Skip to content

Commit d3d998f

Browse files
forstisabellaforstisabella
committed
Agent Copilot > Predictions
1 parent e2212ad commit d3d998f

File tree

2 files changed

+17
-17
lines changed

2 files changed

+17
-17
lines changed

‎src/_includes/content/predictions-nutrition-facts.html

Lines changed: 16 additions & 16 deletions
Original file line numberDiff line numberDiff line change
@@ -57,19 +57,19 @@
5757
<p class="c14"><span class="c25">AI Nutrition Facts</span>
5858
<br />
5959
<br />
60-
<span class="c0">Agent Copilot</span></p>
60+
<span class="c0">Customer AI Predictions</span></p>
6161
</td>
6262
</tr><tr class="c4">
6363
<td class="c26" colspan="1" rowspan="1">
6464
<p class="c10"><span class="c8">Description</span>
6565
<br />
6666
<br />
67-
<span class="c1">Agent Copilot helps agents wrap up interactions more efficiently by providing summarization, sentiment, and disposition. Agent Copilot supports both voice and messaging channels.</span></p>
67+
<span class="c1">Predictions creates propensity models that predict if a customer will purchase, churn, or perform any other conversion event</span></p>
6868
</td>
6969
</tr>
7070
<tr class="c4">
7171
<td class="c6" colspan="1" rowspan="1"><p class="c10"><span class="c13">Privacy Ladder Level </span>
72-
<span class="c0 nf-right-align">N/A</span></p>
72+
<span class="c0 nf-right-align">2</span></p>
7373
</td>
7474
</tr>
7575
<tr class="c4">
@@ -79,12 +79,12 @@
7979
</td>
8080
</tr><tr class="c4">
8181
<td class="c6" colspan="1" rowspan="1"><p class="c10"><span class="c13">Model Type </span>
82-
<span class="c12 c15 nf-right-align">Generative (incl. Automated Speech Recognition)</span></p>
82+
<span class="c12 c15 nf-right-align">Predictive</span></p>
8383
</td>
8484
</tr>
8585
<tr class="c4">
8686
<td class="c6" colspan="1" rowspan="1"><p class="c10"><span class="c13">Base Model </span>
87-
<span class="c12 c15 nf-right-align">OpenAI - GPT-3.5 and Google Speech-to-Text API</span></p>
87+
<span class="c12 c15 nf-right-align">Gradient Boosted Trees</span></p>
8888
</td>
8989
</tr>
9090
<tr class="c4">
@@ -94,23 +94,23 @@
9494
<tr class="c4">
9595
<td class="c6" colspan="1" rowspan="1">
9696
<p class="c10"><span class="c13">Base Model Trained with Customer Data</span>
97-
<span class="c0 nf-right-align">No</span>
97+
<span class="c0 nf-right-align">N/A</span>
9898
<br />
9999
<br />
100-
<span class="c1 c12">For summarization (incl. voice transcription), sentiment, and disposition, Agent Copilot only uses the default base model provided by the Model Vendors. The Base Models are not trained using Customer Data. </span></p>
100+
<span class="c1 c12">Customer Data is used to develop a model created specifically for each customer and is never reused for other customers </span></p>
101101
</td>
102102
</tr>
103103
<tr class="c4">
104104
<td class="c6" colspan="1" rowspan="1"><p class="c10"><span class="c13">Customer Data Shared with Model Vendor</span>
105105
<span class="c0 nf-right-align">No</span>
106106
<br />
107107
<br />
108-
<span class="c12 c1">Customer Data is shared with the Model Vendors only to generate an Output. Customer Data is not sent to the Model Vendors to train the Base Models. </span></p>
108+
<span class="c12 c1">Customer Data is used to build the model, but it is built by Twilio Segment for the customer and not by a third party vendor </span></p>
109109
</td>
110110
</tr>
111111
<tr class="c4">
112112
<td class="c6" colspan="1" rowspan="1"><p class="c10"><span class="c13">Training Data Anonymized &nbsp; </span>
113-
<span class="c0 nf-right-align"> N/A</span></p>
113+
<span class="c0 nf-right-align"> No</span></p>
114114
</td>
115115
</tr>
116116
<tr class="c4">
@@ -120,10 +120,7 @@
120120
</tr>
121121
<tr class="c4">
122122
<td class="c6" colspan="1" rowspan="1"><p class="c14"><span class="c13">Human in the Loop </span>
123-
<span class="c0 nf-right-align">Yes</span>
124-
<br />
125-
<br />
126-
<span class="c12 c1">By default, a human is in the loop. However, Customers can configure the features to be fully autonomous.</span></p>
123+
<span class="c0 nf-right-align">N/A</span></p>
127124
</td>
128125
</tr>
129126
<tr class="c4">
@@ -136,16 +133,19 @@
136133
<span class="c13 nf-indent">Logging &amp; Auditing </span>
137134
<span class="c0 nf-right-align">Yes</span><br />
138135
<span class="c13 nf-indent">Guardrails</span>
139-
<span class="c0 nf-right-align">Yes</span>
136+
<span class="c0 nf-right-align">N/A</span>
140137
</td>
141138
</tr>
142139
<tr class="c4">
143140
<td class="c6" colspan="1" rowspan="1"><p class="c10"><span class="c13">Input/Output Consistency</span>
144-
<span class="c0 nf-right-align">Yes</span></p>
141+
<span class="c0 nf-right-align">N/A</span></p>
145142
</td>
146143
</tr>
147144
<tr class="c4">
148-
<td class="c9" colspan="1" rowspan="1"><p class="c10"><span class="c8">Other Resources</span></p>
145+
<td class="c9" colspan="1" rowspan="1"><p class="c10"><span class="c8">Other Resources</span>
146+
<br />
147+
<br />
148+
<span class="c12 c1">Learn more at: <a href="https://twilio.com/en-us/customer-ai">https://twilio.com/en-us/customer-ai</a> </span></p>
149149
</td>
150150
</tr>
151151
</table>

‎src/unify/Traits/predictions/predictions-nutrition-facts.md

Lines changed: 1 addition & 1 deletion
Original file line numberDiff line numberDiff line change
@@ -6,4 +6,4 @@ Twilio’s [AI Nutrition Facts](https://nutrition-facts.ai/){:target="_blank"} p
66

77
{% include content/predictions-nutrition-facts.html %}
88

9-
![The Predictions Nutrition Facts](<../../../images/label-customer-ai-predictions .png>)
9+
<!---[The Predictions Nutrition Facts](<../../../images/label-customer-ai-predictions .png>)--->

0 commit comments

Comments
 (0)