data. Predictions’s AI qualities are outlined in the following Nutrition Facts label. For more information, including the glossary regarding the AI Nutrition Facts label, refer to the [AI Nutrition Facts](https://nutrition-facts.ai/){:target="_blank"} page.
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