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Author: cieniawska

src/connections/destinations/catalog/actions-survicate/index.md

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+---
+rewrite: true
+title: Survicate (Actions) Destination
+id: 5c922eae1761cd0001a71707
+---
+[Survicate](https://survicate.com/integrations/egment-survey/?utm_source=segment&utm_medium=referral){:target="_blank”} is a complete toolkit for customer feedback. 
+
+This destination is maintained by Survicate. For any issues with the destination, [contact the Survicate Support team](mailto:[email protected]).
+
+
+
+## Getting Started
+
+
+1. From the Segment web app, click **Destinations**.
+2. Search for "Survicate" in the Catalog, select it, and choose which of your sources to connect the destination to.
+3. Enter the "Workspace Key" into your Segment Settings UI which you can find from your [Survicate Workspace Settings](https://panel.survicate.com/o/0/w/0/settings/web-surveys){:target="_blank"}.
+
+## Identify
+
+If you're not familiar with the Segment Specs, take a look to understand what the [Identify method](/docs/connections/spec/identify/) does. An example call would look like:
+
+```
+analytics.identify('userId123', {
+  email: '[email protected]',
+  jobTitle: 'CEO',
+  companySize: '50'
+});
+```
+When you call Identify, we pass Segment traits as respondents' attributes to Survicate. They can be used to trigger web surveys or filter survey results.
+
+All traits passed in Identify calls will be available in Survicate - once you view a respondent profile or export survey data.
+
+All `camelCase` attribute keys are translated to `snake_case`.
+
+
+All *object attributes* will be flattened to attributes prefixed by object key. All *array attributes* will be omitted.
+
+```
+analytics.identify('1234', {
+    address: {
+        street: '6th St',
+        city: 'San Francisco',
+        state: 'CA',
+        postalCode: '94103',
+        country: 'USA'
+    },
+    categories: ['startup','SaaS']
+});
+```
+
+The above described call creates following respondent's traits in Survicate:
+
+| key                 | value         |
+| ------------------- | ------------- |
+| id                  | 1234          |
+| address_street      | 6th St        |
+| address_city        | San Francisco |
+| address_state       | CA            |
+| address_postal_code | 94103         |
+| address_country     | USA           |
+
+*Categories* attribute is omitted as it is an array attribute.
+
+## Group
+
+If you're not familiar with the Segment Specs, take a look to understand what the [Group method](/docs/connections/spec/group/) does. An example call would look like:
+
+```
+analytics.group('group123', {
+  name: 'Company Inc.'
+});
+```
+
+All Group traits will be passed to respondent attributes with `group_` prefix. All `camelCase` attribute keys are translated to `snake_case`. All *object attributes* will be flattened to attributes prefixed by object key. All *array attributes* will be omitted.
+
+```
+analytics.group('group123', {
+    name: 'Company Inc.',
+    address: {
+        street: '6th St',
+        city: 'San Francisco',
+        state: 'CA',
+        postalCode: '94103',
+        country: 'USA'
+    },
+    categories: ['startup','SaaS']
+});
+```
+
+The above described call creates the following respondent's traits in Survicate:
+
+| key                       | value         |
+| ------------------------- | ------------- |
+| group_id                  | group123      |
+| group_name                | Company Inc.  |
+| group_address_street      | 6th St        |
+| group_address_city        | San Francisco |
+| group_address_state       | CA            |
+| group_address_postal_code | 94103         |
+| group_address_country     | USA           |
+
+*Categories* attribute is omitted as it is an array attribute.
+
+## Track
+
+A Segment track call, f.ex:
+```
+analytics.track('plan_purchased', {
+    plan: 'Pro Annual',
+    accountType : 'Facebook'
+});
+```
+
+will trigger a Survicate call that sends the event name and properties to Survicate.
+
+If you want to trigger your survey on a Segment event, you are able to do that by setting that condition in the panel in the targeting tab in the section: "When a user triggers an event" under "Where would you like to show the survey".
+
+When the Segment event fires and other targeting conditions you've set in the panel are met - your survey will show. 
+
+Event properties are optional. 
+
+### Sending survey answers to Segment
+
+Once the Segment integration is enabled in Survicate Integrations tab, it starts sending track events from your client-side source. Here's a sample call that will be triggered when a survey is answered.
+
+```
+analytics.track('survicate_survey_answered', {
+  answer: 'Great suppport!',
+  answer_type: 'text',
+  question: 'What makes us stand out from the competition?',
+  survey: 'Advantages Over Competition Research',
+});
+```