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Merge pull request #4824 from segmentio/lizkane222-patch-19
Update index.md Zendesk clarification on sending name
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src/connections/destinations/catalog/zendesk/index.md

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@@ -28,7 +28,7 @@ analytics.identify("97980cfea0067", {
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When you call `identify`, Segment inserts or updates a user record in Zendesk and uses the user email in `traits.email` to match user records in Zendesk. If there are multiple users matching the email, then no updates are submitted. Note that you must provide a trait for either `name` or `first_name` and `last_name` in order for the `identify` call to send to Zendesk. If you provide a `name`, Segment parses this into the `first_name` and `last_name` fields.
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When you call `identify`, Segment inserts or updates a user record in Zendesk and uses the user email in `traits.email` to match user records in Zendesk. If there are multiple users matching the email, then no updates are submitted. Note that you must provide a trait for either `name` or `first_name` and `last_name` in order for the `identify` call to send to Zendesk. If you provide a `name`, Segment parses this into the `first_name` and `last_name` fields. If you provide `name`, but are missing the `last_name` field, this will still send successfully to Zendesk.
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Here's an example:
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