Merge pull request #3670 from segmentio/clone-a-template

Add template cloning feature

Author: rchinn1

src/engage/content/email/template.md

@@ -63,6 +63,19 @@ When a recipient clicks on an unsubscribe link, they'll see a confirmation page
 
 Only send messages to subscribed users. Learn more about [User Subscriptions](/docs/engage/user-subscriptions/) in Twilio Engage.
 
+## Clone an Email template
+
+You can clone existing Email templates to edit and use in your message campaigns.
+
+To clone a template, navigate to the Templates page (**Engage > Content**). You can also clone from the Overview page of an individual template.
+
+1. Click the **...** icon.
+2. Select **Clone**.
+3. Enter a template name.
+4. Click **Clone** to save the template.
+
+After you clone a template, you can edit it from the Templates page.
+
 ## Next steps
 
 View some [email deliverability tips and tricks](https://docs.sendgrid.com/ui/sending-email/deliverability){:target="blank"} from SendGrid.

src/engage/content/sms/template.md

@@ -50,6 +50,19 @@ Engage inserts the selected traits inside merge tags based on cursor placement i
 > info ""
 > To learn more about profile traits, visit Segment's [Computed Traits](/docs/engage/audiences/computed-traits/) and [SQL Traits](/docs/engage/audiences/sql-traits/) documentation.
 
+## Clone an SMS message template
+
+You can clone existing SMS templates to edit and use in your message campaigns.
+
+To clone a template, navigate to the Templates page (**Engage > Content**). You can also clone from the Overview page of an individual template.
+
+1. Click the **...** icon.
+2. Select **Clone**.
+3. Enter a template name.
+4. Click **Clone** to save the template.
+
+After you clone a template, you can edit it from the Templates page.
+
 ## SMS best practices and limitations
 
 ### Include an SMS opt-out message