diff --git a/src/connections/reverse-etl/manage-retl.md b/src/connections/reverse-etl/manage-retl.md index 8925479ffe..edcb08c899 100644 --- a/src/connections/reverse-etl/manage-retl.md +++ b/src/connections/reverse-etl/manage-retl.md @@ -52,6 +52,20 @@ To reset a sync: 3. Click **I understand what happens when I reset a sync state**. 4. Click **Reset sync**. +## Cancel syncs +You can cancel syncs when your sync is currently running during the extraction and load phase. + +To cancel a sync: +1. Navigate to **Connections > Destinations > Reverse ETL**. +2. Select the mapping with a sync that is in progress. +3. Select the sync that is in progress. +4. Click **Cancel sync** to cancel the sync. +5. Select the reason for canceling the sync. + +Your canceled syncs with have a status as *Canceled,* and any syncs that are in the process of being canceled will have a status of *Canceling*. + +Once you cancel a sync, the record count under **Extraction Results** reflects the records already processed. These records won't be included in future syncs. To reprocess these records, you can reset or replay the sync. + ## Replays You can choose to replay syncs. To replay a specific sync, contact [friends@segment.com](mailto:friends@segment.com). Keep in mind that triggering a replay resyncs all records for a given sync.