Merge pull request #1564 from segmentio/nicoleohallaron-patch-1

Adding Support Business Hours to the Help page

Author: markzegarelli

src/help/index.md

@@ -7,11 +7,19 @@ hidden: true
 
 ## Technical Support
 
-If you're experiencing problems, have questions about implementing Segment, or want to report a bug, you can fill out our [support contact form here](https://segment.com/help/contact/) and our Success Engineering team will get back to you.
+Email support is available for all [Segment plans](https://segment.com/pricing/). If you're experiencing problems, have questions about implementing Segment, or want to report a bug, you can fill out the [support contact form](https://segment.com/help/contact/) and the Success Engineering team will get back to you.
 
 > note ""
 > You need a Segment.com account in order to file a support request. Don't worry! You can always sign up for a free workspace if you don't already have one.
 
+### Segment Support Business Hours
+
+Segment’s Support teams work standard business hours (roughly 9:00 AM to 5:30 PM, Monday through Friday) across the Pacific, GMT, and Australian Eastern time zones. Please note, however, that your specific support hours will be governed by the terms and conditions of your Agreement.
+
+Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of Segment's observed holidays, along with the region in which observance takes place.
+
+[Observed Holidays](https://support.twilio.com/hc/en-us/articles/223136127-Twilio-Support-business-hours#h_ba9980a4-0bd2-47c5-8e38-5e79f0179249)
+
 ## Segment University
 
 [Segment University](https://university.segment.com/?utm=docs) is our free, online classroom for learning the basics of Segment.