Update Engage FAQs

Author: rchinn1

src/engage/journeys/faq-best-practices.md

@@ -65,37 +65,37 @@ Follow these best practices to test your journeys:
 - For early version journeys, scaffold Send to Destination steps without connecting to your production advertising or messaging destinations.
 - Verify individual users' progress through the Journey in the Profile explorer view.
 
-## Frequently asked questions
+## FAQs
 
-### How often do Journeys run?
+#### How often do Journeys run?
 
 Journeys run in real-time, like real-time Audiences in Engage. This means that users will progress through Journeys as Segment receives new events.
 
-### Can a user re-enter a Journey?
+#### Can a user re-enter a Journey?
 
 Yes. Users must first exit a Journey, however, before entering it again. To learn more about Journey re-entry, read the [Journey re-entry section](/docs/engage/journeys/build-journey/#journey-re-entry) of the [Build a Journey](/docs/engage/journeys/build-journey/) page.
 
-### What destinations does Journeys support?
+#### What destinations does Journeys support?
 
 Journeys supports all Engage destinations, including Destination Functions. Read more in Send data to destinations.
 
-### What are the reporting capabilities of Journeys?
+#### What are the reporting capabilities of Journeys?
 
 When building a Journey, if you check **Use historical data**, you can see the estimated number of users in the initial cohort.
 
 Once published, Journeys displays the number of users are in each step of the Journey at any given time.
 
-### How are users sent to downstream destinations?
+#### How are users sent to downstream destinations?
 
 The data type you send to a destination depends on whether the destination is an Event Destination or a List Destination.
 
-### Which roles can access Journeys?
+#### Which roles can access Journeys?
 For Engage customers, users with either the Engage User or Engage Admin roles can create, edit, and delete journeys. Users with the Engage Read-only role are restricted to view-only access.
 
-### Why am I seeing duplicate entry or exit events?
+#### Why am I seeing duplicate entry or exit events?
 
 Journeys triggers audience or trait-related events for each email `external_id` on a profile. If a profile has two email addresses, you'll see two Audience Entered and two Audience Exited events for each Journey step. Journeys sends both email addresses to downstream destinations.
 
-### How quickly do user profiles move through Journeys?
+#### How quickly do user profiles move through Journeys?
 
 It may take up to five minutes for a user profile to enter each step of a Journey, including the entry condition. For Journey steps that reference a batch audience or SQL trait, Journeys processes user profiles at the same rate as the audience or trait computation. Visit the Engage docs to [learn more about compute times](/docs/engage/audiences/#understanding-compute-times).

src/engage/trait-activation/id-sync.md

@@ -62,7 +62,7 @@ With Customized setup, you can choose which identifiers you want to map downstre
 - You can only select a maximum of three identifiers with an `All` strategy.
 
 
-## Frequently asked questions
+## FAQs
 
 #### What's the difference between Trait Enrichment and ID Sync?
 

src/engage/trait-activation/trait-enrichment.md

@@ -125,7 +125,7 @@ For best results with Trait Enrichment, Segment recommends:
 - Using Trait Enrichment with new audiences.
 - Using smaller audiences for real-time use cases, as data delivery is slower for large audiences. 
 
-## Frequently asked questions
+## FAQs
 
 #### What's the difference between Trait Enrichment and ID Sync? 
 

src/engage/user-subscriptions/subscription-groups.md

@@ -108,37 +108,34 @@ To set susbcription groups with the Identify call, you'll need to include a key-
 }
 ```
 
-## Frequently asked questions
+## FAQs
+
+#### How many subscription groups can I have? 
 
-{% faq %}
-{% faqitem How many subscription groups can I have? %}
 Your Engage space includes up to 25 subscription groups.
-{% endfaqitem %}
 
-{% faqitem Can I use subscription groups with templates I've already built? %}
+#### Can I use subscription groups with templates I've already built? 
+
 No. Templates you've previously created aren't compatible with subscription groups. To use subscription groups, you'll need to create new templates that include new unsubscribe and manage preference links.
-{% endfaqitem %}
 
-{% faqitem What happens if I delete a subscription group? %}
+#### What happens if I delete a subscription group?
+
 If you delete a subscription group, Engage will still maintain the preferences of the group's end users. 
-{% endfaqitem %}
 
-{% faqitem What subscription group events does the Engage Channels Source send? %}
-The [Engage Events Source](/docs/connections/sources/catalog/cloud-apps/engage-events/) tracks four subscription group events: `Email Unsubscribed`, `Email Group Unsubscribed`, `Channel Subscription Updated`, and `Group Subscription Updated`.
+#### What subscription group events does the Engage Channels Source send? 
 
-{% endfaqitem %}
+The [Engage Events Source](/docs/connections/sources/catalog/cloud-apps/engage-events/) tracks four subscription group events: `Email Unsubscribed`, `Email Group Unsubscribed`, `Channel Subscription Updated`, and `Group Subscription Updated`.
 
-{% faqitem How can users opt back in if they've unsubscribed from all groups? %}
+#### How can users opt back in if they've unsubscribed from all groups? 
 If a user unsubscribes from all of your subscription groups, they'll need to re-subscribe by explicitly opting back in to each group.
-{% endfaqitem %}
 
-{% faqitem Do subscription preference links work in test emails? %}
+#### Do subscription preference links work in test emails? 
+
 Yes. Test emails include fully functional unsubscribe and subscription preference links. If a test email recipient unsubscribes using a test email, Segment updates that user's subscription state. <br><br>
 
 Test emails temporarily override an email subscription state. This means that an unsubscribed email address can receive a test email but won't receive regular email campaigns from which they've unsubscribed.
-{% endfaqitem %}
 
-{% faqitem Should I follow any conventions when naming a subscription group? %}
+#### Should I follow any conventions when naming a subscription group? 
 
 Yes. Keep the following table in mind when you name a subscription group:
 
@@ -151,6 +148,3 @@ Yes. Keep the following table in mind when you name a subscription group:
 | Spaces in Group Names                         | Spaces aren't allowed at the beginning and/or end of the Group name |
 | Unsupported characters for Group Names        | `!@#$%^&*()_+\-=\[\]{};':"\\|,.<>\/?`                               |
 | Unsupported accent characters for Group Names | `á, é, í, ó, ú, à, è, ì, ò, ù, ë, ï, ã`                             |
-{% endfaqitem %}
-
-{% endfaq %}