Separating account deletion and BCR pages [netlify-build]

Author: forstisabella

src/_data/sidenav/main.yml

@@ -323,7 +323,9 @@ sections:
     - path: /privacy/user-deletion-and-suppression
       title: User Deletion and Suppression
   - path: /privacy/bcr-compliance
-    title: Twilio's Binding Corporate Rules 
+    title: Twilio's Binding Corporate Rules
+  - path: /privacy/account-deletion
+    title: Account & Data Deletion 
   - path: /privacy/faq
     title: Privacy FAQs
 - section_title: Protocols

src/privacy/account-deletion.md

@@ -0,0 +1,50 @@
+---
+title: Account & Data Deletion
+---
+
+Segment allows you to delete data at a variety of levels. You can delete specific data relating to an individual end user, all data from associated with a source, or all data within your entire workspace.
+
+## Delete individual user data
+To delete the data for an individual user from you workspace, follow the instructions on the [User Deletion and Suppression](/docs/privacy/user-deletion-and-suppression) page.
+
+## Delete data from a source
+To delete the data for an entire source, email the Customer Success team [([email protected])](mailto:[email protected]) to create a support ticket. In your email to Customer Success, include the following information:
+- Your workplace slug
+- The source you'd like to delete data from
+- The time frame for the data you'd like to delete*
+
+**Due to the way Segment stores data internally, source-level deletions can only be scoped to one day in granularity. Deletion requests for smaller time frames are not supported.*
+
+> note "Deleting source data"
+> When Segment deletes your data for a particular source, the deletion is not forwarded to sources or data storage providers associated with your account: your data is only removed from Segment's S3 archive buckets. To remove your data from external sources, reach out to the individual source about their deletion practices. 
+
+## Delete your workspace data
+
+Workspace admins can delete all of the data associated with a workspace, including customer data. 
+
+To delete all data from one workspace:
+
+1. Open the Segment app, and select **Settings.**
+2. On the General Settings page, click the **Delete Workspace** button. 
+3. Follow the prompts on the pop-up to delete your workspace. 
+
+To delete data from all workspaces associated with your account:
+
+1. Sign in to the Segment app. 
+2. Navigate to the [User Settings page](https://app.segment.com/settings/user). 
+3. Click the **Delete Account** button, located at the bottom of the page. 
+4. On the popup, enter your password and select **Yep, delete my account anyway!** to delete your account.
+
+After you delete your workspace or account, Segment removes all data associated with each workspace within 30 days in a process called a [complete data purge](#what-is-a-complete-data-purge). For a data purge status update, email the Customer Success team [([email protected])](mailto:[email protected]).
+
+If you do not delete your workspace after you stop using Segment, **your data remains in Segment's internal servers until you submit a written deletion request**.
+
+> warning "Purging data from workspaces deleted prior to March 31, 2022"
+> If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment servers, email the Customer Success team [[email protected]](mailto:[email protected]) to create a support ticket. In your email to Customer Success, include either the slug or the ID of the workspace you'd like to have purged from internal Segment servers. 
+
+### What is a complete data purge?
+
+A complete data purge is the mechanism Segment uses to completely remove all workspace and customer data from internal Segment servers across all product areas. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team [([email protected])](mailto:[email protected]) that contains either the slug or the ID of the workspace that you'd like to delete. Data purge deletions will *not* be forwarded to your connected third-party destinations or raw destinations. 
+
+> warning " "
+> Segment waits for five days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted,  reach out to [[email protected]](mailto:[email protected]) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.

src/privacy/bcr-compliance.md

@@ -2,7 +2,7 @@
 title: Twilio's Binding Corporate Rules (BCRs)
 ---
 
-In response to the passage of the General Data Protection Regulation (GDPR) policy in the European Union, Twilio implemented a set of [Binding Corporate Rules (BCRs)](https://www.twilio.com/legal/binding-corporate-rules) that inform how Segment stores, processes, and deletes personal data. To align with Twilio's BCRs, Segment introduced a new data deletion process that allows customers to remove all of their workspace data within 30 days of deleting their workspace. 
+In response to the passage of the General Data Protection Regulation (GDPR) policy in the European Union, Twilio implemented a set of [Binding Corporate Rules (BCRs)](https://www.twilio.com/legal/binding-corporate-rules) that inform how Segment stores, processes, and deletes personal data. To align with Twilio's BCRs, Segment introduced a new data deletion process that allows customers to remove all of their users' personal data associated with a workspace 30 days after either deleting their workspace or submitting a written deletion request. 
 
 ## What are Binding Corporate Rules?
 
@@ -16,37 +16,4 @@ To learn more about Twilio's Binding Corporate Rules (BCRs,) read the [full vers
 
 ### What do Twilio's Binding Corporate Rules mean for my data?
 
-Twilio's BCRs inform the way your user data must be stored, processed, and deleted. While the ways Segment stores and processes user data are already in compliance with Twilio's BCRs, [additional data deletion methods](#how-can-i-delete-data-from-my-workspace) were added to comply with the ["Storage limitation"](https://www.twilio.com/legal/bcr/processor#part-ii-our-obligations) section of the Processor policy. These data deletion methods now allow you to delete the data associated with [individual users](#delete-individual-user-data), [sources](#delete-data-from-a-source), and your [workspace](#delete-your-workspace-data). 
-
-## How can I delete data from my workspace?
-
-You can delete data from an individual user, an entire source, or your entire workspace. 
-
-### Delete individual user data
-To delete the data for an individual user from you workspace, follow the instructions on the [User Deletion and Suppression](/docs/privacy/user-deletion-and-suppression) page.
-
-### Delete data from a source
-To delete the data for an entire source, email the Customer Success team [([email protected])](mailto:[email protected]) to create a support ticket. In your email to Customer Success, include your workplace slug, the source you'd like to delete data from, and the time frame for the data you'd like to delete. 
-
-> note "Deleting source data"
-> When Segment deletes your data for a particular source, the deletion is not forwarded to sources or data storage providers associated with your account. To remove your data from external sources, reach out to the individual source about their deletion practices. 
-
-### Delete your workspace data
-
-To delete all data from your workspace, including customer data:
-
-1. Open the Segment app, and select **Settings.**
-2. On the General Settings page, click the **Delete Workspace** button. 
-3. Follow the prompts on the pop-up to delete your workspace. 
-
-After you delete your workspace, Segment removes all data associated with your workspace within 30 days in a process called a [complete data purge](#what-is-a-complete-data-purge). For a data purge status update, email the Customer Success team [([email protected])](mailto:[email protected]) to create a support ticket.
-
-If you do not delete your workspace after you stop using Segment, **your data remains in Segment's internal servers until you submit a written deletion request**.
-
-> warning "Purging data from workspaces deleted prior to March 31, 2022"
-> If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment servers, email the Customer Success team [[email protected]](mailto:[email protected]) to create a support ticket. In your email to Customer Success, include either the slug or the ID of the workspace you'd like to have purged from internal Segment servers. 
-
-### What is a complete data purge?
-
-A complete data purge is the mechanism Segment uses to completely remove all workspace and customer data from internal Segment servers. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team [([email protected])](mailto:[email protected]) that contains either the slug or the ID of the workspace that you'd like to delete.
-
+Twilio's BCRs inform the way your user data must be stored, processed, and deleted. While the ways Segment stores and processes user data are already in compliance with Twilio's BCRs, [an additional data deletion method](/docs/privacy/account-deletion/#delete-your-workspace-data) was introduced to comply with the ["Storage limitation"](https://www.twilio.com/legal/bcr/processor#part-ii-our-obligations) section of the Processor policy. This new data deletion method, along with the existing methods of deleting [individual user data](/docs/privacy/account-deletion/#delete-individual-user-data) and [source data](/docs/privacy/account-deletion/#delete-data-from-a-source), means that Segment is now in alignment with Twilio's BCRs.