@@ -28,6 +28,7 @@ The table below lists events that Regal Voice sends to Segment. These events app
2828| ---------------------------- | ----------------------------------------------------------------------------------------------------- |
2929| agent.activity.updated | An agent’s activity status was changed. |
3030| call.completed | An inbound or outbound call with a contact was completed. This includes calls that were not answered. |
31+ | call.recording.available | A call recording link is available. |
3132| contact.subscribed | A contact was subscribed to a marketing channel. |
3233| contact.unsubscribed | A contact was unsubscribed from a marketing channel. |
3334| contact.attribute.edited | A contact's attributes were edited by an agent. |
@@ -39,7 +40,9 @@ The table below lists events that Regal Voice sends to Segment. These events app
3940| sms.undelivered | An SMS was undelivered from Regal Voice to contact. |
4041| sms.received | An SMS was received from a contact. |
4142| task.canceled | A call or SMS task was canceled. |
42- | task.created | A call or SMS task was created.
43+ | task.created | A call or SMS task was created. |
44+ | task.reservation.created | A reservation was created for a task. |
45+ | task.reservation.accepted | A reservation was accepted by an agent. |
4346
4447## Event Properties
4548
@@ -79,7 +82,11 @@ The table below lists events that Regal Voice sends to Segment. These events app
7982| ` objections ` | Task objections |
8083| ` phone ` | The phone number the subscription updated was applied to; phone number is the unique identifier for a contact in Regal voice |
8184| ` queue ` | Task Queue |
85+ | ` recording_link ` | Call recording link |
8286| ` regal_voice_phone ` | Regal Voice phone number |
87+ | ` regal_voice_phone_internal_name ` | Internal name of phone line displayed to agents
88+ | ` reserved_agent_email ` | Email of the agent the task reservation is for
89+ | ` reserved_agent_full_name ` | Full name of the agent the task reservation is for
8390| ` scheduling_agent_email ` | Email of the agent who scheduled the callback |
8491| ` scheduling_agent_fullname ` | Full name of the agent who scheduled the callback |
8592| ` scheduling_agent_id ` | Email of the agent who scheduled the callback |
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